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Satisfaction with dealer service rises, Lexus and GMC are tops

During the economic downturn, many car dealerships counteracted their slowing income by focusing on things that would set them apart from competition - things like the quality of customer service they provide. When the economy picked up and more sales and service followed, many also first invested those funds back into the business, improving their dealership facilities and service centers.
It looks like those investments are paying off, as J.D. Power and Associates' latest Customer Service Index Study shows that overall consumer satisfaction with dealer service has increased to 797 (on a 1,000-point scale), up from 787 in 2012 and 29 points higher than the score in 2011. The study also finds that people are more satisfied with the service they get at dealerships compared to independent service providers, despite the much higher average out-of-pocket cost per visit ($118 vs. $44).
Note, however, that this study only looks at how people are treated by a dealer's service department during the first three years of ownership (the survey is based on responses from 91,000 owners and lessees of 2008 to 2012 model year vehicles), so we're talking about the experience had when bringing a car in for repair or maintenance work, most likely under warranty. In fact, maintenance work is increasing in share and accounted for 77 percent of service visits (up from 72 percent in 2012 and 63 percent in 2011). This helps explain why customer satisfaction has also risen, since a properly maintained car is one that's less likely to require a dealer visit for an unexpected repair.

2024 GMC Hummer EV 3X Pickup gets a range boost

The 2024 GMC Hummer EV 3X Pickup is getting an update for more range in the new model year. Instead of 355 miles, the new long-range version of the 3X Pickup will go 381 miles. Note that you need to option the 24-module battery pack to get this range figure. However, if you go for the standard 20-module battery pack, GMC says range is improved for 2024, as well. The GM-estimated figure goes from 329 miles for 2023, all the way up to 359 miles for 2024. You should also note that acceleration times are different depending on battery pack, too, as the longer-range model does 0-60 mph in 3.0 seconds versus the 3.5 seconds of the standard range version. The other big choice you’ll need to make is whether or not you tack on the “Extreme Off-Road Package.” This adds 18-inch wheels wrapped by 35-inch mud-terrain tires, four addiitonal underbody camera views for a total of 18, front e-locker with rear virtual locking differentials, heavy-duty ball-spline half-shafts along with more skid plates and underbody shielding. WeÂ’ll also note that range suffers as a result of this equipment. GM only provides the range figure for the upgrade 24-module pack, and it goes down from 381 miles to 359 miles. GMC says the 2024 Hummer 3X Pickup will go on sale to reservation holders this fall and start at $106,945, including the destination charge. Related video:

2015 GMC Canyon

As discussed earlier today, the 2015 Chevrolet Colorado is a new standout in terms of midsize trucks. But the Colorado wasn't the only pickup the General Motors team brought to San Diego for us to sample. Also along for the ride was a pack of GMC Canyons, the slightly more expensive and polished platform-mate to the Chevy.
There's no question that the Canyon and the Colorado are a lot alike under the skin - almost entirely, in fact - so GMC has worked to first create some daylight between the two trucks by way of sheetmetal. This is most obvious from the front view, where the blocky and blingy GMC grille replaces the more subdued tone and shape seen on the Chevy's nose. Projector headlights with LED running lights come as standard, and, again, with the squared-off look that is typical of the brand. 16-inch aluminum wheels come stock on the GMC, too, with the 17-inchers seen on my photo truck offered as standard equipment on the top-trim SLT.
GMC considers the Canyon to be the only premium truck in the segment (which is clearly true), and the team has spent a ton of time and effort to get the interior correct to prove out that point. "Any trim that looks like metal, is metal," I was told at the product briefing, a certain indication that the company is serious about bringing a new class of buyer to a truck segment that it hopes to redefine.