2014 Ford Edge Sel on 2040-cars

Auto blog

Autoblog Minute: New car customer satisfaction down according to latest ACSI report

Customers have spoken and automobile satisfaction is down in 2015. Autoblog's Chris McGraw reports on this edition of Autoblog Minute. Show full video transcript text [00:00:00] Customers have spoken and automobile satisfaction is down in 2015. I'm Chris McGraw and this is your Autoblog Minute. The American Customer Satisfaction Index or ACSI released its updated numbers and according to the survey, new car buyer satisfaction is down for the third straight year. According to an ACSI press release, customer satisfaction with new automobiles has fallen 3.7 percent, to 79 on its 100-point scale. The ACSI report is based on over 4,100 customer surveys collected in the second quarter of 2015 Sitting at the top of the industry in customer satisfaction is Toyota's Lexus brand with a score of 84. Which was good enough to dethrone Mercedes-Benz, which fell 3% to a score of 83. Of the Big Three, Ford was the only domestic automaker to maintain overall customer satisfaction with its score of 81. General Motors slipped 3% to 79 and Fiat Chrysler had a 5% drop, registering a score of 75 out the possible 100. What's driving this trend of customer dissatisfaction? ASCI points to the rise in recalls and car prices. Where do you land on customer satisfaction spectrum? Sound off in the comments with your thoughts on the current state of car ownership and brand quality. For Autoblog, I'm Chris McGraw. Autoblog Minute is a short-form video news series reporting on all things automotive. Each segment offers a quick and clear picture of what's happening in the automotive industry from the perspective of Autoblog's expert editorial staff, auto executives, and industry professionals. Chrysler Fiat Ford GM Lexus Mercedes-Benz Car Buying Ownership Autoblog Minute Videos Original Video

2015 Ford Mustang revs it up at Cars & Coffee

Just because the new 2015 Ford Mustang has officially been released, you didn't think that would be the end of the matter - did you? Of course not. There'll still be plenty of rumors, reports and video footage to bring you. Like this, the first non-official footage of the new pony car in the wild.
Shot by YouTube user SotA1080 and dug up by our friends at CarBuzz, this clip shows the new Mustang posing for photos (alongside other Mustangs) and starting up its engine at the most recent gathering of Cars & Coffee in Irvine, CA. And this being the GT model, it's not packing the V6 or the turbo four, but the red-blooded 5.0-liter V8 that tells us and enthusiasts worldwide that the new Mustang has not lost its way. Scroll on down to watch the footage for yourself.

Ford's official Euro aftermarket partner Mountune coming to US

Now that we're getting a steady stream of Ford's European offerings, the aftermarket world is finally starting to catch up as well. UK-based aftermarket tuning company, Mountune has just announced that it will be setting up shop in California to provide high-performance and racing parts for Ford vehicles including the Focus ST and Fiesta ST.
Mountune lays claim to being Ford's "official European tuning partner," and US buyers will soon have access to these parts through Ford dealerships and with a Ford Racing warranty. Speaking of Ford Racing, Mountune also says that it will be working with Ford's in-house team to develop future components for both street and track. There are no specifics as of yet for which products will be offered here, but the company plans to launch a US-specific website later this month with more information.