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2023 J.D. Power APEAL Study shows new-car customer satisfaction scores slip

J.D. Power survey results have been slightly up but mostly down for automakers this year, literally. In February, the 2023 Vehicle Dependability Study showed an overall decline compared the 2022 a month before the Customer Service Index Study did the same. The trend reversed in June with a better overall score on the 2023 U.S. Electric Vehicle Consideration Study than in 2022, then declined again the same month on with a lower overall score on the 2023 Initial Quality Study. The declines continue with the 2023 J.D. Power U.S. Automotive Performance, Execution and Layout (APEAL) Study, overall satisfaction among the 84,555 respondents down two points overall compared to 2022, to 845 out of 1,000 points. Because last year's score dropped compared to 2021, this year marks the first consecutive decline in the study's 28-year history. The study tries to "[measure] owners' emotional attachment and level of excitement with new vehicle" after 90 days of ownership by asking new owners to rate 37 attributes in 10 areas around the vehicle, such as the feeling they get when they hit the accelerator. Satisfaction with nine of the attributes is down this year versus last, fuel economy the only segment to show better results with 15 points more satisfaction. Styling and infotainment are big drags on satisfaction. Responses to new car exterior looks tallied 888 points, down from 894 last year, the largest drop in this year's study. On the digital side, less than half of those surveyed this year said they prefer using a manufacturer's built-in infotainment. From 70% of respondents in 2020 preferring to use a manufacturer's in-house software to play audio instead of Android Auto or Apple CarPlay, that's 56% in 2023. Going all-in on Google appears to have the best effect. J.D. Power said that vehicles with both Google's Android Automotive Operating System (AAOS) and Google Automotive Services (GAS) "score higher in the infotainment category than those with no AAOS whatsoever. AAOS without GAS receives the lowest scores for infotainment of the three categories."  Frank Hanley, senior director of auto benchmarking at J.D. Power, said, "Despite the technology and design innovations that manufacturers put into new vehicles, owners are lukewarm about them. While innovations like charging pads, vehicle apps and advanced audio features should enhance an owner’s experience, this is not the case when problems are experienced.

John Schneider's General Lee Dodge Charger up for auction

Over 150 years after it was first adopted, the Confederate flag is disappearing from license plates, state-legislature flagpoles, and even toy cars across the American South. While some are ready to bury those Stars and Bars forever as a symbol of racism and slavery, others will miss them as an emblem of freedom. Regardless of where you stand, the emergence of this particular vehicle on the auction block couldn't have come at a more poignant time. It's a 1969 Dodge Charger, and as you can see it's been done up just like the General Lee from The Dukes of Hazzard. While it may not be one of the cars used in the original television series, it's not without its provenance. The vehicle is the last of four that were customized by John Schneider, the actor who – long after the rebel flag ceases to fly – will forever be remembered for his portrayal of Bo Duke on that timeless television show. It's painted orange, emblazoned with the number 01 on the doors, the words "Bo's General Lee" above each window, and that controversial flag on the roof. It also features signatures and messages inscribed by Schneider, as well as by Sonny Shroyer (who played Deputy Enos Strate on the show), and by sportscaster and former pro basketball player Jalen Rose who once owned the car. It appeared alongside Schneider in commercials and films, and in the pages of the Mopar Collector's Guide. Now it's set to be sold off to the highest bidder this weekend by Invaluable Auctions and Julien's Auctions, where it's expected to fetch between $200,000 and $300,000 – assuming the latest controversies don't hinder its chances.

Chrysler readying 20 Moparized vehicles for SEMA

The Las Vegas Convention Center has plenty of space for aftermarket companies and automakers to show off their wares, and it looks like Chrysler is taking advantage of the spacious floor plan. At next month's SEMA Show, Chrysler will have a full 20 cars from its six brands decked out with Mopar gear.
As a hint of what is to come, Chrysler released a handful of teaser sketches showing glimpses of modified Jeep Cherokee, Ram 1500, Fiat 500L and Chrysler 300 concept vehicles. The automaker will also use the venue to show off a new line of Jeep Performance Parts offered by the all-new Mopar Off-Road Division. In addition to the images, Chrysler also issued a brief press release - posted below - breaking down some of the "industry-first features" that Mopar has offered in recent years.