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Mystery shoppers love Infiniti, hate Tesla

Infiniti, followed by Lexus tied with Mercedes-Benz took the top two spots for best sales experience according to mystery shoppers from the latest Pied Piper Prospect Satisfaction Index, while EV manufacturer Tesla recorded the lowest overall score. Not surprisingly, premium brands dominated the top ranks. Including the three already mentioned, luxury brands occupied seven of the top ten spots and included Audi, BMW, Porsche, and the only American brand to crack the upper echelon, Cadillac. Toyota, Volkswagen, and Nissan rounded out the first ten positions. The news for domestic automakers isn't good. Aside from Caddy, the only other star-spangled automaker to score above the industry average is Chrysler. The rest of FCA, most of GM, and all of Ford fell below the line. But Pied Piper's mystery shoppers handed Tesla the biggest walloping – the company is ten full points below the next lowest brand, Volvo, and its score of 86 is 17 below the average of 103. It's baffling, considering the company's touted direct-sales model. "Tesla leaves me scratching my head," Fred O'Hagan, Pied Piper's president and CEO, told Wards Auto. "They own all of their stores, so you would think each one would be doing the same thing. But they're not. Tesla is consistent in its inconsistencies." O'Hagan added that there's a "huge variation" in Tesla's store-to-store effectiveness, and that in some cases, shoppers found showroom workers that acted more like "museum curators," Wards Auto reports. It might be popular to call Tesla the Apple of the car world, but based on Pied Piper's work, the brand has a long way to go to emulate the uniform shopping experience of an Apple Store. The news might be bad for Tesla, but even for the brands that scored below average, there's cause for celebration. Only Tesla and Mini lost points in this year's rankings, and only Mercedes and Lincoln held steady. Every other brand, including Infiniti, which topped the index for the first time, gained at least one point. The biggest improvements belong to Porsche, Land Rover, and Mitsubishi, which all jumped five points. Pied Piper's annual Prospect Satisfaction Index uses mystery shoppers – over 6,100 this year – from across the country to assess dealers and generate rankings from over 50 individual factors. News Source: Pied Piper via WardsAuto Green Audi BMW Cadillac Chrysler Infiniti Lexus Mercedes-Benz Nissan Tesla Toyota Car Buying Car Dealers study

2022 Infiniti QX60 fully revealed with vastly improved design

After a "concept" was shown last September, the significantly redesigned 2022 Infiniti QX60 has finally been revealed. And inside and out, it's a huge design improvement. It has a more traditional SUV exterior, with a much more modern and luxurious-looking interior complete with an infotainment system from this decade. As expected, the production QX60 looks just like the concept, and that's good in our book. It has a boxier, more confident shape but still with the brand's signature curvy detailing. The new two-tone paint is only available on the top-level Autograph trim, though. Interestingly, the new QX60 has the same wheelbase as the crossover it replaces, though it's overall two inches shorter and about an inch taller. Perhaps not surprisingly, the QX60's interior doesn't seem to have changed in size much. Only cargo space has been announced, and while it has 1.4 cubic feet more space with the third row folded, space is down by between 0.4 and 1.4 cubic feet behind the first row and the third row respectively. Space wasn't really the QX60's interior weakness, though — that was in the extremely dated design. Fortunately, the new model tosses everything from the old one out the window. It now has a low, flowing dash that helps provide a more airy feeling. It has the en vogue full-width air vents. It's particularly fetching in Autograph trim as shown above with semi-aniline quilted leather and open-pore wood trim. The infotainment is updated and features a 12.3-inch touchscreen. It can be matched with an available 12.3-inch instrument screen and a 10.8-inch head-up display. Infiniti has added additional sound-deadening, too, and among the standard features are a panoramic sunroof, three-zone automatic climate control, eight-way power heated seats, wireless Apple CarPlay, wired Android Auto and seating for seven. The Autograph swaps the second-row bench for captain's chairs. Powering the new QX60 is a tried-and-true 3.5-liter V6 making the same 295 horsepower and 270 pound-feet of torque as before. But, like its cousin the Nissan Pathfinder, it's now connected to a nine-speed automatic transmission, which also bumped towing capacity up to 6,000 pounds. Front-wheel drive is standard with all-wheel drive available on all trim levels. Infiniti says the all-wheel-drive system has been reworked for faster engagement, and it's able to send up to half of the engine's power to the rear wheels.

2017 Infiniti Q60 3.0t Sport starts at $49,205

Infiniti announced pricing Wednesday for the 2017 Q60 3.0t Sport. The 300-horsepower Q60 3.0t Sport starts at $49,204, while the all-wheel-drive variant starts at $51,205. The new models slot snugly in between the Q60 3.0t Premium AWD and the Q60 Red Sport 400. The Q60 3.0t Sport's price isn't the only thing that makes it the middle child, as the 3.0-liter twin-turbo V6's output is in the middle, as well. The base Q60 2.0t is fitted with a turbocharged inline-four that generates 208 horsepower, while the range-topping Q60 Red Sport 400's 3.0-liter twin-turbo V6 puts out 400 horsepower. The Q60 3.0t Sport makes an even 300 horsepower, not enough to crowd the Q60 Red Sport, but a large increase over the inline-four motor. In terms of features, the Q60 3.0t Sport trims gets a lot of the same components as the high-end models, including the sport brakes, Dynamic Digital Suspension, 19-inch aluminum alloy wheels, carbon-fiber trim on the inside, and more. The two models will go on sale next month and bring the total of available Q60 models up to 10. This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings. Related Video: