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Mystery shoppers love Infiniti, hate Tesla

Infiniti, followed by Lexus tied with Mercedes-Benz took the top two spots for best sales experience according to mystery shoppers from the latest Pied Piper Prospect Satisfaction Index, while EV manufacturer Tesla recorded the lowest overall score. Not surprisingly, premium brands dominated the top ranks. Including the three already mentioned, luxury brands occupied seven of the top ten spots and included Audi, BMW, Porsche, and the only American brand to crack the upper echelon, Cadillac. Toyota, Volkswagen, and Nissan rounded out the first ten positions. The news for domestic automakers isn't good. Aside from Caddy, the only other star-spangled automaker to score above the industry average is Chrysler. The rest of FCA, most of GM, and all of Ford fell below the line. But Pied Piper's mystery shoppers handed Tesla the biggest walloping – the company is ten full points below the next lowest brand, Volvo, and its score of 86 is 17 below the average of 103. It's baffling, considering the company's touted direct-sales model. "Tesla leaves me scratching my head," Fred O'Hagan, Pied Piper's president and CEO, told Wards Auto. "They own all of their stores, so you would think each one would be doing the same thing. But they're not. Tesla is consistent in its inconsistencies." O'Hagan added that there's a "huge variation" in Tesla's store-to-store effectiveness, and that in some cases, shoppers found showroom workers that acted more like "museum curators," Wards Auto reports. It might be popular to call Tesla the Apple of the car world, but based on Pied Piper's work, the brand has a long way to go to emulate the uniform shopping experience of an Apple Store. The news might be bad for Tesla, but even for the brands that scored below average, there's cause for celebration. Only Tesla and Mini lost points in this year's rankings, and only Mercedes and Lincoln held steady. Every other brand, including Infiniti, which topped the index for the first time, gained at least one point. The biggest improvements belong to Porsche, Land Rover, and Mitsubishi, which all jumped five points. Pied Piper's annual Prospect Satisfaction Index uses mystery shoppers – over 6,100 this year – from across the country to assess dealers and generate rankings from over 50 individual factors. News Source: Pied Piper via WardsAuto Green Audi BMW Cadillac Chrysler Infiniti Lexus Mercedes-Benz Nissan Tesla Toyota Car Buying Car Dealers study

2019 Infiniti QX50 gets fancy-pants Autograph interior

The 2019 Infiniti QX50 has primarily garnered attention around car enthusiast circles for its variable compression engine. It's a marvel of engineering that uniquely changes its compression ratio to maximize power and fuel efficiency. It can also switch between Atkinson and regular combustion cycles, utilize multi-point or direct injection, it's turbocharged, and even features an electric motor that controls the variable compression ratio. Nifty stuff, but it seems likely that all that technobabble will make the average buyer of Infiniti's new compact SUV go crosseyed. It may not even be mentioned. "It has an engine? Great, let me see the inside." Well, dear car shopper who doesn't give a hoot about the greasy bits, have we got a bit of QX50 news for you. Infiniti has announced the QX50 Autograph package, a special $2,000 option with a seriously upgraded interior. Fancier materials and unique color schemes were selected, drawing inspiration from luxury beach resorts and being awfully similar to those found in the latest Pantone Fashion Color Trend Report. It's probably best to turn things over to the press release at this point. "Starting with warmer color tones, the rich chocolate brown replicates wood applications in the (beach) resort and the surrounding trees, followed by a creamy off-white representing the sand on a beach. The highlights of a cooler dark navy blue on the center console, reminiscent of ocean water, strike the proper balance between warm and cool, creating a comfortable, yet invigorating environment." Have you gone crosseyed? Well, now you know how it feels when describing the greasy bits to a non car person. Those cream, brown and blue bits are the Pantone colors, which, respectively, are known as "Coconut Milk," "Emperador" and "Sailor Blue." In the QX50, the Sailor Blue-esque blue is applied to the center console, dash and doors in Ultrasuede. The Emperadorish brown is on the steering wheel, leather-wrapped dash top and doors, outer portions of the seats and the lower door portions. Coconut Milk is indicative of the creamy dash color and the seat leather, which is diamond-quilted and contrast-stitched. There's also open-pore wood trim. Though I made light of this, the QX50 Autograph interior is actually quite striking. As Infiniti points out, consumers are starting to embrace color, which is worth celebrating. Give me Coconut Milk, Emperador and Sailor Blue over beige, grey and black any day.

2022 Infiniti QX60 pricing starts just under $48,000

Just a month after being revealed, the 2022 Infiniti QX60 has pricing. The base model starts at $47,875, which is $2,500 more than the outgoing model. The model line spans four trims, Pure, Luxe, Sensory and Autograph. Each one comes standard with front-wheel drive with all-wheel drive as an option. Adding all-wheel drive adds $2,000 for all trims except the Autograph, which costs $2,900 as it includes the tow package with a hitch, hitch wiring and transmission oil cooler. You can see the base prices for all trims below, and the crossover goes on sale this fall. Pure: $47,875 Luxe: $53,925 Sensory: $57,375 Autograph: $61,375 The QX60 comes pretty well equipped even at the base level. On the outside, it has 18-inch alloy wheels and LED headlights and taillights. Inside it has a 12.3-inch infotainment screen, nine-speaker sound system, power hatch, panoramic sunroof, leather first- and second-row seats, front seats with heat and power adjustment and three-zone climate control. Some of the safety features include front and rear automatic emergency braking, blind-spot warning and rear parking sensors. Moving up to Luxe adds 20-inch wheels and roof rails outside. Inside it gets a 12.3-inch instrument display panel, heated and cooled seats. Tech upgrades include navigation, ProPilot Assist highway and stop-and-go assistance, surround-view cameras, traffic sign recognition and remote start. Sensory focuses on the interior with massaging front seats, heated outboard second-row seats, power-folding third-row seats, wireless phone charging, motion-sensing power hatch, open-pore wood trim, ambient lighting and a Bose 17-speaker sound system. The top-rung Autograph has a number of exclusive upgrades. The exterior features a black roof and roof rails. The interior gets semi-aniline leather, captain's chairs in the second row with a removable center console, 10.8-inch head-up display, camera-display rearview mirror and adaptive headlights. Related Video: This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings.