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Mystery shoppers love Infiniti, hate Tesla

Infiniti, followed by Lexus tied with Mercedes-Benz took the top two spots for best sales experience according to mystery shoppers from the latest Pied Piper Prospect Satisfaction Index, while EV manufacturer Tesla recorded the lowest overall score. Not surprisingly, premium brands dominated the top ranks. Including the three already mentioned, luxury brands occupied seven of the top ten spots and included Audi, BMW, Porsche, and the only American brand to crack the upper echelon, Cadillac. Toyota, Volkswagen, and Nissan rounded out the first ten positions. The news for domestic automakers isn't good. Aside from Caddy, the only other star-spangled automaker to score above the industry average is Chrysler. The rest of FCA, most of GM, and all of Ford fell below the line. But Pied Piper's mystery shoppers handed Tesla the biggest walloping – the company is ten full points below the next lowest brand, Volvo, and its score of 86 is 17 below the average of 103. It's baffling, considering the company's touted direct-sales model. "Tesla leaves me scratching my head," Fred O'Hagan, Pied Piper's president and CEO, told Wards Auto. "They own all of their stores, so you would think each one would be doing the same thing. But they're not. Tesla is consistent in its inconsistencies." O'Hagan added that there's a "huge variation" in Tesla's store-to-store effectiveness, and that in some cases, shoppers found showroom workers that acted more like "museum curators," Wards Auto reports. It might be popular to call Tesla the Apple of the car world, but based on Pied Piper's work, the brand has a long way to go to emulate the uniform shopping experience of an Apple Store. The news might be bad for Tesla, but even for the brands that scored below average, there's cause for celebration. Only Tesla and Mini lost points in this year's rankings, and only Mercedes and Lincoln held steady. Every other brand, including Infiniti, which topped the index for the first time, gained at least one point. The biggest improvements belong to Porsche, Land Rover, and Mitsubishi, which all jumped five points. Pied Piper's annual Prospect Satisfaction Index uses mystery shoppers – over 6,100 this year – from across the country to assess dealers and generate rankings from over 50 individual factors. News Source: Pied Piper via WardsAuto Green Audi BMW Cadillac Chrysler Infiniti Lexus Mercedes-Benz Nissan Tesla Toyota Car Buying Car Dealers study

2016 Infiniti Q50 gets 2.0L turbo four

After adding a US-built, 2.0-liter, turbocharged four-cylinder to the European and Chinese-market Q50, Infiniti will finally add this engine to the US-spec car. Official details are exceedingly scarce, with the company only saying the 2.0-liter will hit dealers this winter and that additional info will be made available this fall. We can, however, make a few safe assumptions based on the engine's output in Europe. According to our previous story on the Decherd, TN-built engine, the turbocharged mill will offer up 211 horsepower and 236 pound-feet of torque. That plants it squarely between the outputs of the 2.0-liter turbo in the BMW 320i and 328i, though it's down on power compared to the engines offered in the Cadillac ATS, Mercedes-Benz C-Class, and upcoming Lexus IS 200t. There's also a 100-plus-horsepower gap between the Q50's two gas-only engines. Considering all of these things, not to mention Infiniti's reluctance to reveal official specs, it seems safe to wager that the Japanese brand will find a way to squeeze more power out of the current 2.0-liter turbo. That'd allow the Q50 to better challenge the competition's entry-level offerings while bringing the starting price point down from the roughly $38,000 it sits at now. That's grain-of-salt conjecture on our part, though, so caveat emptor. Expect to hear more on the Q50's new engine later this year. Until then, scroll down for the official press release cover all of Infiniti's 2016 updates. INFINITI – WHAT'S NEW FOR 2016 For 2016, the Infiniti lineup in the United States expands once again, literally, with a new longer, roomier Infiniti QX50 premium crossover. With its wheelbase extended 3.2-inches, the 2016 QX50 offers greatly increased rear passenger room, as well as additional cargo space. It also features new exterior styling. There are additional changes in store for 2016, starting with the addition of a new 2.0-liter turbo 4-cylinder engine for the Infiniti Q50 sports sedan available in the winter of 2016. Other Infiniti Q50 enhancements will be announced at the North American International Auto Show in January. In addition, revisions to the Infiniti QX60 luxury crossover will be announced at that time. The Infiniti QX80 full-size SUV keeps it fresh for 2016 with a new Signature Edition, which includes Driver Assistance and Split Bench packages, Saddle Tan high-contrast interior, bodyside moldings and chrome mirror caps. The QX80 Special Edition is limited to just 1,000 units.

Porsche tops J.D. Power quality index as Korean brands soar

While complaints about infotainment systems remain a thorn in the side of automakers for J.D. Power's annual Initial Quality Study, there's a lot to celebrate this year. The average number of problems reported per 100 vehicles fell to 112 in 2015 – a three-percent improvement compared to 116 in 2014. The results of this year's survey are based on the responses of over 84,000 people about problems within the first 90 days of buying or leasing a 2015 model-year vehicle. For the third consecutive year, Porsche tops the rankings with an average of 80 problems per 100 vehicles. Although, that's slightly more than the 74 the German sportscar maker scored in 2014. "While the Japanese automakers continue to make improvements, we're seeing other brands, most notably Korean makes, really accelerating the rate of improvement," Renee Stephens, vice president of US automotive quality at J.D. Power, said in the study's release. In fact, Kia ranks as one of the biggest movers in this year's list. The Korean brand jumped to second place from seventh last year. The company had an average of 86 problems per 100 vehicles, a 20-point improvement. Third place went to Jaguar with an average of 93 problems reported, versus last year's second-place finish with 87 of them. Fourth place was Hyundai, and fifth-place Infiniti also earned a gold star for improvement with 97 issues per 100 vehicles – 31-points better than last year. Fiat still anchored the bottom of the list. However, its 161 problems this year is a lot better than the 206 in 2014. Ranked by nationality, Korean brands (Hyundai and Kia) are now leading the industry in initial quality with an average of 90 problems reported per 100 vehicles. According to J.D. Power, this is the first time Europe's figure beat Japan with 113 and 114 issues, respectively. The American brands also averaged 114. Whereas General Motors dominated last year, the segment awards are spread out in 2015. GM, Hyundai, Nissan, and Volkswagen Group are all tied with four models each earning prizes. For more information, you can also see all of the graphs, here. J.D.