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Autoblog Minute: New car customer satisfaction down according to latest ACSI report

Customers have spoken and automobile satisfaction is down in 2015. Autoblog's Chris McGraw reports on this edition of Autoblog Minute. Show full video transcript text [00:00:00] Customers have spoken and automobile satisfaction is down in 2015. I'm Chris McGraw and this is your Autoblog Minute. The American Customer Satisfaction Index or ACSI released its updated numbers and according to the survey, new car buyer satisfaction is down for the third straight year. According to an ACSI press release, customer satisfaction with new automobiles has fallen 3.7 percent, to 79 on its 100-point scale. The ACSI report is based on over 4,100 customer surveys collected in the second quarter of 2015 Sitting at the top of the industry in customer satisfaction is Toyota's Lexus brand with a score of 84. Which was good enough to dethrone Mercedes-Benz, which fell 3% to a score of 83. Of the Big Three, Ford was the only domestic automaker to maintain overall customer satisfaction with its score of 81. General Motors slipped 3% to 79 and Fiat Chrysler had a 5% drop, registering a score of 75 out the possible 100. What's driving this trend of customer dissatisfaction? ASCI points to the rise in recalls and car prices. Where do you land on customer satisfaction spectrum? Sound off in the comments with your thoughts on the current state of car ownership and brand quality. For Autoblog, I'm Chris McGraw. Autoblog Minute is a short-form video news series reporting on all things automotive. Each segment offers a quick and clear picture of what's happening in the automotive industry from the perspective of Autoblog's expert editorial staff, auto executives, and industry professionals. Chrysler Fiat Ford GM Lexus Mercedes-Benz Car Buying Ownership Autoblog Minute Videos Original Video

Ford spills SEMA all over its Expeditions

If you're going to this year's SEMA Show in Las Vegas, it's going to be tough to miss the Ford booth, simply for its size. The Blue Oval is bringing over a dozen customized examples of the 2015 Mustang and a quintet of modded Transits. The latest announced addition is a trio of upgraded 2015 Expeditions showing different takes on the recently refreshed SUV.
Any vehicle tuned by Dub Magazine needs to ride on massive wheels, and the Expedition (pictured above) that it has for SEMA is no exception. The SUV has 26-inch Dropstars wheels wrapped in Pirelli tires, and, making them look even larger, the suspension is also lowered. The rest of the custom has some mild upgrades like mesh grilles in front, tinted windows, an integrated radar detector and new upholstery inside.
Tijn wants to boost the performance of the 3.5-liter EcoBoost V6 for its take on the Expedition. The company claims to add 40 horsepower to bring total output to a claimed 405 by upgrading the engine with a charge cooler from Vortech Engineering, a custom side exhaust and a custom tune. To match the extra grunt, the SUV also gets bigger brakes, an Air Lift suspension and 24-inch, copper-colored wheels with custom fender flares.

Ford to hack $4k off price of Focus EV amid slow sales

Between slow sales and a hefty price drop for its nearest rival, the Ford Focus Electric may be looking at a pretty substantial price cut. The Detroit News is reporting that Ford will drop the price of the all-electric by about $4,000 to $35,200 to be more competitive with the Nissan Leaf, which received a big price cut for 2013 down to $28,800.
Ford has already admitted to having low expectations for the car's sales and massive rebates were reported earlier in the year, but there is still no official word from Ford on this matter. The company's consumer site still lists the 2014 model's starting price as $39,200. In addition to the Leaf, the Focus Electric will also have to deal with the lower prices of smaller EVs including the Honda Fit EV, Fiat 500e and the Chevrolet Spark EV.