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2023 J.D. Power APEAL Study shows new-car customer satisfaction scores slip

J.D. Power survey results have been slightly up but mostly down for automakers this year, literally. In February, the 2023 Vehicle Dependability Study showed an overall decline compared the 2022 a month before the Customer Service Index Study did the same. The trend reversed in June with a better overall score on the 2023 U.S. Electric Vehicle Consideration Study than in 2022, then declined again the same month on with a lower overall score on the 2023 Initial Quality Study. The declines continue with the 2023 J.D. Power U.S. Automotive Performance, Execution and Layout (APEAL) Study, overall satisfaction among the 84,555 respondents down two points overall compared to 2022, to 845 out of 1,000 points. Because last year's score dropped compared to 2021, this year marks the first consecutive decline in the study's 28-year history. The study tries to "[measure] owners' emotional attachment and level of excitement with new vehicle" after 90 days of ownership by asking new owners to rate 37 attributes in 10 areas around the vehicle, such as the feeling they get when they hit the accelerator. Satisfaction with nine of the attributes is down this year versus last, fuel economy the only segment to show better results with 15 points more satisfaction. Styling and infotainment are big drags on satisfaction. Responses to new car exterior looks tallied 888 points, down from 894 last year, the largest drop in this year's study. On the digital side, less than half of those surveyed this year said they prefer using a manufacturer's built-in infotainment. From 70% of respondents in 2020 preferring to use a manufacturer's in-house software to play audio instead of Android Auto or Apple CarPlay, that's 56% in 2023. Going all-in on Google appears to have the best effect. J.D. Power said that vehicles with both Google's Android Automotive Operating System (AAOS) and Google Automotive Services (GAS) "score higher in the infotainment category than those with no AAOS whatsoever. AAOS without GAS receives the lowest scores for infotainment of the three categories."  Frank Hanley, senior director of auto benchmarking at J.D. Power, said, "Despite the technology and design innovations that manufacturers put into new vehicles, owners are lukewarm about them. While innovations like charging pads, vehicle apps and advanced audio features should enhance an owner’s experience, this is not the case when problems are experienced.

Germany threatens to ban FCA vehicles over diesel emissions dispute

Germany is threatening to ban sales of FCA products over diesel emissions. According to the newspaper Bild Am Sonntag, Germany's Federal Motor Transport Authority found evidence of a so-called defeat device that shuts down certain emissions controls after running for 22 minutes. A standard diesel emissions test in the European Union reportedly takes 20 minutes to complete. FCA denies the allegations. "We believe all our vehicles respect EU emissions standards and we believe Italian regulators are the competent authority to evaluate this," the company said in a statement. The latter part of that statement drew ire from German authorities, especially after FCA declined to meet with German transport minister Alexander Dobrindt to discuss the issue. Graziano Delrio, the Italian Minister of Infrastructure and Transport, vowed to work with German authorities on behalf of FCA. According to EU law, FCA is required to homologate its vehicles in Italy because that's where its regional operations are based. When will the diesel-scented soap opera end? We wish we knew, but our Magic 8 Ball is covered in soot. Related Video: News Source: Financial TimesImage Credit: Giuseppe Aresu/Bloomberg via Getty Government/Legal Green Chrysler Dodge Fiat Jeep RAM Emissions Diesel Vehicles FCA

Jay Leno's Dodge Challenger raises $585k for USO in Scottsdale

Of all the metal moved in Scottsdale, AZ, this holiday weekend, the one you see here was hardly the most expensive. But it's noteworthy for another reason: despite being a relatively humble, second-hand 2008 Dodge Challenger SRT8, raised an impressive $565,625. That's because, first of all, it belonged to Jay Leno, and secondly because the proceeds were going to the USO. Leno donated the modern muscle car from his collection to benefit our men and women in uniform, and was on hand to present the car on stage at the Gooding & Company auction, along with USO president J.D. Crouch II and former Army chief of staff General George W. Casey, Jr. After frenzied and patriotic bidding, the gavel ultimately dropped at $360,000, accompanied by over $200,000 in additional contributions, bringing the total amount donated to the USO to over half a million. Commendable though it was, of course the Challenger didn't garner the highest bids at the auction. A 1959 Ferrari 250 GT LWB California Spider sold for $7.7 million and a 1968 Ferrari 330 GTS fetched $2.4 million. A rare 1962 Ferrari 400 Superamerica Series I Coupe Aerodinamico sold for over $4,070,000 – which, according to Sports Car Market, is the most ever paid at auction for a 400 Superamerica. And a 1966 Porsche 906 Carrera 6 also sold for a record $1.98 million. Featured Gallery Gooding Scottsdale 2015 News Source: Gooding & CompanyImage Credit: Jensen Sutta, Mike Maez/Gooding Celebrities Dodge Ferrari Porsche Auctions Classics dodge challenger srt8 gooding ferrari 400 superamerica