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Mystery shoppers love Infiniti, hate Tesla

Infiniti, followed by Lexus tied with Mercedes-Benz took the top two spots for best sales experience according to mystery shoppers from the latest Pied Piper Prospect Satisfaction Index, while EV manufacturer Tesla recorded the lowest overall score. Not surprisingly, premium brands dominated the top ranks. Including the three already mentioned, luxury brands occupied seven of the top ten spots and included Audi, BMW, Porsche, and the only American brand to crack the upper echelon, Cadillac. Toyota, Volkswagen, and Nissan rounded out the first ten positions. The news for domestic automakers isn't good. Aside from Caddy, the only other star-spangled automaker to score above the industry average is Chrysler. The rest of FCA, most of GM, and all of Ford fell below the line. But Pied Piper's mystery shoppers handed Tesla the biggest walloping – the company is ten full points below the next lowest brand, Volvo, and its score of 86 is 17 below the average of 103. It's baffling, considering the company's touted direct-sales model. "Tesla leaves me scratching my head," Fred O'Hagan, Pied Piper's president and CEO, told Wards Auto. "They own all of their stores, so you would think each one would be doing the same thing. But they're not. Tesla is consistent in its inconsistencies." O'Hagan added that there's a "huge variation" in Tesla's store-to-store effectiveness, and that in some cases, shoppers found showroom workers that acted more like "museum curators," Wards Auto reports. It might be popular to call Tesla the Apple of the car world, but based on Pied Piper's work, the brand has a long way to go to emulate the uniform shopping experience of an Apple Store. The news might be bad for Tesla, but even for the brands that scored below average, there's cause for celebration. Only Tesla and Mini lost points in this year's rankings, and only Mercedes and Lincoln held steady. Every other brand, including Infiniti, which topped the index for the first time, gained at least one point. The biggest improvements belong to Porsche, Land Rover, and Mitsubishi, which all jumped five points. Pied Piper's annual Prospect Satisfaction Index uses mystery shoppers – over 6,100 this year – from across the country to assess dealers and generate rankings from over 50 individual factors. News Source: Pied Piper via WardsAuto Green Audi BMW Cadillac Chrysler Infiniti Lexus Mercedes-Benz Nissan Tesla Toyota Car Buying Car Dealers study

2024 Infiniti QX80 gets Dark Chrome Appearance package, higher price

The body-on-frame Infiniti QX80 is entering the 2024 model year with a new appearance package offered on the most expensive trim level. It's otherwise unchanged compared to the 2023 model, which received Amazon Alexa compatibility, but every trim becomes more expensive. While the QX80's overall design doesn't change, the range-topping Sensory trim level gets an optional Dark Chrome Appearance package that includes black-painted door mirror caps as well as Dark Chrome trim on the front end, the fenders, and the hatch. The bundle gives the SUV a more subtle look, as models not equipped with the Dark Chrome Appearance package ship with flashier bright exterior trim pieces. The list of standard features includes a 12.3-inch touchscreen plus Apple CarPlay, Android Auto, and Amazon Alexa compatibility. Driving aids? It's got them: a surround-view camera, forward emergency braking with pedestrian detection, and back-up collision intervention come standard. The QX80 isn't the newest or best-selling model in its segment, but it's not as outdated as the age of its platform suggests. Infiniti positions the QX80 as its most expensive model, and it's increasing pricing across the board for 2024. Pricing is as follows: QX80 Luxe rear-wheel-drive: $76,045 ($1,650 more than in 2023) QX80 Luxe four-wheel-drive: $79,195 ($1,700 more than in 2023) QX80 Premium Select rear-wheel-drive: $80,680 ($1,685 more than in 2023) QX80 Premium Select four-wheel-drive: $83,780 ($1,685 more than in 2023) QX80 Sensory rear-wheel-drive: $87,730 ($1,685 more than in 2023) QX80 Sensory four-wheel-drive: $90,830 ($1,685 more than in 2023) Note that these figures include an $1,895 destination charge. The brand collected a $1,395 destination charge in 2023. Infiniti hasn't made any mechanical changes to the QX80. Power comes from a tried-and-true 5.6-liter V8 rated at 400 horsepower and 413 pound-feet of torque. It's bolted to a seven-speed automatic transmission, and it gives the big SUV a towing capacity of up to 8,500 pounds. Dealers across the nation will begin receiving the 2024 QX80 in the coming weeks. Infiniti hasn't commented on what's next for the model, but weaving together various tidbits of information released earlier in 2023 nudges us in the right direction.

Infiniti G37 to live on in showrooms alongside 2014 Q50

Infiniti is preparing to roll out its hotly anticipated 2014 Q50, a car that not only ushers in a new alphanumeric naming strategy, it ostensibly replaces the G37 as the brand's bread-and-butter sport sedan. That will happen, but not in the short-term, as the G37 will continue to be manufactured and sold alongside the Q50, at least for the rest of this year.
Infiniti spokesman Kyle Bazemore has confirmed to Autoblog that a decision is pending on how long to extend the G37 sedan's production run. "We're taking Q50 up a little bit, and that allows us to keep the G Sedan in the lineup... It [Q50] certainly started as a replacement, but it ended up being much more than that." Confusingly, Infiniti has already announced that the Q50 is to start at $37,605 (including $905 destination charge), yet the 2013 G37 is more expensive, starting at $38,255 delivered according to Infiniti's consumer website. Thus, a price drop on the G37 is likely coming in short order.
So why hold on to the older model? With the Q50 launching exclusively with V6 and Hybrid models (a turbo four and diesel are said to be in the cards down the road), Infiniti evidently feels it is risking leaving lower-end sales on the table. "There's a lot of movement with the [BMW] 320i and such, and this allows us a two-tier strategy to compete," says Bazemore. Keeping the G37 on tap at a lower price for fleet sale duty may also serve to protect the Q50 as it establishes itself on the market.