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Satisfaction with dealer service rises, Lexus and GMC are tops

During the economic downturn, many car dealerships counteracted their slowing income by focusing on things that would set them apart from competition - things like the quality of customer service they provide. When the economy picked up and more sales and service followed, many also first invested those funds back into the business, improving their dealership facilities and service centers.
It looks like those investments are paying off, as J.D. Power and Associates' latest Customer Service Index Study shows that overall consumer satisfaction with dealer service has increased to 797 (on a 1,000-point scale), up from 787 in 2012 and 29 points higher than the score in 2011. The study also finds that people are more satisfied with the service they get at dealerships compared to independent service providers, despite the much higher average out-of-pocket cost per visit ($118 vs. $44).
Note, however, that this study only looks at how people are treated by a dealer's service department during the first three years of ownership (the survey is based on responses from 91,000 owners and lessees of 2008 to 2012 model year vehicles), so we're talking about the experience had when bringing a car in for repair or maintenance work, most likely under warranty. In fact, maintenance work is increasing in share and accounted for 77 percent of service visits (up from 72 percent in 2012 and 63 percent in 2011). This helps explain why customer satisfaction has also risen, since a properly maintained car is one that's less likely to require a dealer visit for an unexpected repair.

GM recalls Chevy Express, GMC Savana over rollaway concern

The National Highway Traffic Safety Administration has issued a recall notice for a small number of General Motors fullsize vans due to possible rollaway concerns. On certain 2013 Chevrolet Express and 2013 GMC Savana models, it is possible to remove the key from the ignition without the shifter being in park.
Only 980 total units are being affected by this recall, and GM is fixing the issue by replacing the ignition cylinder and associated keys. Affected Chevy vans were built during most of November and December while its GMC counterpart was only built for a week in November. The recall goes into effect on January 23, and to find out if your vehicle applies to the recall, the GM and NHTSA contact numbers can be found on the official recall notice, which is posted below.

GMC Canyon Denali Interior Review: THE luxury midsize truck

Over the past couple of years, GMC has been getting serious about being more than just a rebrand of Chevy trucks and SUVs. The same goes for the luxury Denali line. Among the beneficiaries of this push for differentiation is the latest Canyon. On top of only being available with the wide-track layout and the most powerful engines, it gets a Denali trim that is unequivocally the most luxurious midsize truck in the segment. The GMC Canyon Denali could even be described as a luxury midsize truck, of which there are no others. And it all comes down to what GMC has done with the interior. Open the door, and the upgrades are immediately obvious. There's leather everywhere. It's on the dash, the door panels, center console and doors. And it has nice details with the perforation and quilted stitching. The seatbacks get embroidered Denali logos and contrasting leather panels, too. The feel is more rugged than supple, but it is a truck after all, and the materials feel like they'll wear nicely.  Then you notice the wood trim. The real wood trim. It's subtle, just adorning a strip along the top of the dash and the front door panels, but the light brown color stands out against the black leather and plastic elsewhere. It's got a natural, open-pore finish that highlights the material, and the strip in the dash gets extra laser-cut details. The branding consisting of DENALI, some stylish strakes and the coordinates of Denali, the mountain, are crisp and clear. Throw in plenty of shiny chrome, and the same quality-feeling buttons and knobs (the knurling details on the knobs are particularly nice), and just on trimmings alone, it's obvious the Denali is the most plush little truck. The seats themselves are solid, though not particularly exceptional. The front seats are a bit flat, but they're also very roomy. On the Denali, the driver's seat has eight-way power adjustability with memory, and the passenger has six-way power adjustability. Heating and ventilation are included, too. Leg, head and shoulder room are also all excellent up front. The rear seat, like the rest of the segment, has enough room for adults, though legroom is a tad tight, with knees likely brushing the front seat backs. The seat bases in the rear are split with storage underneath, although it's not particularly useful. Besides its meager volume and awkward shape, much of it is taken up with the jack.