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Autoblog Minute: New car customer satisfaction down according to latest ACSI report

Customers have spoken and automobile satisfaction is down in 2015. Autoblog's Chris McGraw reports on this edition of Autoblog Minute. Show full video transcript text [00:00:00] Customers have spoken and automobile satisfaction is down in 2015. I'm Chris McGraw and this is your Autoblog Minute. The American Customer Satisfaction Index or ACSI released its updated numbers and according to the survey, new car buyer satisfaction is down for the third straight year. According to an ACSI press release, customer satisfaction with new automobiles has fallen 3.7 percent, to 79 on its 100-point scale. The ACSI report is based on over 4,100 customer surveys collected in the second quarter of 2015 Sitting at the top of the industry in customer satisfaction is Toyota's Lexus brand with a score of 84. Which was good enough to dethrone Mercedes-Benz, which fell 3% to a score of 83. Of the Big Three, Ford was the only domestic automaker to maintain overall customer satisfaction with its score of 81. General Motors slipped 3% to 79 and Fiat Chrysler had a 5% drop, registering a score of 75 out the possible 100. What's driving this trend of customer dissatisfaction? ASCI points to the rise in recalls and car prices. Where do you land on customer satisfaction spectrum? Sound off in the comments with your thoughts on the current state of car ownership and brand quality. For Autoblog, I'm Chris McGraw. Autoblog Minute is a short-form video news series reporting on all things automotive. Each segment offers a quick and clear picture of what's happening in the automotive industry from the perspective of Autoblog's expert editorial staff, auto executives, and industry professionals. Chrysler Fiat Ford GM Lexus Mercedes-Benz Car Buying Ownership Autoblog Minute Videos Original Video

White House clears way for NHTSA to mandate vehicle black boxes

At present, over 90 percent of all new vehicles sold in the United States today are equipped with event data recorders, more commonly known as black boxes. If the National Highway Traffic Safety Administration gets its way, that already high figure will swell to a full 100 percent in short order.
Such automotive black boxes have been in existence since the 1990s, and all current Ford, General Motors, Mazda and Toyota vehicles are so equipped. NHTSA has been attempting to make these data recorders mandatory for automakers, and according to The Detroit News, the White House Office of Management Budget has just finished reviewing the proposal, clearing the way. Now NHTSA is expected to draft new legislation to make the boxes a requirement.
One problem with current black boxes is that there's no set of standards for automakers to follow when creating what bits of data are recorded, and for how long or in what format it is stored. In other words, one automaker's box is probably not compatible with its competitors.

Ford Fiesta ST customs get wild at SEMA

The massive 57-car SEMA showcase by Ford ranges from obvious aftermarket-friendly models like the Mustang, to the not so obvious ones, like the Transit Connect and cute-as-an-explosive-button Fiesta ST. Ford plucked several Fiesta STs for SEMA duty, and we were on the show floor today to get a closer look at some of them.
First up is the striking COBB Tuning and Tanner Foust Racing Fiesta ST (above) finished in a black-and-gray digital camouflage, much like that used in the military, and is meant to raise awareness for the Pat Tillman Foundation. COBB also fitted a three-inch exhaust and a cold-air intake. A new shift knob, carbon-fiber hood and a Kicker stereo round out the mix of upgrades.
MRT got its hands on a Fiesta ST and created a car inspired by Forza Motorsport 5 (below, left). Featuring a two-tone paint job and more performance upgrades than you can shake a stick at, this Fiesta ST is one of the cooler compacts at Ford's stand. A high-performance exhaust system, along with a complimentary COBB induction system, allows the ST to breathe better, while an H&R coil over suspension and Steeda brakes help it stop and turn better than stock.