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Mystery shoppers love Infiniti, hate Tesla

Infiniti, followed by Lexus tied with Mercedes-Benz took the top two spots for best sales experience according to mystery shoppers from the latest Pied Piper Prospect Satisfaction Index, while EV manufacturer Tesla recorded the lowest overall score. Not surprisingly, premium brands dominated the top ranks. Including the three already mentioned, luxury brands occupied seven of the top ten spots and included Audi, BMW, Porsche, and the only American brand to crack the upper echelon, Cadillac. Toyota, Volkswagen, and Nissan rounded out the first ten positions. The news for domestic automakers isn't good. Aside from Caddy, the only other star-spangled automaker to score above the industry average is Chrysler. The rest of FCA, most of GM, and all of Ford fell below the line. But Pied Piper's mystery shoppers handed Tesla the biggest walloping – the company is ten full points below the next lowest brand, Volvo, and its score of 86 is 17 below the average of 103. It's baffling, considering the company's touted direct-sales model. "Tesla leaves me scratching my head," Fred O'Hagan, Pied Piper's president and CEO, told Wards Auto. "They own all of their stores, so you would think each one would be doing the same thing. But they're not. Tesla is consistent in its inconsistencies." O'Hagan added that there's a "huge variation" in Tesla's store-to-store effectiveness, and that in some cases, shoppers found showroom workers that acted more like "museum curators," Wards Auto reports. It might be popular to call Tesla the Apple of the car world, but based on Pied Piper's work, the brand has a long way to go to emulate the uniform shopping experience of an Apple Store. The news might be bad for Tesla, but even for the brands that scored below average, there's cause for celebration. Only Tesla and Mini lost points in this year's rankings, and only Mercedes and Lincoln held steady. Every other brand, including Infiniti, which topped the index for the first time, gained at least one point. The biggest improvements belong to Porsche, Land Rover, and Mitsubishi, which all jumped five points. Pied Piper's annual Prospect Satisfaction Index uses mystery shoppers – over 6,100 this year – from across the country to assess dealers and generate rankings from over 50 individual factors. News Source: Pied Piper via WardsAuto Green Audi BMW Cadillac Chrysler Infiniti Lexus Mercedes-Benz Nissan Tesla Toyota Car Buying Car Dealers study

Infiniti will move back to Japan from Hong Kong in 2020

BEIJING – Nissan's premium brand Infiniti is relocating its headquarters back to Japan from Hong Kong, its home since 2012, to create "more operational efficiencies" with its parent company, according to a document seen by Reuters on Wednesday. The move planned for mid-2020, and expected to be publicly announced later on Wednesday, will help the Japanese automaker cut costs amid a slump in its global earnings in the year ended March 31. "The relocation will further integrate (Infiniti) with global design, research and development and manufacturing functions based in Japan," Nissan said in the statement, adding that Infiniti would continue to "operate independently". The move also was "crucial" for Nissan to follow through on its strategy to electrify the Infiniti lineup, the document said, with plans for every premium model launched from 2021 to be either all-electric or "e-Power" hybrid. A Nissan official, speaking on condition of anonymity, said that while there was a "fair amount of platform and other base technology sharing" between Infiniti and the main volume brand Nissan, "there could be more". Nissan's global operating profit plunged 45% in the last fiscal year and would likely drop another 28% to "rock bottom" in the current one, according to company filings earlier this month. Infiniti's move back to Japan will reverse a decision made under ousted leader Carlos Ghosn to dilute the premium brand's Japanese origins in order to foster a more global image. Its Hong Kong headquarters has about 180 employees who were told about the move back to Yokohama earlier on Wednesday, according to the Nissan official. The Hong Kong headquarters and the global image it was intended to promote were seen as critical for Infiniti to make inroads in China, where being Japanese can sometimes be a handicap because of historical animosities. In 2012, Infiniti and other Japanese brands took a battering in the wake of diplomatic spats over disputed islets known as Diaoyu in China and Senkaku in Japan. Since then, Japan's bilateral relationship with China has steadily improved and Japanese automakers including Nissan and Toyota are seeing their businesses expand, even as China's overall auto market has slumped over the past year. (Reporting by Norihiko Shirouzu; Editing by Stephen Coates)

Infiniti's variable compression engine in the 2019 QX50 is the first of its kind

The world's first variable compression ratio engine is here, in a production car. That car is the 2019 Infiniti QX50, debuting this week at the Los Angeles Auto Show. The midsize crossover has seen a refresh that has brought it an all-new platform together with new driver assist features, but it's the engine that's the centerpiece here. Nearly everything is continuously variable under the hood of the QX50 – not only the new shift-by-wire XTRONIC CVT. The new VC-Turbo gasoline engine is able to change its compression ratio from 8:1 to 14:1, or anything in between depending of the driving situation; whether there is need for top-end power or turbodiesel-like torque from low revs, or optimized fuel economy. The pistons' reach is continuously adjusted by an electric "Harmonic Drive" motor, which controls a multi-link system, affecting the top-dead-center of the pistons and changing the compression. The engine can also switch between efficiency-maximizing Atkinson cycle and regular combustion cycle, on the go – and there's both multipoint injection and gasoline direct injection employed. The result is 268 horsepower at 5,600 rpm and 280 pound-feet of torque at 4,400 rpm; good figures for a 2.0-liter four-cylinder gasoline engine with a single-scroll turbocharger. Infiniti says that the FWD version's fuel economy of 27 miles per gallon combined is 35-percent better than the previous-generation V6 engine; in AWD guise, it reaches 26 mpg, which is a 30-percent improvement. The new engine is pretty much all-aluminum, but the vaguely magical-sounding "transformative multi-link components" behind the variable compression system are made from high-carbon steel alloy. The engine's multi-link system also enables it to do away with any balancing shafts, and Infiniti compares its smoothness to a V6 rather than a regular four-cylinder. In addition to the aforementioned tech, the VC-Turbo engine has the world's first active engine mount vibration damping system to smoothen its operation even further. Related Video: