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Autoblog Minute: New car customer satisfaction down according to latest ACSI report

Customers have spoken and automobile satisfaction is down in 2015. Autoblog's Chris McGraw reports on this edition of Autoblog Minute. Show full video transcript text [00:00:00] Customers have spoken and automobile satisfaction is down in 2015. I'm Chris McGraw and this is your Autoblog Minute. The American Customer Satisfaction Index or ACSI released its updated numbers and according to the survey, new car buyer satisfaction is down for the third straight year. According to an ACSI press release, customer satisfaction with new automobiles has fallen 3.7 percent, to 79 on its 100-point scale. The ACSI report is based on over 4,100 customer surveys collected in the second quarter of 2015 Sitting at the top of the industry in customer satisfaction is Toyota's Lexus brand with a score of 84. Which was good enough to dethrone Mercedes-Benz, which fell 3% to a score of 83. Of the Big Three, Ford was the only domestic automaker to maintain overall customer satisfaction with its score of 81. General Motors slipped 3% to 79 and Fiat Chrysler had a 5% drop, registering a score of 75 out the possible 100. What's driving this trend of customer dissatisfaction? ASCI points to the rise in recalls and car prices. Where do you land on customer satisfaction spectrum? Sound off in the comments with your thoughts on the current state of car ownership and brand quality. For Autoblog, I'm Chris McGraw. Autoblog Minute is a short-form video news series reporting on all things automotive. Each segment offers a quick and clear picture of what's happening in the automotive industry from the perspective of Autoblog's expert editorial staff, auto executives, and industry professionals. Chrysler Fiat Ford GM Lexus Mercedes-Benz Car Buying Ownership Autoblog Minute Videos Original Video

Meet Shelby Mustang GT500 Miller, Iowa's latest hatchet-wielding criminal

Well, we've found the long-lost cousin of yesterday's Bentley-tattooed criminal from Florida. This is Shelby Mustang GT500 Miller. No, seriously. While his name seems just like the sort of thing we'd expect the Sunshine State to produce, he actually hails from Iowa. Despite coming from the Hawkeye State, Miller was arrested for a decidedly Floridian offense – getting in a bar fight and then returning with a hatchet. The only way this story could be more Florida is if meth, a manatee or bath salts were involved. The fight, which was at the Cheap Seats Sports Bar, started off typically enough, with a verbal argument in the parking lot (please, please let his nemesis be named "Chevrolet Camaro Z/28 Smith"). This, naturally, attracted passing police officers. Things were broken up and some friends took Miller to his home, which was apparently just behind the bar. That's when he returned with the hatchet tucked under his shirt. Miller promptly proceeded to take out the implement of destruction in the bar's bathroom and... forget about it entirely. Fortunately, the police hadn't left the area yet. Not surprisingly, Miller was arrested for a parole violation, as well as public intoxication and going armed with intent. Still, cool name, bro. News Source: Iowa City Press CitizenImage Credit: Polk County Sheriff's OfficeTip: Mike Government/Legal Ford crime shelby iowa

Ford's Galhotra succeeds Farley as head of Lincoln

Ford Motor Company is announcing a major personnel shakeup that could have a dramatic effect on the future of the Lincoln division. Kumar Galhotra (pictured above), currently vice president of engineering at Ford for all of its vehicles worldwide, is taking over as the president of the luxury brand on September 1, replacing Jim Farley. The automaker is also hiring a new head of advanced engineering.
Galhotra has a huge job ahead of him as the new boss of Lincoln worldwide, overseeing product development, marketing, sales and service. His task is to turn the luxury division into a world-class brand as quickly as possible, and he reports directly to Ford President and CEO Mark Fields.
"These changes underscore our commitment to build on the success of our One Ford plan by accelerating our pace of progress. They also make clear we are serious about Lincoln as a world-class luxury brand and that product excellence and innovation are what will deliver growth and define our entire company going forward," said Fields in the company's announcement.