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Autoblog Minute: New car customer satisfaction down according to latest ACSI report

Customers have spoken and automobile satisfaction is down in 2015. Autoblog's Chris McGraw reports on this edition of Autoblog Minute. Show full video transcript text [00:00:00] Customers have spoken and automobile satisfaction is down in 2015. I'm Chris McGraw and this is your Autoblog Minute. The American Customer Satisfaction Index or ACSI released its updated numbers and according to the survey, new car buyer satisfaction is down for the third straight year. According to an ACSI press release, customer satisfaction with new automobiles has fallen 3.7 percent, to 79 on its 100-point scale. The ACSI report is based on over 4,100 customer surveys collected in the second quarter of 2015 Sitting at the top of the industry in customer satisfaction is Toyota's Lexus brand with a score of 84. Which was good enough to dethrone Mercedes-Benz, which fell 3% to a score of 83. Of the Big Three, Ford was the only domestic automaker to maintain overall customer satisfaction with its score of 81. General Motors slipped 3% to 79 and Fiat Chrysler had a 5% drop, registering a score of 75 out the possible 100. What's driving this trend of customer dissatisfaction? ASCI points to the rise in recalls and car prices. Where do you land on customer satisfaction spectrum? Sound off in the comments with your thoughts on the current state of car ownership and brand quality. For Autoblog, I'm Chris McGraw. Autoblog Minute is a short-form video news series reporting on all things automotive. Each segment offers a quick and clear picture of what's happening in the automotive industry from the perspective of Autoblog's expert editorial staff, auto executives, and industry professionals. Chrysler Fiat Ford GM Lexus Mercedes-Benz Car Buying Ownership Autoblog Minute Videos Original Video

Autoblog Minute: FCA unveils 4x4 all-weather drive cell

It's winter time any time at the FCA Tech Center as FCA unveils an all-weather 4x4 drive cell. Autoblog's Mylencia Gillenwaters and Eddie Sabatini report on this edition of Autoblog Minute. Show full video transcript text [00:00:00] It's winter time any time at the Chrysler Technical Center as FCA unveils a new all-weather 4x4 test site. I'm Mylencia Gillenwaters and this is your Autoblog Minute. FCA calls it their first 4x4 in drive dyno cell, with rain and snow testing capabilities. We sent Autoblog's Eddie Sabatini to Auburn Hills for a closer look at the $2.5-million investment: [00:00:30] [EDDIE SABATINI INTERVIEW] This 4x4 dyno adds to the FCA's already impressive 5.4-million square-foot research and development center. The Tech Center features some 14,000 employees, an aerodynamic test facility, and [00:01:00] hundreds of test sites that run 24/7. Truly making it an auto engineer's dream. For Autoblog, I'm Mylencia Gillenwaters. Autoblog Minute is a short-form video news series reporting on all things automotive. Each segment offers a quick and clear picture of what's happening in the automotive industry from the perspective of Autoblog's expert editorial staff, auto executives, and industry professionals. Chrysler Technology Autoblog Minute Videos Original Video engineering 4x4 research and development

The Aficianauto sets his lens on Black Beauty

In the short time we've known about the works of The Aficionauto, we've become fans of the video series highlighting some of the most famous and iconic movie/television cars ever. While past episodes featured cars from 1980s movies and tv shows, the latest video shows off the 1965 Chrysler Imperial affectionately known as Black Beauty We saw the Imperial for the first time at the 2009 Comic-Con; the car actually used in the 2011 action comedy The Green Hornet.
Of the 30 cars made for the movie, host Chris Rutkowski says that Sony only preserved two, and if you're a collector of movie cars, this one is currently being sold for $165,000. Scroll down to watch as Rutkowski takes Black Beauty for a spin through Beverly Hills, CA with its assortment of exposed weapons including the hood-mounted machine guns, numerous missiles and flame thrower.