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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

2014 Chevrolet Silverado and GMC Sierra show all their sides in Detroit

There could hardly be more riding on the next-generation General Motors full-size pickup trucks, so the automaker has wisely made sure to have a selection of different models on hand at the Detroit Auto Show to show off. The 2014 Chevrolet Silverado and 2014 GMC Sierra were both officially introduced last month at a stand-alone reveal, and now they'll be on display for the public to see in various body configurations and trim levels.
The Silverado LTZ Crew Cab and Sierra SLE Extended Cab are aimed at providing more of a high-end pickup experience, while the Silverado LT Z71 Extended Cab and Sierra SLT Z71 Crew Cab should have off-road fans scouting out their favorite trails. The crew cab trucks won't go into production until sometime during the second quarter of this year - with other bodystyles coming later in the year - but we have plenty of live images from Detroit for you to enjoy.

Autoblog Technology of the Year Award Special | Autoblog Podcast #758

This episode of the Autoblog Podcast features Editor-in-Chief Greg Migliore, Road Test Editor Zac Palmer and Consumer Editor Jeremy Korzeniewski. The trio begin by discussing the 2022 Technology of the Year award. Ford's Onboard Scales and Smart Hitch hauling/towing tech as tested in the F-150 Lightning won this year. Why the Ford won, how testing went down and Ford's competition — including the GMC Hummer EV and Genesis GV60 — are discussed. After diving through the Technology of the Year award testing, the three take on this week's news. A mysterious vehicle based on the Corvette (that isn't a Corvette) is supposedly on its way. Audi is giving us "Performance" versions of the RS 6 Avant and RS 7 Sportback. Plus, we discuss a recent study that provides data for the 10 longest lasting vehicles on the road today. After the news, the crew dive into the cars they've been driving this week. Greg's been behind the wheel of a Nissan Pathfinder, while Jeremy and Zac have been driving some plug-in hybrids, including the Lexus NX 450h+ and Autoblog's long-term BMW 330e xDrive. Send us your questions for the Mailbag and Spend My Money at: Podcast@Autoblog.com. Autoblog Podcast #758 Get The Podcast Apple Podcasts – Subscribe to the Autoblog Podcast in iTunes Spotify – Subscribe to the Autoblog Podcast on Spotify RSS – Add the Autoblog Podcast feed to your RSS aggregator MP3 – Download the MP3 directly Rundown 2022 Autoblog Technology of the Year finalists and winner News Mysterious Corvette Audi RS 6 Avant Performance and RS 7 Sportback Performance revealed 10 longest lasting vehicles on the road today Cars we're driving 2022 Nissan Pathfinder SV 2022 Lexus NX 450h+ 2022 BMW 330e xDrive Long-Term tester Feedback Email – Podcast@Autoblog.com Review the show on Apple Podcasts Autoblog is now live on your smart speakers and voice assistants with the audio Autoblog Daily Digest. Say “Hey Google, play the news from Autoblog” or "Alexa, open Autoblog" to get your favorite car website in audio form every day. A narrator will take you through the biggest stories or break down one of our comprehensive test drives. Related video: This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings. Green Podcasts Ford Genesis GM GMC Technology Technology of the Year Truck Crossover SUV Electric Hybrid Luxury Off-Road Vehicles Performance Sedan