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2023 J.D. Power APEAL Study shows new-car customer satisfaction scores slip

J.D. Power survey results have been slightly up but mostly down for automakers this year, literally. In February, the 2023 Vehicle Dependability Study showed an overall decline compared the 2022 a month before the Customer Service Index Study did the same. The trend reversed in June with a better overall score on the 2023 U.S. Electric Vehicle Consideration Study than in 2022, then declined again the same month on with a lower overall score on the 2023 Initial Quality Study. The declines continue with the 2023 J.D. Power U.S. Automotive Performance, Execution and Layout (APEAL) Study, overall satisfaction among the 84,555 respondents down two points overall compared to 2022, to 845 out of 1,000 points. Because last year's score dropped compared to 2021, this year marks the first consecutive decline in the study's 28-year history. The study tries to "[measure] owners' emotional attachment and level of excitement with new vehicle" after 90 days of ownership by asking new owners to rate 37 attributes in 10 areas around the vehicle, such as the feeling they get when they hit the accelerator. Satisfaction with nine of the attributes is down this year versus last, fuel economy the only segment to show better results with 15 points more satisfaction. Styling and infotainment are big drags on satisfaction. Responses to new car exterior looks tallied 888 points, down from 894 last year, the largest drop in this year's study. On the digital side, less than half of those surveyed this year said they prefer using a manufacturer's built-in infotainment. From 70% of respondents in 2020 preferring to use a manufacturer's in-house software to play audio instead of Android Auto or Apple CarPlay, that's 56% in 2023. Going all-in on Google appears to have the best effect. J.D. Power said that vehicles with both Google's Android Automotive Operating System (AAOS) and Google Automotive Services (GAS) "score higher in the infotainment category than those with no AAOS whatsoever. AAOS without GAS receives the lowest scores for infotainment of the three categories."  Frank Hanley, senior director of auto benchmarking at J.D. Power, said, "Despite the technology and design innovations that manufacturers put into new vehicles, owners are lukewarm about them. While innovations like charging pads, vehicle apps and advanced audio features should enhance an owner’s experience, this is not the case when problems are experienced.

Fiat/PSA's dominance in small vans hangs up EU's merger approval

BRUSSELS — EU antitrust regulators are concerned about Fiat Chrysler and Peugeot / PSA's combined high market share in small vans and may require concessions to clear their $50 billion merger, people familiar with the matter said. The companies, which are seeking to create the world's fourth biggest carmaker, were told of the European Commission's concerns last week. If Fiat and PSA fail to dispel the European Commission's doubts in the next two days and subsequently decline to offer concessions by Wednesday, the deadline for doing so, the deal would face a four-month-long investigation. The EU competition enforcer, which has set a June 17 deadline for its preliminary review, declined to comment. Fiat was not immediately available for comment while PSA had no immediate comment. Hiving off overlapping businesses, usually a regulatory demand to ensure more competition, could prove tricky for the carmakers because of the technicalities. Fiat and PSA are looking to merge to help offset slowing demand and shoulder the cost of making cleaner vehicles to meet tougher emissions regulations. The deal puts under one roof the Italian carmaker's brands such as Fiat, Jeep, Dodge, Ram, Maserati and the French company's Peugeot, Opel and DS. Related Video: Government/Legal Chrysler Dodge Fiat Jeep Maserati RAM Citroen Opel Peugeot

A look at the Dodge Demon's drag settings, modes, and go-fast tech

In the same video that gave us a peek at the 2018 Dodge Challenger SRT Demon's performance stats, there's a serious dump of info on the tech and tools that will likely help this muscle coupe slaughter drag strips. Dodge has outlined a few of them for us and we're using the power of inference to figure out the rest. Here's what we've gathered. A lot of these hints come from the Demon's version of Performance Pages, the infotainment screens that show what SRT models are doing and let the driver change the powertrain and chassis setup. There are a lot of Demon-only features, including line lock, a quick cooldown mode for the supercharged engine, and data recording. And of course there are pages to show a digital time slip with acceleration and braking figures, a g-load plot, and lots of gauges to track temps and levels. The engine output is shown in the video on a special Dyno page. It tracks horsepower and torque over time on the upper graph, and engine rpm and shift points on the lower graph. And we think it's still hiding something. This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings. Any good drag car has a line lock, allowing the driver to lock the front brakes and leave the rears free to do a nice tire-warming (or tire-shredding, depending on length) burnout. Ford has it on the Mustang, Chevy puts it on the ZL1, and now Dodge is adding it to the Demon. It should help get the giant Nitto tires up to temp for a drag run. And once the tires are warm, there's launch control, just like on the SRT Hellcat, with selectable rpm to dial things in for the conditions. The Demon also has a shift light in the cluster, and the driver can set a shift point individually for each gear. After each drag run, you can activate Quick Cooldown, which Dodge says uses the first production application of After-Run Chiller – it runs the cooling fan and intercooler coolant pump with the engine off until the coolant reaches its target temp. It's shown in one of the slides above. The checklist on the left side of that page suggests it requires a set of conditions be met to work: engine off, hood open, and sufficient battery level. This further reinforces our theory that the supercharger is going to make big boost, beyond the Hellcat's 11.6 psi. And while you're waiting for the supercharger to cool off for another run, you can review the performance data the car records.