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Autoblog Minute: New car customer satisfaction down according to latest ACSI report

Customers have spoken and automobile satisfaction is down in 2015. Autoblog's Chris McGraw reports on this edition of Autoblog Minute. Show full video transcript text [00:00:00] Customers have spoken and automobile satisfaction is down in 2015. I'm Chris McGraw and this is your Autoblog Minute. The American Customer Satisfaction Index or ACSI released its updated numbers and according to the survey, new car buyer satisfaction is down for the third straight year. According to an ACSI press release, customer satisfaction with new automobiles has fallen 3.7 percent, to 79 on its 100-point scale. The ACSI report is based on over 4,100 customer surveys collected in the second quarter of 2015 Sitting at the top of the industry in customer satisfaction is Toyota's Lexus brand with a score of 84. Which was good enough to dethrone Mercedes-Benz, which fell 3% to a score of 83. Of the Big Three, Ford was the only domestic automaker to maintain overall customer satisfaction with its score of 81. General Motors slipped 3% to 79 and Fiat Chrysler had a 5% drop, registering a score of 75 out the possible 100. What's driving this trend of customer dissatisfaction? ASCI points to the rise in recalls and car prices. Where do you land on customer satisfaction spectrum? Sound off in the comments with your thoughts on the current state of car ownership and brand quality. For Autoblog, I'm Chris McGraw. Autoblog Minute is a short-form video news series reporting on all things automotive. Each segment offers a quick and clear picture of what's happening in the automotive industry from the perspective of Autoblog's expert editorial staff, auto executives, and industry professionals. Chrysler Fiat Ford GM Lexus Mercedes-Benz Car Buying Ownership Autoblog Minute Videos Original Video

NHTSA closes rollaway investigation into 1.56M Ford SUVs

It's taken four years of study, but the National Highway Traffic Safety Administration has finally closed the books on its investigation into rollaway accusations surrounding 1.56-million Ford SUV models.
The probe, which centered on the 2002-2005 Ford Explorer, 2002-2005 Mercury Mountaineer and 2003-2005 Lincoln Aviator, ends without the federal agency calling for a recall. According to The Detroit News, the investigation was closed due to a "low number of complaints" - NHTSA documented 180 such complaints that resulted in 14 crashes and six minor injuries, but the number of incidents have been slowing. The suspected defect rate for the trucks' automatic transmissions was found to be 4.4 per 100,000 units, and the brake-shift interlock mechanism failure rate was judged to be even lower at 3.4 per 100k.

Ford Mustang SVT caught looking fierce on the 'Ring

The next-generation Ford Mustang SVT is one of the most anticipated performance cars of the moment. We've already seen it testing multiple times, but it has always been covered is some very heavy camouflage. However, Ford has just given us our best view yet of the new muscle car. According to our spy photographer, the Mustang was at the Nürburgring for high-speed testing, which meant that the Blue Oval had to remove most of the heavy obfuscation that the SVT has worn previously.
The stylish, more revealing camo makes picking out some of the more interesting details about the SVT rather easy. Starting from the front, there is the big hood scoop to feed cold air to its still mysterious engine. You can also immediately make out the model's new grille and lower front air dam. It has a vertical piece running from the bottom of the hood all the way to the ground. The aggressive styling almost gives the 'Stang the look of two fangs ready to bite down. The hood seam is even taped off here, which shows us its outline.
Around the side, it appears that the front and rear fenders are wider than stock, and the sills are certainly much larger. You can also just make out the SVT's bigger brakes behind its black wheels with a polished lip. Finally, at the rear, things appear mostly stock other than the diffuser that the exhaust outlets nestle into.