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Autoblog Minute: New car customer satisfaction down according to latest ACSI report

Customers have spoken and automobile satisfaction is down in 2015. Autoblog's Chris McGraw reports on this edition of Autoblog Minute. Show full video transcript text [00:00:00] Customers have spoken and automobile satisfaction is down in 2015. I'm Chris McGraw and this is your Autoblog Minute. The American Customer Satisfaction Index or ACSI released its updated numbers and according to the survey, new car buyer satisfaction is down for the third straight year. According to an ACSI press release, customer satisfaction with new automobiles has fallen 3.7 percent, to 79 on its 100-point scale. The ACSI report is based on over 4,100 customer surveys collected in the second quarter of 2015 Sitting at the top of the industry in customer satisfaction is Toyota's Lexus brand with a score of 84. Which was good enough to dethrone Mercedes-Benz, which fell 3% to a score of 83. Of the Big Three, Ford was the only domestic automaker to maintain overall customer satisfaction with its score of 81. General Motors slipped 3% to 79 and Fiat Chrysler had a 5% drop, registering a score of 75 out the possible 100. What's driving this trend of customer dissatisfaction? ASCI points to the rise in recalls and car prices. Where do you land on customer satisfaction spectrum? Sound off in the comments with your thoughts on the current state of car ownership and brand quality. For Autoblog, I'm Chris McGraw. Autoblog Minute is a short-form video news series reporting on all things automotive. Each segment offers a quick and clear picture of what's happening in the automotive industry from the perspective of Autoblog's expert editorial staff, auto executives, and industry professionals. Chrysler Fiat Ford GM Lexus Mercedes-Benz Car Buying Ownership Autoblog Minute Videos Original Video

Ford GT gets sexy shape and EcoBoost power [w/videos]

American automakers make vehicles of all shapes and sizes, but the one thing they almost invariably share in common is their front-engine layout. Niche offerings from the likes of SSC, Saleen and Vector (and the almost anecdotal Pontiac Fiero) aside, the most notable exception has been the Ford GT. And now it's back. Launched on the floor of the 2015 Detroit Auto Show, the new Ford GT picks up where the last one left off the better part of a decade ago – similarly taking its cues from the original, Le Mans-winning GT40, but in a less retro, more modern form. Instead of the atmospheric V8 in the original or the supercharged one in the retro revival, the new GT packs a 3.5-liter twin-turbo V6 nestled in the middle of its wheelbase and driving "more than 600 horsepower" to the rear wheels. Although Ford hasn't revealed the specific output or performance figures, it says the engine – derived from its Daytona Prototype unit and mated to a seven-speed DCT – is its most powerful production EcoBoost ever. Fortunately it's got carbon-ceramic brakes to keep it all in check, packed into 20-inch wheels wearing Michelin Pilot Super Sport Cup 2 rubber. The discs aren't all that's made from carbon on the new Ford GT, though: it's built around a carbon monocoque with structural carbon-fiber body panels, but with aluminum sub-frames front and back. Ford designed the new GT with a narrower canopy than its predecessors, cutting the frontal aerodynamic profile and tapering towards the back. It's also equipped with active aero elements including an active rear wing. Upwards swinging doors ought to make ingress and egress easier to and from the cockpit that's fitted with fixed seats, adjustable pedals and F1-style steering wheel and a fully digital instrument cluster. The new GT is set to enter production next year to celebrate the 50th anniversary of the GT40's famous 1-2-3 finish at the 1966 running of the 24 Hours of Le Mans. By the time it does, we're sure Ford will let us know just how fast America's newest supercar will be.

Leno talks racing with NASCAR racer Joey Logano

Jay Leno has to be under significant pressure knowing the appetite his fans have for a new Jay Leno's Garage video every week. This time, Jay takes a break from his usual format (something he's been doing with some frequency as of late) and goes back to his roots as a talk show host. There's no classic in the garage his episode with an interesting story to tell and a sumptuous exhaust note. Instead, the focus is purely on interviewing 23-year-old NASCAR racer Joey Logano about what it's like to be a racecar driver in his Ford Fusion.
Logano started racing at the tender age of six and has risen up the circle-track ranks to the big show of the NASCAR Sprint Cup. The two of them talk about what it's like to compete in the sport today compared to yesteryear, and Logano shares some racing anecdotes. Of course, they also get into what it's like to be on the racetrack controlling a car with about 850 horsepower, a four-speed manual transmission and brakes without any power boost. Scroll down to watch the video.