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Mystery shoppers love Infiniti, hate Tesla

Infiniti, followed by Lexus tied with Mercedes-Benz took the top two spots for best sales experience according to mystery shoppers from the latest Pied Piper Prospect Satisfaction Index, while EV manufacturer Tesla recorded the lowest overall score. Not surprisingly, premium brands dominated the top ranks. Including the three already mentioned, luxury brands occupied seven of the top ten spots and included Audi, BMW, Porsche, and the only American brand to crack the upper echelon, Cadillac. Toyota, Volkswagen, and Nissan rounded out the first ten positions. The news for domestic automakers isn't good. Aside from Caddy, the only other star-spangled automaker to score above the industry average is Chrysler. The rest of FCA, most of GM, and all of Ford fell below the line. But Pied Piper's mystery shoppers handed Tesla the biggest walloping – the company is ten full points below the next lowest brand, Volvo, and its score of 86 is 17 below the average of 103. It's baffling, considering the company's touted direct-sales model. "Tesla leaves me scratching my head," Fred O'Hagan, Pied Piper's president and CEO, told Wards Auto. "They own all of their stores, so you would think each one would be doing the same thing. But they're not. Tesla is consistent in its inconsistencies." O'Hagan added that there's a "huge variation" in Tesla's store-to-store effectiveness, and that in some cases, shoppers found showroom workers that acted more like "museum curators," Wards Auto reports. It might be popular to call Tesla the Apple of the car world, but based on Pied Piper's work, the brand has a long way to go to emulate the uniform shopping experience of an Apple Store. The news might be bad for Tesla, but even for the brands that scored below average, there's cause for celebration. Only Tesla and Mini lost points in this year's rankings, and only Mercedes and Lincoln held steady. Every other brand, including Infiniti, which topped the index for the first time, gained at least one point. The biggest improvements belong to Porsche, Land Rover, and Mitsubishi, which all jumped five points. Pied Piper's annual Prospect Satisfaction Index uses mystery shoppers – over 6,100 this year – from across the country to assess dealers and generate rankings from over 50 individual factors. News Source: Pied Piper via WardsAuto Green Audi BMW Cadillac Chrysler Infiniti Lexus Mercedes-Benz Nissan Tesla Toyota Car Buying Car Dealers study

2014 Infiniti Q50S

Ten years ago, nearly to the day, I took delivery of a brand-new 2004 Infiniti G35 6MT. The sporty rear-wheel drive sedan, equipped with its throaty 260-horsepower V6, slick manual gearbox and limited-slip differential replaced my 2001 BMW 330i because the Japanese competitor touted a product that was roomier, better equipped, quicker and lower priced. The G35 trumped the German in nearly every measurable category - at least on paper.
The 2014 Infiniti Q50 is the direct descendant, albeit two generations later, of the car I owned a decade ago. It is dimensionally about the same size, but it has gained more than 300 pounds of mass thanks to numerous safety upgrades and technical innovations. The additional weight is largely dismissed by a larger and more efficient powerplant that delivers an additional 68 horsepower, a welcome arrival, but the manual gearbox that charmed enthusiasts has been pushed out of the picture by a mandatory seven-speed automatic transmission.
As it has in the past, Infiniti touts its all-new Q50 as a luxury sport sedan worthy of the title. Decades ago, impressive performance statistics may have sealed the deal. Yet there is much more to the assignment today, as the model must offer premium appointments, sophistication and engaging driving dynamics if it's going to entice and capture the next-generation of young, premium buyers - much like the G35 did for me ten years ago.

Production Infiniti QX50 will mostly look like the concept

At this year's Detroit auto show, we got a look at the nearly production-ready Infiniti QX50 concept. Now we get our first look at how close to production the concept was, thanks to new spy photos. The overall shape remains very similar to that of the curvy concept. However, the greenhouse looks taller with more glass. While it isn't quite as low and aggressive-looking, we're sure drivers will appreciate the small compromise for better visibility. At the front, there are more changes that are a little less subtle. The grille looks a bit smaller all around, and even looks a tad lower than the concept. The headlights also don't stretch as far back, and they aren't as narrow either. In the front bumper, the two side scoops of the concept have been significantly toned down, and now look like more traditional grilles that follow the shape of the bumper. The lower grille is more open with just a mesh insert instead of the concept's skidplate-style chrome bar. Moving to the back, we find the taillights look nearly identical to the concept's. They're very long and narrow, and they connect into a metal crease that looks a bit like a spoiler. It looks as the though the faux skidplate treatment on the rear bumper will also make it to production, but the integrated exhaust tips have given way to more conventional round tips in bumper cutouts. It also may have lost the concept's air vents on each side of the hatch. Though they may have also just been toned down enough that they don't show through the camouflage. When the QX50 hits dealers, it will be available with Infiniti's fascinating variable compression four-cylinder making 268 horsepower. The crossover will also feature a version of Nissan's ProPilot semi-autonomous technology, which has been implemented in the Nissan Serena minivan in Japan. We expect to see the fully revealed production model very soon, possibly by the end of the year. Related Video: