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Autoblog Minute: New car customer satisfaction down according to latest ACSI report

Customers have spoken and automobile satisfaction is down in 2015. Autoblog's Chris McGraw reports on this edition of Autoblog Minute. Show full video transcript text [00:00:00] Customers have spoken and automobile satisfaction is down in 2015. I'm Chris McGraw and this is your Autoblog Minute. The American Customer Satisfaction Index or ACSI released its updated numbers and according to the survey, new car buyer satisfaction is down for the third straight year. According to an ACSI press release, customer satisfaction with new automobiles has fallen 3.7 percent, to 79 on its 100-point scale. The ACSI report is based on over 4,100 customer surveys collected in the second quarter of 2015 Sitting at the top of the industry in customer satisfaction is Toyota's Lexus brand with a score of 84. Which was good enough to dethrone Mercedes-Benz, which fell 3% to a score of 83. Of the Big Three, Ford was the only domestic automaker to maintain overall customer satisfaction with its score of 81. General Motors slipped 3% to 79 and Fiat Chrysler had a 5% drop, registering a score of 75 out the possible 100. What's driving this trend of customer dissatisfaction? ASCI points to the rise in recalls and car prices. Where do you land on customer satisfaction spectrum? Sound off in the comments with your thoughts on the current state of car ownership and brand quality. For Autoblog, I'm Chris McGraw. Autoblog Minute is a short-form video news series reporting on all things automotive. Each segment offers a quick and clear picture of what's happening in the automotive industry from the perspective of Autoblog's expert editorial staff, auto executives, and industry professionals. Chrysler Fiat Ford GM Lexus Mercedes-Benz Car Buying Ownership Autoblog Minute Videos Original Video

Motor Trend pits Camaro 1LE vs Mustang with Performance Pack, surprises ensue

With the 2015 Ford Mustang firmly on the scene, the inevitable comparisons with its arch rival, the 2015 Chevrolet Camaro are just starting to trickle out. Over the next several months, you're likely to be inundated by every outlet's muscle car comparison, whether it be the turbocharged Ford against the V6 Chevy, a V8-powered convertible comparo or what we have here, a competition between each vehicle's performance upgrade.
Motor Trend has pitted the Camaro SS 1LE against a Mustang with the GT Performance Pack for a comprehensive series of comparisons on the test stage, street and finally, at Willow Springs with ace Randy Pobst behind the wheel. As per usual, we aren't about to spoil this one for you.
So, hit the play button, have a look and then let us know what you think in Comments.

Ford Transit gets outfitted for prison duty

Between the Taurus-based Police Interceptor, the Explorer-based Police Interceptor Utility and the F-150 and Expedition special service vehicles, Ford has no lack of offerings for law enforcement. And now it has one more in the form of the new Transit PTV.
Based on the fullsize Transit van, the Prisoner Transport Vehicle can move as many as 12 prisoners in three separate compartments between detention facilities. Created in collaboration with Pennsylvania-based Havis Prisoner Transport Solutions and with input from Ford's Police Advisory Board, the Transit PTV takes advantage of the Transit's considerable configuration options that include three roof heights, two wheelbases, three lengths and four body-styles - not to mention engine options that include the flex-fuel 3.7-liter V6, 3.5-liter EcoBoost and 3.2-liter Power Stroke diesel.
"Transit PTV is the latest example of Ford's deep commitment to helping provide law enforcement agencies with capable vehicles. This concept proves Transit is upfit-ready and designed to Built Ford Tough standards," said Jonathan Honeycutt, Ford police marketing manager. "Many Police Advisory Board members have had the chance to drive this vehicle and they are excited about it. This new vehicle is tough, smart and efficient - ideal for the needs of law enforcement agencies."