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Satisfaction with dealer service rises, Lexus and GMC are tops

During the economic downturn, many car dealerships counteracted their slowing income by focusing on things that would set them apart from competition - things like the quality of customer service they provide. When the economy picked up and more sales and service followed, many also first invested those funds back into the business, improving their dealership facilities and service centers.
It looks like those investments are paying off, as J.D. Power and Associates' latest Customer Service Index Study shows that overall consumer satisfaction with dealer service has increased to 797 (on a 1,000-point scale), up from 787 in 2012 and 29 points higher than the score in 2011. The study also finds that people are more satisfied with the service they get at dealerships compared to independent service providers, despite the much higher average out-of-pocket cost per visit ($118 vs. $44).
Note, however, that this study only looks at how people are treated by a dealer's service department during the first three years of ownership (the survey is based on responses from 91,000 owners and lessees of 2008 to 2012 model year vehicles), so we're talking about the experience had when bringing a car in for repair or maintenance work, most likely under warranty. In fact, maintenance work is increasing in share and accounted for 77 percent of service visits (up from 72 percent in 2012 and 63 percent in 2011). This helps explain why customer satisfaction has also risen, since a properly maintained car is one that's less likely to require a dealer visit for an unexpected repair.

2014 Chevy Silverado details continue to dribble out

PickupTrucks.com has gotten its hands on a few more details concerning the 2014 Chevrolet Silverado and the 2014 GMC Sierra. General Motors held a conference call on the two trucks, allowing Jeff Luke, executive chief engineer for both, to answer a few questions. Luke said truck buyers are largely concerned with power and fuel economy, and as such, GM will continue to explore new methods of providing both. That may translate into any number of drivetrain permutations, including light-duty diesel engines, eight-speed transmissions or even a twin-turbocharged V6.
What's more, both the 2014 Silverado and its GMC twin will boast a tow rating of 11,500 pounds, but only when equipped with a max-trailering package. Without that special package, the rating drops to 10,200 lbs for regular cabs and 9,700 lbs for crew cabs. Buyers will no longer be able to opt for a 4.10 gear ratio.
We're also excited to hear that GM plans on making the Z71 package into something more than just a few a stickers. While Luke didn't go into details, PickupTrucks.com says "it will get significant improvements in the future." Head over to the site for a quick rundown of the call's highlights.

2019 GMC Sierra 1500 SLE spy shots show new bumpers and tailgate

When the new 2019 GMC Sierra 1500 debuted two weeks ago, GM's truck division showed off just the two top trims, SLT and Denali. While the Denali might be the flagship Sierra, it's not likely to be the volume seller (though Denali models makes up almost a third of total GMC sales). These new spy shots show off the midrange SLE trim. It takes a more conservative, toned-down appearance compared to its brash brethren. The most obvious visual changes come at the front and rear. That big grille remains, but there are just three horizontal bars rather than the busier design from the SLT or Denali. The fog lights have been removed, too, though the C-shapped LED accent in the headlights has carried over. Out back, the SLE trim makes do without the trick MultiPro tailgate (it's limited to SLT and Denali models). It also has a different bumper as the exhaust exits just behind the right wheel. Badging on the fenders indicates that the truck has the updated 5.3-liter V8, meaning it's paired with an eight-speed transmission. The 6.2-liter V8 gets the new 10-speed auto. A 3.0-liter diesel inline-six will be available sometime down the road. GMC hasn't announced pricing, fuel economy or power ratings, but expect to see something in the next few months. Related Video: This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings.