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Dealer chain accuses FCA of paying dealers to pad sales [UPDATE]

UPDATE: The story has been updated to include a full press release from Fiat Chrysler Automobiles on the Napleton Automotive Group's allegations. A Chicago-based dealership group has filed an explosive lawsuit against Fiat Chrysler Automobiles accusing the company of paying dealers to fake new-vehicle sales, Automotive News reports. Edward Napleton, president of the Napleton Automotive Group, filed the suit on Tuesday. It claims that FCA offered Napleton money to fudge end-of-month sales figures. According to the filing, dealers would report false transactions, only to "back out" at the start of a new month "before the factory warranty on the vehicles could be processed and start to run." According to Automotive News, FCA was aware of the false reports and rewarded dealership managers for hitting sales targets. The lawsuit cites one example at Napleton Arlington Heights Chrysler Jeep Dodge Ram where an FCA business center manager offered Napleton $20,000 "to falsely report the sales of 40 new vehicles." The payment would be disguised "as a co-op advertising credit to the dealer's account." Such a move would prevent a sales audit, AN reports. Napleton rejected the deal, telling FCA it was illegal. He later learned a similar arrangement was made with a competing dealer to falsify the sale of 85 vehicles. They were given "tens of thousands of dollars as an illicit reward for their complicity in the scheme." FCA has vehemently denied the accusation in a statement obtained by Automotive News. "While the lawsuit has not yet been served on FCA US, the company believes that the claim is without merit and was filed by internal counsel to the dealer group as FCA US has concurrently been discussing with the dealer group the need to meet its obligations under some of its dealer agreements," the statement said. "The company is confident in the integrity of its business processes and dealer arrangements and intends to defend this action vigorously." There are additional allegations, as well, claiming FCA "strong-armed its dealers to achieve sales numbers" and accusing the company of maintaining a "pattern of conduct towards its dealers [that] has been one of coercion and threats of termination having nothing to do with the actual performance of its dealers." FCA is riding a wave of 69 consecutive months of year-over-year sales gains. More on this one as it becomes available. FCA Strongly Rejects Allegations by Two U.S.

2016 Fiat 500X configurator is live, $20,000* to start

Fresh off an entertaining commercial during the 2015 Super Bowl, Fiat has unleashed the configurator for its all-new 500X CUV. And like its brother, the Jeep Renegade, the 500X starts cheap, but can get expensive in a hurry. Prices for the base 500X start at an even $20,000, not counting a $900 destination charge. That'll get you the front-drive-only, base-level Pop trim, with a 1.4-liter, turbocharged four-cylinder, six-speed manual transmission, 16-inch steelies with wheel covers, a four-speaker stereo and unlike its Jeep-branded sibling, standard air conditioning. Next up is the $22,300 Easy, and its standard nine-speed automatic transmission and 2.4-liter four-cylinder. 17-inch wheels come standard, as does a 5.0-inch touchscreen infotainment system with six-speaker stereo and Bluetooth connectivity, a Dynamic Selector Traction Control system, cruise control and remote start. For those that want to butch up the 500X's cutesy interior, the $23,100 Trekking trim adds a more aggressive front fascia with integrated fog lights and brawny 17-inch wheels. In the cabin, "premium" cloth seats replace the standard thrones. The luxurious Lounge trim starts at $24,850 and adds a 6.5-inch touchscreen with navigation, standard heated and powered cloth seats, optional leather seats, a heated steering wheel, an auto-dimming rear-view mirror, a 3.5-inch color display in the instrument cluster, a rear-view camera and four different interior color options. At the very tip-top of the range, we have the Trekking Plus, starting at a lofty $28,100. Adding basically everything from the Lounge trim with the aesthetics of the Trekking, if you really want the best 500X available, this is your CUV. This was the priciest model we could configure, hitting $33,500 with all-wheel drive, the $2,600 Trekking Plus Collection 2 (forward collision warning, auto high beams, lane departure warning and a dual-pane sunroof) and the stylish, $1,000 Giallo Tristrato paint. The prices listed above are for front-wheel drive only – adding all-wheel drive bumps up the 500X's price by $1,900. Beyond that, there are a plethora of option packages available on everything from the Easy to the Trekking Plus, meaning you'll be able to drive your out-the-door price beyond even what's listed here. These packages, like on the Renegade, will add everything from luxury features, like a heated steering wheel/seats and a panoramic sunroof, to safety items, like blind-spot monitoring and a rear-view camera.

How Fiat explains its disastrous J.D. Power quality scores

Back in the '60s and '70s, Fiat didn't exactly have an enviable reputation for quality. Of course, lack of quality and a tarnished brand reputation eventually saw the Italian automaker flee the market, only to return with the 500 and the larger 500L in the last few years. However, if J.D. Power's Initial Quality Survey for 2014 is to be believed, modern Fiat products haven't improved quite as much as we might have hoped. Fiat thinks that there is a very simple explanation for its poor performance on the annual list, though.
J.D. Power's IQS looks at flaws among autos in the first 90 days that customers own their new vehicles. In 2014, Fiat wasn't only dead last, it was at the back of the pack by a significant margin. The company's cars tallied 206 problems per 100 vehicles (PP100) compared to a national average of 116 PP100. Even Jeep, the survey's second-to-last finisher, had 146 PP100. Fiat's performance was pitiful.
However, it can all be explained, at least according to US Fiat boss, Jason Stoicevich, who spoke with Ward's Auto. He qualifies the results by stating that the survey came at a particularly bad time for the brand. It produced very few 2014 500 models to allow extra time to introduce the updated 2015 version. That meant that about 91 percent of its vehicles surveyed were examples of the 500L, "which is a new car where there are always quirks to work through," said Stoicevich to Ward's. With only one model providing data, it skewed the results. Of course, that's all well and good, but it suggests that the larger 500L is even more problematic than the overall brand's 206 problems per 100 vehicles.