1970 Dodge Challenger on 2040-cars

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2023 J.D. Power APEAL Study shows new-car customer satisfaction scores slip

J.D. Power survey results have been slightly up but mostly down for automakers this year, literally. In February, the 2023 Vehicle Dependability Study showed an overall decline compared the 2022 a month before the Customer Service Index Study did the same. The trend reversed in June with a better overall score on the 2023 U.S. Electric Vehicle Consideration Study than in 2022, then declined again the same month on with a lower overall score on the 2023 Initial Quality Study. The declines continue with the 2023 J.D. Power U.S. Automotive Performance, Execution and Layout (APEAL) Study, overall satisfaction among the 84,555 respondents down two points overall compared to 2022, to 845 out of 1,000 points. Because last year's score dropped compared to 2021, this year marks the first consecutive decline in the study's 28-year history. The study tries to "[measure] owners' emotional attachment and level of excitement with new vehicle" after 90 days of ownership by asking new owners to rate 37 attributes in 10 areas around the vehicle, such as the feeling they get when they hit the accelerator. Satisfaction with nine of the attributes is down this year versus last, fuel economy the only segment to show better results with 15 points more satisfaction. Styling and infotainment are big drags on satisfaction. Responses to new car exterior looks tallied 888 points, down from 894 last year, the largest drop in this year's study. On the digital side, less than half of those surveyed this year said they prefer using a manufacturer's built-in infotainment. From 70% of respondents in 2020 preferring to use a manufacturer's in-house software to play audio instead of Android Auto or Apple CarPlay, that's 56% in 2023. Going all-in on Google appears to have the best effect. J.D. Power said that vehicles with both Google's Android Automotive Operating System (AAOS) and Google Automotive Services (GAS) "score higher in the infotainment category than those with no AAOS whatsoever. AAOS without GAS receives the lowest scores for infotainment of the three categories."  Frank Hanley, senior director of auto benchmarking at J.D. Power, said, "Despite the technology and design innovations that manufacturers put into new vehicles, owners are lukewarm about them. While innovations like charging pads, vehicle apps and advanced audio features should enhance an owner’s experience, this is not the case when problems are experienced.

2015 Dodge Charger priced from $27,995, Hellcat from $63,995*

Ladies and gentlemen, let's get the most salient bit of information out of the way right off the bat: $63,995*. That's the amount of money Dodge dealers will be asking for (at the very least, naturally) for a 2015 Charger Hellcat (*plus $995 for destination on all pricing figures). That rather reasonable sum will bring home its buyer a 6.2-liter Hemi V8 engine boasting a supercharger to post such gaudy figures as 707 horsepower and 650 pound-feet of torque, leading to a top speed of 204 miles per hour to go along with an NHRA-certified quarter-mile time of 11.0 seconds.
With that out of the way, the rest of the 2015 Dodge Charger pricing information breaks down as follows: $27,995 will deliver a sedan with a 292-horsepower 3.6-liter Pentastar V6 engine, mated to an eight-speed automatic transmission. Moving up one step of the ladder nets the buyer an SXT model with the same engine, but a nicer chunk of technology and optional equipment for a $2,000 premium. All-wheel drive adds another $3,000. Hemi V8-powered R/T models now boast an eight-speed transmission bolted to the same well-loved 370-horsepower engine as before, for a base price of $32,995.
The SRT 392 model that had hitherto been the top-performing Charger brings with it an asking price of $47,385 while bargain hunters can equip a Charger R/T Scat Pack machine with that same 485-horsepower 6.4-liter Hemi, albeit with somewhat less posh interior bits and pieces, the removal of the 392's adjustable suspension and hi-po wheel and tire package for $39,995.

Dodge Viper to out-Hell the Hellcat with supercharged V10?

The Viper wouldn't be the Viper if it wasn't the most powerful model under the Chrysler umbrella. But with the arrival of the Hellcat engine in the Dodge Charger and Challenger, the Viper has fallen behind in the bragging rights department: where the new supercharged V8 produces 707 horsepower and 650 pound-feet of torque, the naturally aspirated V10 offers "only" 640 hp and 600 lb-ft - gargantuan output figures by almost any other standard, but crucially behind on the SRT power scale. Conner Avenue is going to have to do something about that.
Although the Hellcat's engine reportedly won't fit under the Viper's hood, SRT is now rumored to have another trick up its sleeve: supercharge the existing V10. According to the Pentastar performance enthusiasts at allpar.com, Chrysler has already taken delivery of the first such prototype engines so that it can begin the process of fitting it into an upgraded Viper.
The spooled ten-pot is tipped to produce around 800 hp and 650 lb-ft of torque. More than that and the Viper's drivetrain, chassis and bodywork would have to be substantially reworked. Though beefier transmissions are available, fitting them would reportedly set off a domino-game of changes required to handle the added torque. Which may be something Chrysler would be prepared to do for the next-generation model, but in the meantime, 800 hp could prove enough to put the Viper back atop the Mopar performance ladder where it belongs, and give it an edge against the new Corvette Z06 to rekindle sales.