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2023 J.D. Power APEAL Study shows new-car customer satisfaction scores slip

J.D. Power survey results have been slightly up but mostly down for automakers this year, literally. In February, the 2023 Vehicle Dependability Study showed an overall decline compared the 2022 a month before the Customer Service Index Study did the same. The trend reversed in June with a better overall score on the 2023 U.S. Electric Vehicle Consideration Study than in 2022, then declined again the same month on with a lower overall score on the 2023 Initial Quality Study. The declines continue with the 2023 J.D. Power U.S. Automotive Performance, Execution and Layout (APEAL) Study, overall satisfaction among the 84,555 respondents down two points overall compared to 2022, to 845 out of 1,000 points. Because last year's score dropped compared to 2021, this year marks the first consecutive decline in the study's 28-year history. The study tries to "[measure] owners' emotional attachment and level of excitement with new vehicle" after 90 days of ownership by asking new owners to rate 37 attributes in 10 areas around the vehicle, such as the feeling they get when they hit the accelerator. Satisfaction with nine of the attributes is down this year versus last, fuel economy the only segment to show better results with 15 points more satisfaction. Styling and infotainment are big drags on satisfaction. Responses to new car exterior looks tallied 888 points, down from 894 last year, the largest drop in this year's study. On the digital side, less than half of those surveyed this year said they prefer using a manufacturer's built-in infotainment. From 70% of respondents in 2020 preferring to use a manufacturer's in-house software to play audio instead of Android Auto or Apple CarPlay, that's 56% in 2023. Going all-in on Google appears to have the best effect. J.D. Power said that vehicles with both Google's Android Automotive Operating System (AAOS) and Google Automotive Services (GAS) "score higher in the infotainment category than those with no AAOS whatsoever. AAOS without GAS receives the lowest scores for infotainment of the three categories."  Frank Hanley, senior director of auto benchmarking at J.D. Power, said, "Despite the technology and design innovations that manufacturers put into new vehicles, owners are lukewarm about them. While innovations like charging pads, vehicle apps and advanced audio features should enhance an owner’s experience, this is not the case when problems are experienced.

Aficionauto drives Vin Diesel's fast and furious 1970 Dodge Charger

The Aficionauto host Christopher Rutkowski has a real passion for original and replica cars from movies and television, whether they are from James Bond, Jurassic Park, or incredibly obscure Japanese shows. However, he might have outdone himself this time because he hopped into one of the biggest automotive stars of contemporary cinema. This 1970 Dodge Charger appeared in Fast & Furious and came back in Fast Five, where Paul Walker actually drove it. The menacing, black muscle car will make its return to the franchise in the seventh film, too.
The Fast and Furious Charger is a real beast no matter how you look at it. The interior is nothing more than two seats and a roll cage, and as the video shows, this thing vibrates constantly like a coiled mass of muscle ready to strike. The camera can barely stay in place most of the time. Also, Dom's Dodge is more than happy to do a smoky burnout and leave the driver partially deaf afterward from its wonderful, ear-splitting engine roar.
The Aficionauto also interviews the man who controls the keys to this beast. Bob Hartwig was once an F-15 pilot, but he also loved Hollywood vehicles. Now, he's a partner at Picture Car Warehouse, a company with about 850 cars that supplies vehicles to film studios. This Charger definitely seems to be Hartwig's favorite in the collection, as it should be.

The Dodge Demon sheds some weight in pursuit of speed

The Dodge Demon teaser train isn't stopping until it hits New York City. In case you need a reminder, the upcoming Demon is the more pedestrian Hellcat's stripped-down and hopped-up sibling that promises to be built for the sole purpose of traveling a quarter-mile mile quicker than any of its rivals. The weekly video rollout on www.ifyouknowyouknow.com continues with the latest sneak peak, "Reduction." While there were early rumors that the Demon may pack an all-wheel-drive system and in turn gain enough grip to rotate the Earth underneath it, Dodge and SRT look to be going down a simpler route. The press release reveals the Demon is 200 pounds lighter than the standard Hellcat. It's unclear where all that weight is coming from, but at nearly 4,500 pounds, the Challenger Hellcat could stand to go on a bit of a diet. The video hints at adjustments to the wheels, steering, suspension, and brakes, as well as some modifications to the car's interior. Don't be surprised if the Demon is a bare bones stripper model with no back seat, no A/C, and no radio. Who needs music when you have 2.4-liter supercharger and a 6.2-liter Hemi V8 making sweet love under the hood? Related Video: Image Credit: FCA Design/Style Marketing/Advertising New York Auto Show Dodge Coupe Future Vehicles Special and Limited Editions Performance dodge demon dodge hellcat