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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

2015 Chevy Colorado and GMC Canyon order guides reveal added power

General Motors' Fleet Order Guide system is often the canary in the coal mine for interesting changes on new models. The recent guide for the 2015 Corvette unveiled all sorts of changes that weren't yet known about the sports car. Now, it's time for the 2015 Chevrolet Colorado and GMC Canyon to take their bow in the spotlight, and they look worth the wait. The new midsize trucks are getting a touch more power than first thought, as well as some very nice features.
Extended Cab models of both trucks come standard with a 2.5-liter, direct-injected four-cylinder rated at 200 horsepower at 6,300 rpm and 191 pound-feet of torque at 4,400 rpm. That's a bit more than the 193 hp and 184 lb-ft originally reported for the duo. The standard transmission for the extended trucks is a six-speed manual, but the Work Truck trim is also available with an optional six-speed automatic. Towing for the four-cylinder is rated at 3,500 pounds.
Crew Cab models come standard with a 3.6-liter V6 with 305 hp at 6,800 rpm and 269 lb-ft of torque at 4,300 rpm, with a six-speed automatic. That's also somewhat different than the originally reported rating of 302 hp and 270 lb-ft. Towing for the V6 is rated at 7,000 pounds.

NHTSA opens safety investigations into Toyota, GM and Honda crossovers

The National Highway Traffic Safety Administration is evidently keeping itself very busy these days, as the federal agency has just announced it is launching or renewing investigations into Toyota, Honda and General Motors crossovers.
2006-2008 model year Toyota RAV4 crossovers are under review for allegations of rear tie-rod rust which can result in failure. NHTSA also said it is probing some 35 complaints about 2005 Honda Pilot models with inappropriate activation of the vehicles' stability control system. The alleged malfunction can cause the vehicles to slow down or stop in bad unsafe situations. At the moment, NHTSA is reviewing a petition regarding the Pilot issue, a move that will determine whether it needs to open a full-blown investigation.
In addition, Saturn Outlook and GMC Acadia three-row crossovers built in 2007-2009 are getting looked at for "loss of low beam headlamp" function. One complainant said the wiring in his Outlook overheated and melted. NHTSA says it has received 415 complaints about the problem and a GM spokesman confirmed that the automaker already started a "Customer Satisfaction Program" in December to address the issue.