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GM recalling 8.4M cars, 8.2M related to ignition problems

General Motors today announced a truly massive recall covering some 8.4 million vehicles in North America. Most significantly, 8.2 million examples of the affected vehicles are being called back due to "unintended ignition key rotation," though GM spokesperson Alan Adler tells Autoblog that this issue is not like the infamous Chevy Cobalt ignition switch fiasco.
For the sake of perspective, translated to US population, this total recall figure would equal a car for each resident of New Hampshire, Rhode Island, Montana, Delaware, South Dakota, Alaska, North Dakota, the District of Columbia, Vermont and Wyoming. Combined. Here's how it all breaks down:
7,610,862 vehicles in North America being recalled for unintended ignition key rotation. 6,805,679 are in the United States.

2019 GMC Sierra 1500 pickup teased on Twitter

GM's half-ton pickup line will be fully rounded up later this week when the new GMC Sierra 1500 is revealed. Though the unveiling is on March 1, GMC has provided a teaser of the new truck ahead of time on Twitter. It shows only the front fascia, but considering the Sierra's history of simply being a badge-engineered Silverado, it's arguably the most important angle of the truck. The teaser confirms a few things we were expecting based on past spy shots. The headlights look much more conventional than the Silverado's rather small units. The Sierra's grille, unlike the Silverado's, will also rise above the tops of the headlights, providing more of a big-rig appearance. We also finally get to see the GMC badge on the front of the Sierra, and it looks like it's an enormous rendition. As for the rest of the truck, previous spy shots have shown the Sierra will have other subtle styling changes from the Silverado. The wheel wells are shaped differently, and the taillights will be unique to the GMC. The interior of the new Sierra will look almost identical to that of the Silverado, with the exception of a few minor trim details. We also expect the Sierra to use the same engine lineup as the Chevy's, which at this point we know will consist of a 3.0-liter turbocharged diesel inline-six, and naturally aspirated 5.3- and 6.2-liter V8s. Related Video: This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings.

Satisfaction with dealer service rises, Lexus and GMC are tops

During the economic downturn, many car dealerships counteracted their slowing income by focusing on things that would set them apart from competition - things like the quality of customer service they provide. When the economy picked up and more sales and service followed, many also first invested those funds back into the business, improving their dealership facilities and service centers.
It looks like those investments are paying off, as J.D. Power and Associates' latest Customer Service Index Study shows that overall consumer satisfaction with dealer service has increased to 797 (on a 1,000-point scale), up from 787 in 2012 and 29 points higher than the score in 2011. The study also finds that people are more satisfied with the service they get at dealerships compared to independent service providers, despite the much higher average out-of-pocket cost per visit ($118 vs. $44).
Note, however, that this study only looks at how people are treated by a dealer's service department during the first three years of ownership (the survey is based on responses from 91,000 owners and lessees of 2008 to 2012 model year vehicles), so we're talking about the experience had when bringing a car in for repair or maintenance work, most likely under warranty. In fact, maintenance work is increasing in share and accounted for 77 percent of service visits (up from 72 percent in 2012 and 63 percent in 2011). This helps explain why customer satisfaction has also risen, since a properly maintained car is one that's less likely to require a dealer visit for an unexpected repair.