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Volvo leads and Mini fails in JD Power's Tech Experience Index

New cars are basically rolling computers. Everything from the engine to the infotainment runs on a series of ones and zeros, and a lot of that technology requires input from the driver. So it's no surprise that JD Power has a study designed specifically to discern which bits of tech drivers love and which bits they loathe. "New technology continues to be a primary factor in the vehicle purchase decision," says JD Power's Kristin Kolodge, executive director of driver interaction & human machine interface research. "However, it’s critical for automakers to offer features that owners find intuitive and reliable. The user experience plays a major role in whether an owner will use the technology on a regular basis or abandon it and feel like they wasted their money." The J.D. Power 2020 U.S. Tech Experience Index (TXI) Study found that Volvo owners are happiest with the technology packed inside their vehicles, followed by BMW and Cadillac, all brands that JD Power classifies as premium. The highest-rated mainstream brand is Hyundai, followed by Subaru and Kia. As was the case with the organization's Initial Quality and APEAL studies, Tesla's numbers aren't officially included because they are the only automaker that has not granted JD Power approval to contact its owners in states that require it. Tesla's projected score of 593 would have put it in second place, right behind Volvo's score of 617. The lowest-ranked brand in the TXI Study is Mini, with Porsche right behind. Diving a little bit deeper, JD Power's findings suggest that the technologies new car buyers care most about are related to helping them see their surroundings better. Camera systems, including rear-view mirror cameras and ground-view cameras, scored highest in five of the six satisfaction attributes measured in the study. The technology that owners could really do without? Gesture controls. Owners who answered JD Power's survey say they don't use gesture controls much at all after initially trying them, and they don't really care if their next vehicle has them. We have to wonder if those responses might be what kept BMW out of the top spot. The TXI Study also found that owners are split on automated driving helpers, like lane-keeping assist and automatic emergency braking. JD Power suggests that owners may need more training on those systems before they learn to trust them. Related Video: This content is hosted by a third party. To view it, please update your privacy preferences.

2014 Hyundai Elantra gets new 2.0L engine, Sport model, tweaked styling

Most of the attention at Hyundai has recently been focused on the next-gen Sonata and Genesis, but before we see either of those sedans, the automaker is giving its small car lineup a significant overhaul.
Just last week, Hyundai unveiled the refreshed 2014 Accent, and today at the LA Auto Show it's take the covers off of its updated 2014 Elantra. All three Elantra models - sedan, coupe and GT - will receive the same changes, but Hyundai has only released pictures for two of the sedan models: Limited (above) and Sport (inset).
The biggest news is that a new, more powerful 2.0-liter, direct-injected inline four-cylinder is now the standard engine in the GT and Coupe, as well as the Elantra sedan's all-new Sport trim level. This engine produces 173 horsepower and 154 pound-feet of torque, and while the 2014 Elantra GT can still be equipped with a six-speed manual or automatic transmission, the 2014 Elantra Coupe drops the option for a manual transmission; it also appears that the Elantra Sport sedan will come solely with the automatic. With the larger engine, fuel economy numbers do drop a little: all models powered by this engine receive EPA estimated ratings of 24 miles per gallon in the city. Highway estimates for this engine include 33 mpg for the GT with automatic, 34 mpg for the GT with manual and Coupe, and 35 for the Sport sedan. Sedan buyers looking for better fuel economy still have the carry over 1.8-liter engine with 145 hp, 130 lb-ft and EPA ratings of 28 mpg city/38 mpg highway.

2013 Hyundai Santa Fe probed by NHTSA over axle failure

According to Reuters, the National Highway Traffic Safety Administration has launched a preliminary evaluation of the 2013 Hyundai Santa Fe after receiving two complaints of broken front axles on vehicles with fewer than 5,000 miles on their odometers. Naturally, a broken axle could result in the loss of control of the vehicle, especially if it occurs at high speed. It's not immediately clear if the investigation centers on the five-seat Sport, the seven-seat model or both.
No actual recall has yet been issued, and "no safety defect has been identified," according to a statement Hyundai released to Reuters, which added, "Hyundai will, of course, take any actions necessary to ensure the safety of our customers if the information gathered during the investigation indicates that action is appropriate."
We suppose you could sum up the report this way: 2013 Santa Fe owners, stay tuned.