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2023 J.D. Power APEAL Study shows new-car customer satisfaction scores slip

J.D. Power survey results have been slightly up but mostly down for automakers this year, literally. In February, the 2023 Vehicle Dependability Study showed an overall decline compared the 2022 a month before the Customer Service Index Study did the same. The trend reversed in June with a better overall score on the 2023 U.S. Electric Vehicle Consideration Study than in 2022, then declined again the same month on with a lower overall score on the 2023 Initial Quality Study. The declines continue with the 2023 J.D. Power U.S. Automotive Performance, Execution and Layout (APEAL) Study, overall satisfaction among the 84,555 respondents down two points overall compared to 2022, to 845 out of 1,000 points. Because last year's score dropped compared to 2021, this year marks the first consecutive decline in the study's 28-year history. The study tries to "[measure] owners' emotional attachment and level of excitement with new vehicle" after 90 days of ownership by asking new owners to rate 37 attributes in 10 areas around the vehicle, such as the feeling they get when they hit the accelerator. Satisfaction with nine of the attributes is down this year versus last, fuel economy the only segment to show better results with 15 points more satisfaction. Styling and infotainment are big drags on satisfaction. Responses to new car exterior looks tallied 888 points, down from 894 last year, the largest drop in this year's study. On the digital side, less than half of those surveyed this year said they prefer using a manufacturer's built-in infotainment. From 70% of respondents in 2020 preferring to use a manufacturer's in-house software to play audio instead of Android Auto or Apple CarPlay, that's 56% in 2023. Going all-in on Google appears to have the best effect. J.D. Power said that vehicles with both Google's Android Automotive Operating System (AAOS) and Google Automotive Services (GAS) "score higher in the infotainment category than those with no AAOS whatsoever. AAOS without GAS receives the lowest scores for infotainment of the three categories."  Frank Hanley, senior director of auto benchmarking at J.D. Power, said, "Despite the technology and design innovations that manufacturers put into new vehicles, owners are lukewarm about them. While innovations like charging pads, vehicle apps and advanced audio features should enhance an owner’s experience, this is not the case when problems are experienced.

Weekly Recap: Automakers rethink the definition of luxury

Variety is the spice of life, but it's becoming a prerequisite for luxury carmakers in the ultra-competitive US market. The Detroit Auto Show was strong evidence of this reality. It's not enough to offer attractive and well-appointed cars and SUVs anymore. Luxury brands that want to be competitive need to invest in everything from high-powered supercars to clever hybrids. To be relevant, you need to be green and mean – and everything in between. As General Motors product chief Mark Reuss said after the reveal of the 640-horsepower Cadillac CTS-V: "We are not leaving anything on the table." He was speaking for Cadillac, but he might as well have been speaking for the luxury car market. The CTS-V debuted in Detroit about an hour after Lexus surprised showgoers with the reveal of the RC F GT3 race car and then announced ambitious plans to return to competitive racing. That almost overshadowed the fact Lexus had just revealed another potent addition to its growing F line, the 467-hp GS F. View 20 Photos But for luxury brands, it's not just about maximum horsepower for well-heeled enthusiasts or decadent amenities for the Grey Poupon set. Strong competition from all corners has forced automakers to refine and expand their lineups in ways unforeseen even a few years ago. Case in point: Mercedes-Benz finally has an answer to the BMW X6, rolling out the GLE coupe in Detroit. The X6, which blends coupe-like styling cues with some of the functionality of an SUV, debuted in 2008. Back then it was a punchline, but seven years and more than 260,000 sales later, the X6's success has compelled Benz to respond. Mercedes – one of the strongest proponents of diesel technology – also debuted the C350 plug-in hybrid sedan, which promises a range of 20 miles on electricity, though fuel economy figures were not announced. The car pairs Mercedes' well-received 208-hp turbocharged four-cylinder with an electric motor for total output of 275 hp and 443 pound-feet of torque. Meanwhile, Infiniti will add the Q30 hatchback to its lineup by the end of the year, new president Roland Kruger reiterated in Detroit. It's expected to be joined by a crossover variant, and the additions will help strengthen Infiniti in the United States and abroad. "While we're expanding our product line, we're also expanding our market reach," he said. That's something echoed by Jaguar executives, who are preparing to launch the brand's first crossover, the F-Pace, in 2016.

Lister Knobbly returning to limited production for 60th anniversary

Lister Cars was one of the pedigree names of British racing from its founding in 1954 and then on and off until the early 2000s. The company combined its own lightweight chassis with engines from other manufacturers, many of them British (and especially from Jaguar). Last year, the name and the intellectual property were sold to a new company that planned to revive the brand. For Lister's 60th anniversary, it is building a new version of one of its most famous racecars, the 1958 Lister-Jaguar Knobbly. The 2014 Listers are built to the exact specifications of the original cars, and the aluminum bodies are hand-formed on the original jigs. It is offered in racing trim starting at 249,000 pounds ($409,618) and is certified for FIA historic racing. There's also a road-legal version starting at 259,000 pounds ($426,060), if you don't intend to race but do intend to drive. There are two engines available, just like in the original car. A reproduction Jaguar D-Type 3.8-liter inline-six with dry-sump lubrication pumps out 330 horsepower and 295 pound-feet of torque with a four-speed Jaguar gearbox. The other option is a 4.6-liter Chevy V8 with 315 hp and 290 lb-ft with a four-speed manual transmission. The Chevy-engined version also gets a slightly altered body with a higher hood to clear the engine. The first 2014 Listers will be delivered in the UK this April. Unlike many of these boutique sportscars, the racing version will be available to US buyers, but Lister won't federalize the road version due to the high cost. Scroll down to get all of the details about the revived racer. LISTER MOTOR COMPANY LAUNCHES NEW 60th ANNIVERSARY BROCHURE AS THE ORDER BOOKS BEGIN TO FILL New 60th Anniversary Lister Jaguar brochure now available 50 per cent of 2014 production already sold First cars to be delivered in April, 2014 Road-going variant to be offered at GBP259,000 + tax Race-going version to be GBP249,000 + tax. Following the recently announced purchase of the Lister Motor Company in May 2013, the company is delighted to announce that it has now published its 60thAnniversary Lister Jaguar brochure, which fully outlines the specifications for its fantastic recreation of the iconic Lister Jaguar 'Knobbly' racing car.