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2017 GMC Acadia loses 700 pounds, gains everywhere else

Ladies and gentlemen, welcome to Acadia. The 2017 version of the three-row GMC crossover has all kinds of newness. The 2017 Acadia has lost 700 pounds compared to its predecessor thanks to high-strength steels allowing redesigned parts, and the fact that it overall, the vehicle is actually smaller. Length is reduced by 7.2 inches on a wheelbase diminished by 6.4 inches, it is 3.5 inches narrower and sits 3.9 inches lower. The 2016 Acadia was 4,656 pounds, the 2017 is 3,956 pounds. GMC says it will still swallow people, but not as many: the eight-passenger option didn't make the transition, potential three-row trims permitting five-, six-, and seven-passenger configurations. While you lose space, you gain convenience with a split-folding second row featuring tilt-and-slide for both sections. The third-row seats fold flat into the cargo floor, and if the second row is folded as well, cargo capacity improves over the 2016 Acadia, 79 cubic feet compared to 70 cu-ft. A new 2.5-liter four-cylinder brings a second engine option to the spec sheet, returning an estimated 22 city miles per gallon and 28 highway mpg with the help of stop/start tech on front-wheel-drive trims. The new 3.6-liter V6 gets around 310 horsepower, a power bump of about 19 hp, and an estimated 25 highway mpg in front-wheel-drive guise. Towing capacity for that V6 goes down, though, from 5,200 on the current Acadia to an estimated 4,000 pounds. The optional Tow Vision Trailering system will make that pulling easier. Both engines are hooked to a six-speed automatic. Now we can get to its looks. Trademarks like the square, flared wheel arches, dark D-pillars, and wraparound rear side windows made the transition, everything else is new. While weight has gone down, safety's gone way up with internal changes like the splayed chassis members to confront the small-offset test. New active safety upgrades run from from three kinds of automatic braking systems to surround vision cameras, automatic high beam control, a safety alert seat, and a following distance indicator. Buyers can choose from a front-wheel drive, all-wheel drive, or All Terrain model, each with its own electronic drive selector modes. The Normal, Sport, and Trailer/Tow modes are common to the trio. The FWD gets a Snow mode, the AWD adds adaptive 4x4 and Off Road modes; on the AWD, the 2x4 mode disconnects the rear axle from the drivetrain.

Car owners getting more irritated with their repair experiences, study says

The J.D. Power U.S. Customer Service Index Study (CSI) is a barometer of a vehicle owner's happiness with the service experience. While it wasn't all bad in the 2023 study, the overall owner satisfaction score dropped. This year's tally of 846 out of 1,000 is two points down from 2022, the 43-year-old study's first decline in more than 28 years, and one point down from 2021. However, the overall score remains well up from the pre-pandemic scores of 821 in 2018 and 837 in 2020. The study claims the stumbling block is the horde of BEV launches. The flood into the new energy space has created a recall rate among EVs that's more than double the rate for ICE vehicles. Furthermore, dealership service department knowledge of EVs isn't on par with internal combustion engine expertise, leaving EV owners less satisfied with service advisors compared to ICE owners. Chris Sutton, VP of automotive retail at J.D. Power, said, "As training programs for service advisors and technicians evolve, EV service quality and customer experience must address both the vehicle and the unique customer needs. The EV segment has the potential to spur massive convenience improvements in how customers service their vehicles — but weÂ’re not seeing the benefits yet." Matters are slightly worse for all owners, though, with labor and parts shortages contributing to longer wait times for service appointments. The CSI study surveys owners and lessees of one- to three-year-old vehicles to gauge their happiness with service at franchised dealer or aftermarket service facilities for maintenance or repair work. The criteria in order of importance are service quality (32%); service advisor (19%); vehicle pick-up (19%); service facility (15%); and service initiation (15%). Lexus retains the top spot for luxury brands, giving it three wins in four years. The Japanese automaker won in 2020 as well, its run interrupted by Porsche in 2021. Cadillac, Infiniti and Acura complete the luxury top 5.  For mass-market cars, Mitsubishi wins again after a victory in 2021 and falling to fourth last year. It's followed by Mazda, Buick, Subaru and Mini.  Considering the different service needs and service experience of different body styles, the study has broken results out by segment for the first time. Lexus earned a second victory thanks to winning the premium SUV segment, and Mitsubishi earned a second victory by winning the mass-market SUV/minivan category.

2024 GMC Sierra 1500 AT4X makes Duramax diesel standard

Changes are afoot for the 2024 GMC Sierra 1500 lineup. The one ringing the biggest bells for the off-roading crowd is the engine swap headed to the AT4X trim. Right now, if you want an AT4X you've got Hobson's choice of engines: The 6.2-liter EcoTec V8 with 420 horsepower and 460 pound-feet of torque. Next year, the 3.0-liter Duramax turbodiesel inline-six that's standard equipment on the AT4 and Denali Ultimate trims becomes the standard engine on the AT4X. The oil-burner makes 305 hp and 495 lb-ft., sent through the same ten-speed automatic the 6.2 V8 is yoked to. GM said around 20% of buyers have checked the Duramax box when buying a Sierra 1500 since the automaker released the upgraded engine for the 2023 model year — it's also offered on the SLE, Elevation, SLT, and Denali trims. The percentage should grow thanks to the diesel's low-speed grunt being one of the best "force multipliers" when traipsing over and through particularly challenging corners of the woods. The 6.2-liter will take the exhaust note crown over the diesel after the introduction of an active exhaust system with a Sport mode exclusively for the 6.2. Assuming no more changes to engine lineups before the 2024 Sierra arrives, the SLT, AT4, Denali, Denali Ultimate, and AT4X will have access to the active exhaust option.   GM Authority says the Duramax is getting another maximal friend in 2024, too. The 2.7-liter Turbo High-Output four-cylinder makes 310 hp and 430 lb-ft and is standard equipment on the entry-level Pro trim. the SLE, and Elevation trims will be renamed "TurboMax," which sounds like an Autobot, and that's not a bad thing. GM applied to trademark the name in January. The new moniker is headed to the Chevrolet Silverado as well, and we'd bet on exterior badging to let the world know.  Elsewhere around the Sierra, there will be two new exterior colors, Downpour Metallic and Thunderstorm Gray, mixable and matchable with two new aluminum wheel designs. And between those wheels, power retractable steps will be available for the Denali, Denali Ultimate, AT4 and AT4X trims. We'll be waiting to see how the steps differ from the GMC MultiPro Power Steps available now for $1,195.  Related video: This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings.