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Hyundai, Genesis, Subaru warn their dealers about markups

Six weeks ago, word got out that Ford's VP of sales for the U.S. and Canada wrote one of those "It has come to our attention..." e-mails to the automaker's dealer body. The VP's problem was dealers trying to get reservation deposits for the Ford F-150 Lightning well above the official $100 fee. The tomfoolery resulted in interactions "with customers in a manner that is negatively impacting customer satisfaction and damaging to the Ford Motor Company brand and Dealer Body reputation." Two weeks later, GM told its dealers to cut out the reservation gaming and the markups on the 2023 Chevrolet Corvette Z06, banditry that's been going on for two years. Two weeks ago, Ford was back at it, this time about markups on the Bronco. Last week, Asian automakers swept into the melee, with Hyundai and Genesis, Subaru, and Infiniti writing letters to their dealers to deliver some variant of, "Stop pissing off the customers." Automotive News reported an SVP at Hyundai Motor America and the COO at Genesis Motor North America sent letters to their dealers expressing disappointment at "certain pricing practices which, if left unchecked, will have a negative impact on the health of our brand." One of the practices mentioned was dealer markups, another was the bait-and-switch, with dealers advertising one price then charging a higher price once the customer showed up at the lot. The letters acknowledged that dealers are separate companies to the automakers and have the right to set their own prices. The automakers cannot interfere with that; their leverage is distributing allocations and perks such as advertising support and financial incentives. So, like a movie boss letting the protagonist go on a technicality, the brands wrote, "we cannot stand idly by watching the actions of the aforementioned dealers undo all the efforts we collectively have put into making these brands what they are today." Jalopnik got tipped to a letter Subaru of America CEO Thomas Doll sent to that brand's dealers. Doll's polite yet insistent tone was the result of a letter a loyal Subaru owner sent to the automaker's VP of Customer Advocacy. In the market for a third brand-new Forester, the owner said they encountered a "tax" labeled a "Low Inventory Surcharge" of as much as $6,000, putting the Forester out of reach.

Infiniti teases G-replacing Q50 ahead of Detroit debut

Preparing for the introduction of its new naming system and redesigned entry-level sedan, Infiniti has released a brief teaser video for the 2014 Q50. As a refresher, the Q50 is the replacement for the G37 sedan, and while we've seen spy shots of this car before, this video is our first detailed look at the production car.
All we get to see in the video is a shot of the headlight, but we get to see key elements like the stylish daytime running lights, crescent-shaped parking lights and adaptive low beams. The overall shape of the headlight is very close to what we saw earlier this year on the LE Concept. We have to wait until the Detroit Auto Show kicks off in a couple weeks to see the Q50's full design (although we're sure there will be some leaks before that point), but until then, check out the short video posted after the jump.

2016 Infiniti QX60 facelift spied

Initially launched in 2012 as the JX35 and rebadged in the brand's new nomenclature as the QX60 in 2013, Infiniti's three-row crossover is due for a facelift next year. And that's just what you're looking at here in this latest gallery of spy shots. Captured while undergoing testing here in the United States, the 2016 Infiniti QX60 is slated to benefit from revised styling front and rear. That means a new grille and headlights stylistically drawn from those on the QX50 and QX80, as well as a reshaped rear end with new taillights. The design changes ought to help further differentiate the QX60 from its more commonplace counterpart, the Nissan Pathfinder, on which it is based. Nissan dealers, after all, charge a good $13k less for their version than Infiniti dealers get for theirs, and customers want their premium wheels to look the part. And in the process, the updates aim to help the QX60 compete with rivals like the Acura MDX and Buick Enclave. A fresh set of wheels is almost a foregone conclusion whenever an automaker is trying to spruce up one of its models. And we can expect some updated equipment and revised materials inside as well. We wouldn't expect much in the way of mechanical upgrades under the hood. Infiniti recently recalibrated the continuously variable transmission for improved performance and refinement for 2015. Sources point towards an unveiling before year's end – which likely means the upcoming Los Angeles Auto Show later this month – before sales commence early in the new year.