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Ford owns Automotive Loyalty Awards, Audi and Subaru are king of conquests

Customers are a commodity in the automotive industry, and like any other commodity, automakers trade them back and forth. Only nobody wants to give up their customers - just to keep the ones they have and try to attract others.
That's what the Polk Automotive Loyalty Awards are all about. Every year the industry research body names the automakers, brands and models that manage to keep their customers coming back for more - and attract buyers to switch from other makes. Ford usually does pretty well, but this year it rose above even its own track record.
Not only did Dearborn win the Overall Loyalty to Manufacturer award, but also the Overall Loyalty to Make. Ford also took the African American category, and the F-150 was named the top full-size half-ton pickup in customer loyalty. Ford COO Mark Fields (pictured above) accepted the awards and gave the keynote address at the awards ceremony.

Ford Announces Free Brake-Pad Offer If Customers Stop By Dealers

These days, when you buy a new car, it's not unreasonable to expect a certain period of free maintenance to come along as well. Sometimes this is through the life of the warranty, in other cases a little less. But Ford Motor Company is going beyond those deals for at least one part of its cars. As of now, if you buy a set of Motorcraft brake pads for a Ford, Lincoln or Mercury model, you get free replacements for as long as you own the vehicle. The offer is good at Ford or Lincoln dealers and Quick Lane Tire & Auto Centers. "We will replace the pads for as long as you own the vehicle," said Elizabeth Weigandt to Autoblog. She did clarify that the Motorcraft pads are generally for models from the '90s or newer. Also, to take advantage of this program, a person must return to the same dealer each time to get the free parts. Of course, Ford isn't just handing out brake pads to anyone who walks by; there are certain stipulations. First, the components have to be worn down to less than three millimeters to be eligible, and the buyer still has to pay for the labor to install them. If the model is used as a fleet vehicle for commercial purposes like as a taxi or limousine, this offer also doesn't apply; the same thing for racecars. On the plus side, if you recently bought a set of pads from one of the participating locations, you're still in luck. The deal covers parts purchased as of July 1. "This program reflects our commitment to providing customers with an excellent ownership experience regardless of the age of their vehicle," said Frederiek Toney, President of Ford Customer Service, in the company's announcement of the offer. Scroll down to read the all the details.

Ford will build Hackmobile out of Transit Connect Wagon

What you see in the above image is a rendering of the Hackmobile Transit Connect Wagon. What is that? It's a "mobile fabrication and hacking unit" that includes tools for metal- and woodworking, 3D and electronics fabrication, a three-axis CNC machine called "The Fabber," a video projector and screen, an air compressor, an 84x48-inch work surface that folds out like a Murphy bed and oh so much more. When not in use, all of the implements fold neatly into the back of Ford's award-winning van.
But perhaps the more important question is why is that? Because Make Magazine held an Ultimate Maker Vehicle Challenge in conjunction with Ford in which ten teams created were charged with creating "the ultimate Ford Transit Connect Wagon for the do-it-yourself enthusiast." Team Twin Cities Maker won the competition with the Hackmobile, and in addition to winning $10,000, Ford has declared it's actually going to build the thing - which is great, because if they can actually engineer a road-legal Hackmobile Transit Connect Wagon as envisioned, the inevitable A-Team movie reboot might need to think about including it.
Check out the video below for a cheeky walk-through of the Hackmobile, and get all the particulars in the press release below that.