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NHTSA advances investigation of Ford Crown Victoria headlights

The National Highway Traffic Safety Administration is opening a preliminary evaluation into reports of suddenly failing headlights on 517,945 examples of the 2003-2005 Ford Crown Victoria and Mercury Grand Marquis. The government started looking into this problem in April when the North Carolina Consumers Council filed a defect petition with the agency. Now, the inquiry has moved to the next step. According to NHTSA's documentation (as a PDF), it examined its own database and worked with Ford to come up with a total of 3,609 complaints of the front lighting control module suddenly failing. When this happens, drivers lose the low-beam headlights, but the high-beams can be used by holding the stalk. Sometimes turning the switch off and on fixes the issue. Additionally, there are 15 allegations of crashes, and one reported shoulder injury. NHTSA's preliminary evaluations "evaluate the scope, frequency, and consequence of the alleged defect" and don't necessarily lead to a recall. NHTSA looked into this problem once before in 2008 and 2009 and decided that a recall wasn't necessary. Ford also extended the warranty on the front lighting control module for these vehicles. INVESTIGATION Subject : Loss of headlights Date Investigation Opened: AUG 10, 2015 Date Investigation Closed: Open NHTSA Action Number: PE15028 Component(s): EXTERIOR LIGHTING All Products Associated with this Investigation Vehicle Make Model Model Year(s) FORD CROWN VICTORIA 2003-2005 MERCURY GRAND MARQUIS 2003-2005 Details Manufacturer: Ford Motor Company SUMMARY: After receiving a defect petition (DP15002) concerning the loss of headlights and other exterior lighting in model year (MY) 2003-2005 Ford Crown Victoria and Mercury Grand Marquis vehicles, the Office of Defects Investigation (ODI) analyzed Vehicle Owner Questionnaire (VOQ) complaints received from consumers and identified a total of 605 reports (for all submission dates) alleging headlight failure. The complaints indicate failures of both low beam headlights typically while driving, a defect condition that was evaluated under a prior ODI investigation (PE08066). Most consumer VOQs indicate that the headlights failed suddenly and without warning leaving the driver with no forward lighting, however some report the headlights flickered or dimmed prior to turning off. In some cases drivers were able to turn the headlights back on after a period of time while others reported the headlights would not come back on at all.

Autoblog Minute: New car customer satisfaction down according to latest ACSI report

Customers have spoken and automobile satisfaction is down in 2015. Autoblog's Chris McGraw reports on this edition of Autoblog Minute. Show full video transcript text [00:00:00] Customers have spoken and automobile satisfaction is down in 2015. I'm Chris McGraw and this is your Autoblog Minute. The American Customer Satisfaction Index or ACSI released its updated numbers and according to the survey, new car buyer satisfaction is down for the third straight year. According to an ACSI press release, customer satisfaction with new automobiles has fallen 3.7 percent, to 79 on its 100-point scale. The ACSI report is based on over 4,100 customer surveys collected in the second quarter of 2015 Sitting at the top of the industry in customer satisfaction is Toyota's Lexus brand with a score of 84. Which was good enough to dethrone Mercedes-Benz, which fell 3% to a score of 83. Of the Big Three, Ford was the only domestic automaker to maintain overall customer satisfaction with its score of 81. General Motors slipped 3% to 79 and Fiat Chrysler had a 5% drop, registering a score of 75 out the possible 100. What's driving this trend of customer dissatisfaction? ASCI points to the rise in recalls and car prices. Where do you land on customer satisfaction spectrum? Sound off in the comments with your thoughts on the current state of car ownership and brand quality. For Autoblog, I'm Chris McGraw. Autoblog Minute is a short-form video news series reporting on all things automotive. Each segment offers a quick and clear picture of what's happening in the automotive industry from the perspective of Autoblog's expert editorial staff, auto executives, and industry professionals. Chrysler Fiat Ford GM Lexus Mercedes-Benz Car Buying Ownership Autoblog Minute Videos Original Video

Ford Detroit stand map clearest evidence yet of new GT, Mustang GT350R, SVT Raptor

An anonymous tipster has leaked a map of Ford's display stand plans for next week's Detroit Auto Show, and the schematic contains some interesting details that supports the idea of a Ford GT revival, as well as the presence of the rumored Shelby Mustang GT350R and F-150 SVT Raptor. The map, used by workers to help erect the Blue Oval's Cobo Hall display, maps out a show with a performance-heavy influence, with a codenamed vehicle, "Phoenix" sitting front and center, flanked by "Hummingbird 2" and "F-150 SVT Raptor Teaser." Our sources within Ford have confirmed that Phoenix is the long-rumored GT successor (a notion furthered by the presence of a pair of historic GT40s shown near the display entrance), and Hummingbird 2 refers to the GT350R (note also that there's a "Mustang Historic" GT350R on its own dais nearby). We've also learned that while the Raptor is labeled "Teaser," our Ford source assures us this is effectively the production truck. Rumors of a neo Ford GT have been picking up speed for months now, and we've been led to believe that this new car will have motorsports applications firmly on its mind, but it won't follow in the same retro-steeped design footsteps of its 2005-2006 forbearer. While the map does show Focus models on display, including the performance-oriented ST, we note that there isn't a spot seemingly earmarked for the rumored next-generation Focus RS, which has been the subject of the Motown rumormill for some time. Instead, we expect to see Ford's hottest hatch bow at the Geneva Motor Show in March. Even without a Focus RS revival, the Ford stand is shaping up to be a high-performance, high-horsepower showing, and we're excited to see if the Blue Oval can steal the show come Monday. Featured Gallery Ford Detroit Auto Show Stand 2015 Tip: mlewis Auto News Detroit Auto Show Ford Truck Coupe Concept Cars Future Vehicles Off-Road Vehicles Racing Vehicles Performance Supercars ford f-150 svt raptor 2015 Detroit Auto Show ford shelby mustang gt350r