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2023 J.D. Power APEAL Study shows new-car customer satisfaction scores slip

J.D. Power survey results have been slightly up but mostly down for automakers this year, literally. In February, the 2023 Vehicle Dependability Study showed an overall decline compared the 2022 a month before the Customer Service Index Study did the same. The trend reversed in June with a better overall score on the 2023 U.S. Electric Vehicle Consideration Study than in 2022, then declined again the same month on with a lower overall score on the 2023 Initial Quality Study. The declines continue with the 2023 J.D. Power U.S. Automotive Performance, Execution and Layout (APEAL) Study, overall satisfaction among the 84,555 respondents down two points overall compared to 2022, to 845 out of 1,000 points. Because last year's score dropped compared to 2021, this year marks the first consecutive decline in the study's 28-year history. The study tries to "[measure] owners' emotional attachment and level of excitement with new vehicle" after 90 days of ownership by asking new owners to rate 37 attributes in 10 areas around the vehicle, such as the feeling they get when they hit the accelerator. Satisfaction with nine of the attributes is down this year versus last, fuel economy the only segment to show better results with 15 points more satisfaction. Styling and infotainment are big drags on satisfaction. Responses to new car exterior looks tallied 888 points, down from 894 last year, the largest drop in this year's study. On the digital side, less than half of those surveyed this year said they prefer using a manufacturer's built-in infotainment. From 70% of respondents in 2020 preferring to use a manufacturer's in-house software to play audio instead of Android Auto or Apple CarPlay, that's 56% in 2023. Going all-in on Google appears to have the best effect. J.D. Power said that vehicles with both Google's Android Automotive Operating System (AAOS) and Google Automotive Services (GAS) "score higher in the infotainment category than those with no AAOS whatsoever. AAOS without GAS receives the lowest scores for infotainment of the three categories."  Frank Hanley, senior director of auto benchmarking at J.D. Power, said, "Despite the technology and design innovations that manufacturers put into new vehicles, owners are lukewarm about them. While innovations like charging pads, vehicle apps and advanced audio features should enhance an owner’s experience, this is not the case when problems are experienced.

Old vs. New: 2014 SRT Viper takes on upgraded 16-year-old Dodge Viper

It's easy to play the "Would you rather have a New X or an Old Y with a bunch of upgrades?" game more often than we care to admit, but the crew at Car and Driver have taken bench racing to the next level with their latest video. In it, the magazine pits a brand-new 2014 SRT Viper against a highly modified 1997 Dodge Viper GTS. There are 16 years between the time this particular GTS rolled off the production line and when the new car bowed, but that doesn't mean the old snake's owners have been sitting on their hands.
Thanks to a spate of modifications, the GTS offers up a better power to weight ratio than the new machine, but is that enough to overcome the technological leap forward represented by the 2014 Viper? We won't spoil it for you. You'll just have to check out the full clip below for yourself.

Here are the cars Fast 8 characters will drive in Iceland

The eighth installment of the Fast & Furious franchise will feature some characteristic wheel-to-wheel adventuring, this time on Icelandic ice. As revealed by the F&F production team, here are some of the vehicles that will be seen in the film. What else could Dominic Toretto drive than a Dodge? The previous film showed a Charger fitted for off-road driving, and this time the classic shape has been formed into an ice racer. The muscle car is still recognizable, but the altered wheelbase and fender flares make this something quite different. And as the bullet holes testify, the matte black machine is definitely going to see some action. Letty drives a Local Motors Rally Fighter, which might be the best fit for the ice scenes. The off-road coupe has been modified with a brush bar and some serious roof-mounted lights. Roman will be seen behind the wheel of an orange Lamborghini Murcielago, easily standing out in the frozen wastes. To top it off, there are some tank-like machines: There's a tracked Ripsaw for Tej Parker and an "Ice Ram" for Hobbs, who is played by Dwayne "The Rock" Johnson. Both of these look like mean machines, and on the screen they'll probably prove to be the admission ticket's worth. Related Video: Featured Gallery Fast 8 Ice Cars Image Credit: Fast & Furious Facebook page Celebrities TV/Movies Dodge Lamborghini Off-Road Vehicles Special and Limited Editions Supercars local motors fast 8 ripsaw