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Autoblog Minute: New car customer satisfaction down according to latest ACSI report

Customers have spoken and automobile satisfaction is down in 2015. Autoblog's Chris McGraw reports on this edition of Autoblog Minute. Show full video transcript text [00:00:00] Customers have spoken and automobile satisfaction is down in 2015. I'm Chris McGraw and this is your Autoblog Minute. The American Customer Satisfaction Index or ACSI released its updated numbers and according to the survey, new car buyer satisfaction is down for the third straight year. According to an ACSI press release, customer satisfaction with new automobiles has fallen 3.7 percent, to 79 on its 100-point scale. The ACSI report is based on over 4,100 customer surveys collected in the second quarter of 2015 Sitting at the top of the industry in customer satisfaction is Toyota's Lexus brand with a score of 84. Which was good enough to dethrone Mercedes-Benz, which fell 3% to a score of 83. Of the Big Three, Ford was the only domestic automaker to maintain overall customer satisfaction with its score of 81. General Motors slipped 3% to 79 and Fiat Chrysler had a 5% drop, registering a score of 75 out the possible 100. What's driving this trend of customer dissatisfaction? ASCI points to the rise in recalls and car prices. Where do you land on customer satisfaction spectrum? Sound off in the comments with your thoughts on the current state of car ownership and brand quality. For Autoblog, I'm Chris McGraw. Autoblog Minute is a short-form video news series reporting on all things automotive. Each segment offers a quick and clear picture of what's happening in the automotive industry from the perspective of Autoblog's expert editorial staff, auto executives, and industry professionals. Chrysler Fiat Ford GM Lexus Mercedes-Benz Car Buying Ownership Autoblog Minute Videos Original Video

Ford partnering with MIT, Stanford on autonomous vehicle research

Ask any car engineer what's the biggest variable in achieving fuel economy targets, and he'll tell you "the driver." If one human can't understand human driving behavior enough to be certain about an innocuous number like miles per gallon, how is an autonomous car supposed to figure out what hundreds of other drivers are going to do in the course of a day? Ford has enlisted the help of Stanford and the Massachusetts Institute of Technology to find out.
Starting with the automated Fusion Hybrid introduced in December, MIT will be developing algorithms that driverless cars can use to "predict actions of other vehicles and pedestrians" and objects within the three-dimensional map provided by its four LIDAR sensors.
The Stanford team will research how to extend the 'vision' of that LIDAR array beyond obstructions while driving, analogous to the way a driver uses the entire width of a lane to see what's ahead of a larger vehicle in front. Ford says it wants to "provide the vehicle with common sense" as part of its Blueprint for Mobility, preparing for an autonomous world from 2025 and beyond.

Ford Focus ST diesel estate in track showdown with Focus ST hatch

Diesel hot hatches are still a concept that's gaining ground. Obviously, there are none for sale in the US, but European buyers have the choice of at least the Volkswagen Golf GTD and Ford Focus ST Diesel. What better way to find out how the new, high-performance oil-burner really stacks up than for Ford to stage a race against the gasoline-fueled Focus ST? On paper, the ST Diesel is at a big performance detriment here. Its 2.0-liter turbocharged four-cylinder makes 182 horsepower and 295 pound-feet of torque compared to 247 hp and 266 lb-ft for the gas version in this race. However while not a factor for this race, the oil-burner does offer better fuel economy and produces less CO2, which makes a difference for European buyers. Ford skews the race results by giving the ST Diesel Estate a two-second head start for this one-lap battle around the Castle Combe Circuit. Also, this is a video from the Blue Oval, which is going to further minimize the appearance of weakness for its vehicles. Still, both STs really get to show off their strengths, and it's worth seeing how the sibling rivalry shakes out at the finish line.