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Mystery shoppers love Infiniti, hate Tesla

Infiniti, followed by Lexus tied with Mercedes-Benz took the top two spots for best sales experience according to mystery shoppers from the latest Pied Piper Prospect Satisfaction Index, while EV manufacturer Tesla recorded the lowest overall score. Not surprisingly, premium brands dominated the top ranks. Including the three already mentioned, luxury brands occupied seven of the top ten spots and included Audi, BMW, Porsche, and the only American brand to crack the upper echelon, Cadillac. Toyota, Volkswagen, and Nissan rounded out the first ten positions. The news for domestic automakers isn't good. Aside from Caddy, the only other star-spangled automaker to score above the industry average is Chrysler. The rest of FCA, most of GM, and all of Ford fell below the line. But Pied Piper's mystery shoppers handed Tesla the biggest walloping – the company is ten full points below the next lowest brand, Volvo, and its score of 86 is 17 below the average of 103. It's baffling, considering the company's touted direct-sales model. "Tesla leaves me scratching my head," Fred O'Hagan, Pied Piper's president and CEO, told Wards Auto. "They own all of their stores, so you would think each one would be doing the same thing. But they're not. Tesla is consistent in its inconsistencies." O'Hagan added that there's a "huge variation" in Tesla's store-to-store effectiveness, and that in some cases, shoppers found showroom workers that acted more like "museum curators," Wards Auto reports. It might be popular to call Tesla the Apple of the car world, but based on Pied Piper's work, the brand has a long way to go to emulate the uniform shopping experience of an Apple Store. The news might be bad for Tesla, but even for the brands that scored below average, there's cause for celebration. Only Tesla and Mini lost points in this year's rankings, and only Mercedes and Lincoln held steady. Every other brand, including Infiniti, which topped the index for the first time, gained at least one point. The biggest improvements belong to Porsche, Land Rover, and Mitsubishi, which all jumped five points. Pied Piper's annual Prospect Satisfaction Index uses mystery shoppers – over 6,100 this year – from across the country to assess dealers and generate rankings from over 50 individual factors. News Source: Pied Piper via WardsAuto Green Audi BMW Cadillac Chrysler Infiniti Lexus Mercedes-Benz Nissan Tesla Toyota Car Buying Car Dealers study

Production Infiniti QX80 will be revealed at Dubai Motor Show

Back at the New York auto show, Infiniti showed the QX80 Monograph concept, which indicated what direction the updated production QX80 would go. At this year's Dubai auto show, we'll get to see how close the QX80 gets to the concept, since that's where the production car will debut. And thanks to some teaser images from Infiniti, we get a solid sneak peak at the SUV. Immediately apparent is that many key styling cues have made it to production, but the overall car has been notably toned down from the already relatively conservative concept. We're glad to see that the headlights have completed their trip up the front fascia, matching up better with the corporate trapezoidal grille and providing a wider, more aggressive look. The jutting, Leno-esque lower valence of the concept has been reduced to more modest proportions, but the basic shape of the lower grilles remains the same. It also appears that the fenders haven't been pumped up as much as the concept's. The mild redesign matches what will probably be very mild mechanical changes. Previous reports have said that the new QX80 will retain the same platform and powertrain as the current model. We wouldn't be surprised, though, if there have been some suspension tweaks and maybe a few extra horsepower squeezed from the current 400-horsepower 5.6-liter V8. Also, though Infiniti hasn't revealed when the SUV will go on sale, we would expect it to arrive at dealers early next year. Related Video: Featured Gallery 2019 Infiniti QX80 Image Credit: Infiniti Infiniti SUV Luxury Off-Road Vehicles dubai motor show infiniti qx80 infiniti qx80 monograph

Infiniti previews a new... something

Sometimes we get a teaser image and accompanying statement where we can at least surmise what the automaker is up to. This is not one of those times.
The automaker, in this case, is Infiniti, and the teaser image shows only a grille with a similar shape to what you'd find on most of the company's products, albeit with a curvier mesh. Which isn't much to go on, really, and the accompanying statement (which you can read below in its forty-word entirety) doesn't give us much more. All it says is that the vehicle in question - which we'll wager is a concept car instead of a production debut - has "style and substance" embodied in a "vision... on a scale not seen before" from Infiniti.
Given the French peppered into the release and the encroaching chronological proximity of the Paris Motor Show, we'd guess that's where Infiniti will reveal this latest but of inspiration, but just what form it will take is still a mystery.