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Autoblog Minute: New car customer satisfaction down according to latest ACSI report

Customers have spoken and automobile satisfaction is down in 2015. Autoblog's Chris McGraw reports on this edition of Autoblog Minute. Show full video transcript text [00:00:00] Customers have spoken and automobile satisfaction is down in 2015. I'm Chris McGraw and this is your Autoblog Minute. The American Customer Satisfaction Index or ACSI released its updated numbers and according to the survey, new car buyer satisfaction is down for the third straight year. According to an ACSI press release, customer satisfaction with new automobiles has fallen 3.7 percent, to 79 on its 100-point scale. The ACSI report is based on over 4,100 customer surveys collected in the second quarter of 2015 Sitting at the top of the industry in customer satisfaction is Toyota's Lexus brand with a score of 84. Which was good enough to dethrone Mercedes-Benz, which fell 3% to a score of 83. Of the Big Three, Ford was the only domestic automaker to maintain overall customer satisfaction with its score of 81. General Motors slipped 3% to 79 and Fiat Chrysler had a 5% drop, registering a score of 75 out the possible 100. What's driving this trend of customer dissatisfaction? ASCI points to the rise in recalls and car prices. Where do you land on customer satisfaction spectrum? Sound off in the comments with your thoughts on the current state of car ownership and brand quality. For Autoblog, I'm Chris McGraw. Autoblog Minute is a short-form video news series reporting on all things automotive. Each segment offers a quick and clear picture of what's happening in the automotive industry from the perspective of Autoblog's expert editorial staff, auto executives, and industry professionals. Chrysler Fiat Ford GM Lexus Mercedes-Benz Car Buying Ownership Autoblog Minute Videos Original Video

Fiat to replace Punto with five-door 500

While American drivers may know Fiat principally (if not exclusively) for the 500, overseas the Italian marque offers a much broader range of products. But the Cinquecento has developed into a vastly more successful product than the rest of its lineup, so the Italian automaker has been rapidly replacing its slow-selling models by expanding the 500 family.
The original 500 hatchback has since been joined by the 500C convertible and larger 500L - not to mention the 500L Living seven-seater, 500e electric hatchback and numerous Abarth models. And soon, the Sedici is expected to be replaced by a new 500X. But that's not the end of it.
A new report from Auto Express indicates that Fiat is preparing to replace the slow-selling and rapidly aging Punto with a new five-door version of the 500. The model could adapt the current Punto's platform rather than stretching the 500's, but would carry the same retro styling as the rest of the Cinquecento range, slotting in between the three-door hatch and the larger 500L. Of course, the Punto was never offered Stateside, but as part of the 500 family, it figures to stand a better chance.

We wish the Fiat Toro compact pickup would come to America

Ready for another round of wailing and gnashing of teeth? Then let the Brazilian-market Fiat Toro pickup commence the lamentations about our domestic lack of compact pickup trucks. Previewed by the FCC4 concept showed at last year's Sao Paolo Motor Show, and then this mule, the little double-cab is rumored to be based on the Small Wide 4x4 corporate architecture that supports the Jeep Renegade. At 193.5 inches long, the Toro is 26 inches longer than the Renegade, 20 inches shorter than the Chevrolet Colorado extended cab, and ten inches shorter than the 2011 Ford Ranger. The Toro is offered in three trims - Urban, Adrenaline, and Country - and two drive options. The Urban comes in a front-wheel drive configuration, and gets a 1.8-liter E-Torq Flex four-cylinder with 138 horsepower mated to a six-speed automatic. Adrenaline is also 4x2 only, but buyers will get a 2.0-liter Multijet turbodiesel with 170 hp tied to that six-speed auto or a six-speed manual. The top Country trim is the only one with 4x4 and it gets all the powertrain options: the 1.8-liter with the six-speed auto, or the 2.0-liter diesel with either a six-speed manual, six-speed auto, or nine-speed automatic. The manual can be specced with 4x2 or 4x4, the nine-speed only comes in 4x4. The turbodiesel has up to 280 pound-feet of torque in other Fiat applications. Fiat Brazil says it can carry five in "the comfort of a luxury car." That might be a bit much, but it is tow-rated for 2,200 pounds and can be optioned with appealingly useful and decorative features like xenon headlights, LED DRLs, fog lights, bright underbody protection, Uconnect with a five-inch touchscreen, light and rain sensors, and a sunroof. The smaller Fiat Strada, a compact Brazilian-market pickup we drove in 2013 that 74 percent of you said Fiat should bring here, managed an easy 50 miles per gallon with a 1.3-liter turbodiesel with 94 hp and 148 lb-ft. The Toro wouldn't be that sippy with fuel, but we have a feeling it'd be more than pleasing to those still hankering for a genuinely small truck with some comfort features and a decent tow rating. We also have to wonder if such a machine, perhaps with the powertrain options of the Jeep Renegade, might help with Fiat's lagging US sales figures. Related Video: