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2023 J.D. Power APEAL Study shows new-car customer satisfaction scores slip

J.D. Power survey results have been slightly up but mostly down for automakers this year, literally. In February, the 2023 Vehicle Dependability Study showed an overall decline compared the 2022 a month before the Customer Service Index Study did the same. The trend reversed in June with a better overall score on the 2023 U.S. Electric Vehicle Consideration Study than in 2022, then declined again the same month on with a lower overall score on the 2023 Initial Quality Study. The declines continue with the 2023 J.D. Power U.S. Automotive Performance, Execution and Layout (APEAL) Study, overall satisfaction among the 84,555 respondents down two points overall compared to 2022, to 845 out of 1,000 points. Because last year's score dropped compared to 2021, this year marks the first consecutive decline in the study's 28-year history. The study tries to "[measure] owners' emotional attachment and level of excitement with new vehicle" after 90 days of ownership by asking new owners to rate 37 attributes in 10 areas around the vehicle, such as the feeling they get when they hit the accelerator. Satisfaction with nine of the attributes is down this year versus last, fuel economy the only segment to show better results with 15 points more satisfaction. Styling and infotainment are big drags on satisfaction. Responses to new car exterior looks tallied 888 points, down from 894 last year, the largest drop in this year's study. On the digital side, less than half of those surveyed this year said they prefer using a manufacturer's built-in infotainment. From 70% of respondents in 2020 preferring to use a manufacturer's in-house software to play audio instead of Android Auto or Apple CarPlay, that's 56% in 2023. Going all-in on Google appears to have the best effect. J.D. Power said that vehicles with both Google's Android Automotive Operating System (AAOS) and Google Automotive Services (GAS) "score higher in the infotainment category than those with no AAOS whatsoever. AAOS without GAS receives the lowest scores for infotainment of the three categories."  Frank Hanley, senior director of auto benchmarking at J.D. Power, said, "Despite the technology and design innovations that manufacturers put into new vehicles, owners are lukewarm about them. While innovations like charging pads, vehicle apps and advanced audio features should enhance an owner’s experience, this is not the case when problems are experienced.

2024 Jaguar F-Type ZP Edition is the end of the line

The Jaguar F-Type is going to leave us after the 2024 model year wraps up, but it’s not saying goodbye without a final limited-edition model. Named the F-Type ZP Edition, Jaguar will make just 150 of these throughout the 2024 model year. Why “ZP” Edition? Jaguar says itÂ’s a callback to the first race-winning “Project ZP” E-Type vehicles that were campaigned directly after that modelÂ’s launch in 1961. There will be two specifications for potential owners to choose from. The first is Oulton Blue paint combined with a red and black interior, and the other option is Crystal Grey paint with a blue and black interior. Both models will have Porcelain White hand-painted racing-style roundels on the doors. WeÂ’ll also note that neither of the two available exterior paint options have been offered on the F-Type until now. Of course, the base car underneath all the appearance extras is an F-Type R with the 575-horsepower supercharged V8 engine. YouÂ’ll be able to choose either the coupe or convertible, and both body styles get unique 20-inch forged wheels with “ZP” etched into them shrouding black-painted calipers. YouÂ’ll also see ZP Edition branding on the fenders, sill plates and dashboard. Plus, each vehicle will get a “One of 150” SV Bespoke plaque on the interior. Pricing wasnÂ’t detailed by Jaguar, but if you want one, weÂ’d suggest getting in touch with a dealer sooner rather than later. Related video: This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings.

Ford Expedition, F-150 Limited and Cadillac V Series | Autoblog Podcast #583

In this week's Autoblog Podcast, Editor-in-Chief Greg Migliore is joined by Consumer Editor Jeremy Korzeniewski and Assistant Editor Zac Palmer. First, they talk about the cars they've been driving, including the Ford Expedition, Ford F-150 Limited and the Mini Cooper JCW Knights Edition. Then they discuss the news, including Ian Callum stepping down from Jaguar, Cadillac's V cars and the latest in the saga between FCA and Renault. Autoblog Podcast #583 Get The Podcast iTunes – Subscribe to the Autoblog Podcast in iTunes RSS – Add the Autoblog Podcast feed to your RSS aggregator MP3 – Download the MP3 directly Rundown Cars we're driving: Ford Expedition Ford F-150 Limited Mini Cooper JCW Knights Edition Ian Callum resigns from Jaguar Cadillac V FCA backs down from Renault merger talks Feedback Email – Podcast@Autoblog.com Review the show on iTunes Related Video: