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Ford’s Onboard Scales and Smart Hitch win the 2022 Autoblog Technology of the Year award

The 2022 Autoblog Technology of the Year award goes to Ford for the Onboard Scales and Smart Hitch hauling and towing features found in the F-150 lineup. This new technology, as tested in the 2022 Ford F-150 Lightning, is a boon to pickup truck owners. Not only will it make observing your truck’s maximum loads easier and more intuitive, but it will also ensure youÂ’re hauling and towing in the safest-possible manner. We began the process with a long list of features to test and whittle down. Technologies like MercedesÂ’ new electric turbocharger, GMÂ’s Super Cruise with added towing capability and many more went through the consideration process, but we finally whittled the field down to just three finalists. They are: the GMC Hummer EV with its flashy CrabWalk four-wheel-steer technology, the Genesis GV60 with its facial recognition/fingerprint start technology, and of course FordÂ’s trucking gear. As is the norm for our Technology of the Year award, three main questions are asked, and editors assign point values based on how well the technologies perform in testing. How significant is this tech? How well does it work? And new for this year: Consider the Wow Factor. With the scores tallied, the Ford tech earned 123 points, topping the Hummer (117 points) and GV60 (108). This is the second straight win for Ford, which won the 2021 TOY Award with its Pro Power Onboard charging feature.  Ford joins Tesla (2014, 2016) as the only two-time winner of our Tech of the Year Award, which dates to 2013. Kia, Cadillac, Tesla, BMW, Chevy, Chrysler and Audi technologies are among the previous winners. 2022 Technology of the Year testing View 16 Photos While systems that tow and haul may not seem to be the latest or most sophisticated tech, they remain essential and Ford uses things like the infotainment system, taillights and the Ford mobile app to create a forward-looking experience Henry Ford would never have dreamed of when the first Model Ts were outfitted with beds for farm and war duty in 1917. Even 10 years ago, integrating tech in this manner would have seemed futuristic, but Ford pulls it off. “FordÂ’s clever towing and hauling features earned our award this year because they are easy to use, easy to understand and simply make your life as a truck owner better,” Autoblog Editor-in-Chief Greg Migliore said. “It was a competitive field this year, with HummerÂ’s CrabWalk and GenesisÂ’s Biometrics features both winning strong support.

Satisfaction with dealer service rises, Lexus and GMC are tops

During the economic downturn, many car dealerships counteracted their slowing income by focusing on things that would set them apart from competition - things like the quality of customer service they provide. When the economy picked up and more sales and service followed, many also first invested those funds back into the business, improving their dealership facilities and service centers.
It looks like those investments are paying off, as J.D. Power and Associates' latest Customer Service Index Study shows that overall consumer satisfaction with dealer service has increased to 797 (on a 1,000-point scale), up from 787 in 2012 and 29 points higher than the score in 2011. The study also finds that people are more satisfied with the service they get at dealerships compared to independent service providers, despite the much higher average out-of-pocket cost per visit ($118 vs. $44).
Note, however, that this study only looks at how people are treated by a dealer's service department during the first three years of ownership (the survey is based on responses from 91,000 owners and lessees of 2008 to 2012 model year vehicles), so we're talking about the experience had when bringing a car in for repair or maintenance work, most likely under warranty. In fact, maintenance work is increasing in share and accounted for 77 percent of service visits (up from 72 percent in 2012 and 63 percent in 2011). This helps explain why customer satisfaction has also risen, since a properly maintained car is one that's less likely to require a dealer visit for an unexpected repair.

2019 GMC Yukon Graphite Edition offers Denali engine and features without the chrome

A sporty-looking option package called RST was recently introduced for the Chevy Tahoe and Suburban that also offered the option of a 6.2-liter V8 and magnetic suspension. Now GMC is getting in on the action with the GMC Yukon and Yukon XL Graphite Edition. The trim package adds a number of visual enhancements, and, if you're so inclined, has a performance version with the same 6.2-liter V8 and magnetic suspension as the Tahoe RST and Yukon Denali. As for appearances, the Graphite Edition adds black trim almost everywhere, including the roof rails, grille, fog light surrounds, and window surrounds. It also adds 22-inch wheels, regardless of whether it's just the appearance version or the performance version. The appearance package has machined-finish wheels, and the performance package has black painted wheels. As previously mentioned, the performance version of the Graphite Edition adds magnetic suspension and the 6.2-liter V8 with 420 horsepower and 460 pound-feet of torque found on the Denali and the Tahoe and Suburban RSTs. It's coupled to a 10-speed automatic transmission, and gets a rear axle ratio of 3.23:1. It also gets a few other Denali features such as a color heads-up display, Bose noise cancellation, a 170-amp alternator, and a trailer brake controller. The Graphite Edition can be had with both two-wheel drive or four-wheel drive. The Graphite Edition can only be had on Yukon and Yukon XL SLT models. Pricing hasn't been announced yet, but it's likely it will be a bit more affordable than buying a Denali model. Related Video: Featured Gallery 2019 GMC Yukon SLT Graphite Edition Image Credit: GMC GMC SUV gmc yukon gmc yukon denali