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2023 J.D. Power APEAL Study shows new-car customer satisfaction scores slip

J.D. Power survey results have been slightly up but mostly down for automakers this year, literally. In February, the 2023 Vehicle Dependability Study showed an overall decline compared the 2022 a month before the Customer Service Index Study did the same. The trend reversed in June with a better overall score on the 2023 U.S. Electric Vehicle Consideration Study than in 2022, then declined again the same month on with a lower overall score on the 2023 Initial Quality Study. The declines continue with the 2023 J.D. Power U.S. Automotive Performance, Execution and Layout (APEAL) Study, overall satisfaction among the 84,555 respondents down two points overall compared to 2022, to 845 out of 1,000 points. Because last year's score dropped compared to 2021, this year marks the first consecutive decline in the study's 28-year history. The study tries to "[measure] owners' emotional attachment and level of excitement with new vehicle" after 90 days of ownership by asking new owners to rate 37 attributes in 10 areas around the vehicle, such as the feeling they get when they hit the accelerator. Satisfaction with nine of the attributes is down this year versus last, fuel economy the only segment to show better results with 15 points more satisfaction. Styling and infotainment are big drags on satisfaction. Responses to new car exterior looks tallied 888 points, down from 894 last year, the largest drop in this year's study. On the digital side, less than half of those surveyed this year said they prefer using a manufacturer's built-in infotainment. From 70% of respondents in 2020 preferring to use a manufacturer's in-house software to play audio instead of Android Auto or Apple CarPlay, that's 56% in 2023. Going all-in on Google appears to have the best effect. J.D. Power said that vehicles with both Google's Android Automotive Operating System (AAOS) and Google Automotive Services (GAS) "score higher in the infotainment category than those with no AAOS whatsoever. AAOS without GAS receives the lowest scores for infotainment of the three categories."  Frank Hanley, senior director of auto benchmarking at J.D. Power, said, "Despite the technology and design innovations that manufacturers put into new vehicles, owners are lukewarm about them. While innovations like charging pads, vehicle apps and advanced audio features should enhance an owner’s experience, this is not the case when problems are experienced.

Jaguar readying SUV for Frankfurt debut

In an effort to target higher-volume vehicle segments, Jaguar is getting ready to introduce its first-ever crossover, and Autoweek reports that we could see it debut at the Frankfurt Motor Show in September. We've heard in the past that the new Jaguar crossover could carry the name XQ, but the report also mentions that the Q-type name is still in the running (now wouldn't Audi just love that?).
A little more clear than the crossover's name, AW says the cargo-friendly Jaguar should ride on the same platform as the upcoming Jaguar XS compact sedan rather than using a Land Rover platform. As for the on-sale date, it still sounds like the XS will hit the roads first in 2015 with the crossover model due out in 2016.

1955 Jaguar D-Type that won Le Mans sets $21.78 million record price at auction

There's simply no denying that the Jaguar D-Type is one of the most noteworthy race cars ever devised. Jaguar pioneered the use of the monocoque chassis design, and D-Types won the 24 Hours of Le Mans in 1955, 1956, and 1957. And with its bodywork pulled taught over the wheels, engine, and passenger compartment, not to mention the massive fin behind the driver's headrest, the D-Type also one of the most stunning. The car you see above, Jaguar D-Type chassis number XKD 501, won the 24 Hours of Le Mans in 1956, narrowly defeating a team from Aston Martin. Along the way, this D-Type completed 2,507.19 miles at an average speed of 104.47 miles per hour, and a maximum speed of 156.868 mph on the Mulsanne Straight. It was entered by the non-factory team Ecurie Ecosse, and therefore painted in the team's traditional Scottish blue with a white cross. That kind of provenance, coupled with its pristine original race-winning condition, makes XKD 501 extremely valuable. In fact, it just sold at RM Sotheby's Monterey auction for $21.78 million (a $19.8 million bid plus auction fees), making it the most expensive British automobile ever sold at auction. Take a gander at our high-res image gallery above to soak up all its low-slung goodness. Related Video: