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Mystery shoppers love Infiniti, hate Tesla

Infiniti, followed by Lexus tied with Mercedes-Benz took the top two spots for best sales experience according to mystery shoppers from the latest Pied Piper Prospect Satisfaction Index, while EV manufacturer Tesla recorded the lowest overall score. Not surprisingly, premium brands dominated the top ranks. Including the three already mentioned, luxury brands occupied seven of the top ten spots and included Audi, BMW, Porsche, and the only American brand to crack the upper echelon, Cadillac. Toyota, Volkswagen, and Nissan rounded out the first ten positions. The news for domestic automakers isn't good. Aside from Caddy, the only other star-spangled automaker to score above the industry average is Chrysler. The rest of FCA, most of GM, and all of Ford fell below the line. But Pied Piper's mystery shoppers handed Tesla the biggest walloping – the company is ten full points below the next lowest brand, Volvo, and its score of 86 is 17 below the average of 103. It's baffling, considering the company's touted direct-sales model. "Tesla leaves me scratching my head," Fred O'Hagan, Pied Piper's president and CEO, told Wards Auto. "They own all of their stores, so you would think each one would be doing the same thing. But they're not. Tesla is consistent in its inconsistencies." O'Hagan added that there's a "huge variation" in Tesla's store-to-store effectiveness, and that in some cases, shoppers found showroom workers that acted more like "museum curators," Wards Auto reports. It might be popular to call Tesla the Apple of the car world, but based on Pied Piper's work, the brand has a long way to go to emulate the uniform shopping experience of an Apple Store. The news might be bad for Tesla, but even for the brands that scored below average, there's cause for celebration. Only Tesla and Mini lost points in this year's rankings, and only Mercedes and Lincoln held steady. Every other brand, including Infiniti, which topped the index for the first time, gained at least one point. The biggest improvements belong to Porsche, Land Rover, and Mitsubishi, which all jumped five points. Pied Piper's annual Prospect Satisfaction Index uses mystery shoppers – over 6,100 this year – from across the country to assess dealers and generate rankings from over 50 individual factors. News Source: Pied Piper via WardsAuto Green Audi BMW Cadillac Chrysler Infiniti Lexus Mercedes-Benz Nissan Tesla Toyota Car Buying Car Dealers study

Infiniti replaces Americas chief

The Nissan-Renault alliance has been something of a revolving door for high-level executives of late, and the latest shakeup comes at its luxury unit, Infiniti, where Michael Bartsch (shown above) has been replaced as vice president of its Americas division by Randy Parker. Bartsch had a short tenure – he only took the helm in September 2013. In a press release, Infiniti said he was leaving to "pursue other interests." Bartsch, a veteran of more than 30 years in the auto industry, came to Infiniti from Porsche. Parker comes from within the Nissan empire, formerly heading up the company's sprawling west region, including its marketing, distribution and dealer network. Before that, he served stints at GMAC and General Motors. Bartsch isn't alone in leaving Renault-Nissan recently. Ex-Renault COO Carlos Tavares took the top spot at Peugeot, Infiniti boss Johan de Nysschen left for Cadillac and Nissan executive vice president Andy Palmer took over at Aston Martin. Scroll down for the full press release from Infiniti. Feb. 17, 2015 Infiniti Motor Company announces leadership change at Infiniti Americas NASHVILLE - Infiniti Motor Company, Ltd. today announced a leadership change at Infiniti Americas aimed at growing the brand's presence in the U.S. Randy Parker is appointed Vice President, Infiniti Americas, effective immediately. He succeeds Michael Bartsch who will leave the company to pursue other interests. Most recently, Parker, 48, was Vice President, Nissan West Region, Nissan North America, Inc. "Randy has been a key contributor to the growth of Nissan in the United States," said Jose Munoz, chairman, Management Committee, Nissan North America and executive vice president, Nissan Motor Co., Ltd. "He has overseen strong growth for the Nissan brand in our western region, and we look forward to the skills that he will bring to Infiniti." "It is our pleasure to welcome Randy Parker to Infiniti," said Roland Krueger, president of Infiniti Motor Co., Ltd. "Randy will be responsible for accelerating Infiniti's progress in our largest worldwide market and driving our brand transformation as we execute an expanded product portfolio of premium luxury products." Most recently, Parker was responsible for regional marketing, distribution, dealer network development and financial controls for Nissan's largest U.S. regional operation.

Eau Rouge Lite: Infiniti Q50 gets 400-hp, twin-turbo V6

The Infiniti Q50 Eau Rouge is still (probably) dead. But as consolation prizes go, a new 400-horsepower, twin-turbocharged V6 isn't bad. The 3.0-liter biturbo will be offered in two different states of tune. Enthusiasts will flock towards the aforementioned 400-hp model, but the first VR series engine will also be sold in a 300-hp version, as well. Regardless of output, both engines have a very broad torque curve, ranging from 1,600 to 5,200 rpm with either 350 or 295 pound-feet. A Mercedes-sourced, 2.0-liter, turbocharged four-cylinder will serve as the Q50's new base engine, matching the CLA250's 208 hp and 258 lb-ft of torque. The hybrid powered Q50 soldiers on, as do a line of standard seven-speed automatic transmissions. The naturally aspirated 3.7-liter V6 appears to be gone. Another big enhancement for the updated Q50 is a revised version of the widely disliked Direct Adaptive Steer system. Infiniti says its engineers "optimized the control logic to improve feedback from the road" – a huge area of complaint with the current steer-by-wire system. The Q50's new engine lineup will be showrooms later this winter. Read on for the official press release from Infiniti, and stay tuned for more from the brand – including the new Q60 Coupe – at the upcoming Detroit Auto Show. Related Video: Infiniti Announces New 3.0-liter V6 Twin-Turbo Engine – the Most Advanced V6 Ever Offered by Infiniti • New VR-series engine becomes the lightest, most powerful, cleanest and most fuel-efficient V6 engine that Infiniti has ever offered• Two power outputs available: 400 or 300 horsepower• Series of technical innovations enhance drivability and performance• Compact layout features new integrated exhaust manifold• The 3.0-liter V6 twin-turbo engine family will first be available in the 2016 Infiniti Q50 sports sedan NASHVILLE (Dec. 15, 2015) – Infiniti's new compact, lightweight 3.0-liter V6 twin-turbo engine is the most advanced V6 engine that the brand has ever offered, striking an ideal balance between drivability, efficiency, and performance. The 3.0-liter V6 twin-turbo is an all-new engine from the new and exclusive VR- series powertrain family, born out of the brand's longstanding heritage of V6 powertrain production. The new engine has been engineered to empower the driver and offer increased power and torque and higher levels of efficiency than any comparable predecessors from the company.