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Satisfaction with dealer service rises, Lexus and GMC are tops

During the economic downturn, many car dealerships counteracted their slowing income by focusing on things that would set them apart from competition - things like the quality of customer service they provide. When the economy picked up and more sales and service followed, many also first invested those funds back into the business, improving their dealership facilities and service centers.
It looks like those investments are paying off, as J.D. Power and Associates' latest Customer Service Index Study shows that overall consumer satisfaction with dealer service has increased to 797 (on a 1,000-point scale), up from 787 in 2012 and 29 points higher than the score in 2011. The study also finds that people are more satisfied with the service they get at dealerships compared to independent service providers, despite the much higher average out-of-pocket cost per visit ($118 vs. $44).
Note, however, that this study only looks at how people are treated by a dealer's service department during the first three years of ownership (the survey is based on responses from 91,000 owners and lessees of 2008 to 2012 model year vehicles), so we're talking about the experience had when bringing a car in for repair or maintenance work, most likely under warranty. In fact, maintenance work is increasing in share and accounted for 77 percent of service visits (up from 72 percent in 2012 and 63 percent in 2011). This helps explain why customer satisfaction has also risen, since a properly maintained car is one that's less likely to require a dealer visit for an unexpected repair.

2020 GMC Sierra makes diesel and 10-speed more available

The 2020 GMC Sierra full-size pickup truck doesn't look much different than the previous model, but it brings along a number of new feature updates. Specifically, certain options are now more widely available, including some powertrain options. The model year also brings about the truck's latest towing camera and some towing app updates. We'll start with the 3.0-liter diesel inline-six and 10-speed automatic, as both are more broadly available for 2020. The diesel adds the second-lowest Elevation trim level, meaning it's available in every trim except the base Sierra. The diesel is also now an option for the CarbonPro Edition AT4 and Denali, so you aren't limited to the 6.2-liter V8 for those trims. The 10-speed automatic is finally available on the 5.3-liter V8, but it's restricted to four-wheel-drive versions of the SLT, AT4 and Denali trims – lower trims retain the eight-speed automatic. The 10-speed transmission continues to be standard with the 6.2-liter V8 and 3.0-liter diesel. GMC also added new towing-related features for 2020. It has a newly-optional rear-view camera system that can show what's behind the truck's trailer, and it can project that where the trailer is on the main display, effectively making the trailer disappear. This feature was introduced in the Sierra HD. GMC also added a feature to its trailer app that lets you store and share details on your trailer setup so that it's easier for someone else to hook it up. You can even monitor and activate functions on compatible trailers with the app. There are a number of other more minor updates. Sierras can now be optioned with adaptive cruise control. The Elevation trim is available with the Crew Cab configuration. The AT4 CarbonPro Edition gets a few extra black accents compared with the 2019 version. Pricing and availability of the 2020 Sierra haven't been announced yet, though.

GM looks to combat high theft rates on SUVs with added tech

The Cadillac Escalade has been at or near the top of most-stolen and insurance-loss lists for more than seven years, until it dropped to number six earlier this year. In 2011 it was fitted with a host of new security features to address its easy-to-override features and that has brought the number of thefts down, but when eight of the ten most stolen rides are large SUVs from General Motors, no one will argue that something else needs to be done.
Thus, GM has fitted this same theft-deterring tech to the 2015 Suburban, Tahoe and Yukon. The Suburban and Tahoe will get the steering lock that the Escalade and Yukon already get, plus bolted-down third-row seats to deter thefts like this, stronger door lock cylinders and shields, and side-cut keys to inhibit picking.
Additional security measures in a Theft Protection Package can be purchased for $395, consisting of sensors on the greenhouse glass and interior, an incline/tilt sensor and added "key control systems" to make it more difficult for the men in black balaclavas to steal what you bought.