2006 Gmc Envoy Sle on 2040-cars

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Satisfaction with dealer service rises, Lexus and GMC are tops

During the economic downturn, many car dealerships counteracted their slowing income by focusing on things that would set them apart from competition - things like the quality of customer service they provide. When the economy picked up and more sales and service followed, many also first invested those funds back into the business, improving their dealership facilities and service centers.
It looks like those investments are paying off, as J.D. Power and Associates' latest Customer Service Index Study shows that overall consumer satisfaction with dealer service has increased to 797 (on a 1,000-point scale), up from 787 in 2012 and 29 points higher than the score in 2011. The study also finds that people are more satisfied with the service they get at dealerships compared to independent service providers, despite the much higher average out-of-pocket cost per visit ($118 vs. $44).
Note, however, that this study only looks at how people are treated by a dealer's service department during the first three years of ownership (the survey is based on responses from 91,000 owners and lessees of 2008 to 2012 model year vehicles), so we're talking about the experience had when bringing a car in for repair or maintenance work, most likely under warranty. In fact, maintenance work is increasing in share and accounted for 77 percent of service visits (up from 72 percent in 2012 and 63 percent in 2011). This helps explain why customer satisfaction has also risen, since a properly maintained car is one that's less likely to require a dealer visit for an unexpected repair.

2025 GMC Yukon AT4 teased, will likely follow 2025 Suburban template

It's time to begin teasing the 2025 GMC Yukon, the luxury truck division doing so with a glimpse of the front fascia on the AT4 trim. This being a refresh, we're not looking for major changes to hard points. In contrast to today's Yukon, it seems the new face will stress horizontal breadth instead of highlighting the central aspect of a giant grille and skid plate area. Starting with the taller C-shaped headlights on the 2025, a shorter horizontal element at the top no longer reaches all the way to the grille surround, and it's separated from the three main beams below by a body-colored piece extending from the grille cradle. Below the light, a new lower bumper treatment probably increases the aggression compared to today's truck. Instead of black centerpiece that houses the skid plate and a pair of tow hooks, it appears the entire bumper will be black and wrap around into the fenders. Finally, the grille looks the same, but its crossbars have been reprofiled.  As sibling to the 2025 Chevrolet Tahoe and Suburban that Chevy revealed last November, we expect many of the same updates here. Outside, that would mean refinements to the independent rear suspension for more nimble handling, new wheel designs, and availability of the second-generation 3.0-liter Duramax inline-six with 305 horsepower and 495 pound-feet of torque instead of today's 277 hp and 460 lb-ft. Inside, we expect a new instrument panel housing a 17.7-inch touchscreen for infotainment, and a column shifter replacing the push buttons on the center console. Updated trim materials — along with the overdue infotainment upgrade — should provide a finer sense of luxury than what's currently on offer.  If tech treats carry over, buyers will have access to the Connected Cameras feature for viewing and recording inside and outside of the vehicle for crash and security purposes. An Interior Motion Detection system can detect "micro-movements" in the cabin that could signal a baby or a pet left in the vehicle.  The Yukon might go further than the Chevy SUVs, seeing that GMC has some birthdays to celebrate: 2024 is the fifth anniversary of the AT4 trim and the 25th anniversary of the Denali trim. We'll find out later this year, GMC promising the Yukon reveal sometime after the new Acadia begins shipping to dealers.

GM extends production cuts, affects Cadillacs, Camaro and Acadia

General Motors is extending production cuts at some of its North America factories due to a chip shortage that has roiled the global automotive industry, the U.S. carmaker said on Thursday. The move's impact has been baked into GM's prior forecast that the shortage could shave up to $2 billion off this year's profit. GM's Lansing Grand River assembly in Michigan will extend its downtime through the week of April 26. The plant makes Chevrolet Camaros and Cadillac CT4 and CT5 sedans. It has been out of action since March 15. GM's Spring Hill assembly in Tennessee will shut down for two weeks starting the week of April 12. The plant makes the Cadillac XT5, XT6 and GMC Acadia. The company said it has not taken downtime or reduced shifts at any of its more profitable full-size truck or full-size SUV plants due to the shortage. The news was first reported by CNBC. Reporting by Ankit Ajmera in Bengaluru; Editing by Maju Samuel and Sriraj Kalluvila