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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

Ghostbusters trailer stars Ecto1 and a quartet of actresses

"Um... you didn't disclose that the vehicle was going to be a hearse," says funnywoman Melissa McCarthy in the brand-spankin'-new trailer for the upcoming Ghostbusters reboot. Traditionalist fans may be similarly angered by the vehicle's basis, since the original Ecto1 was an ambulance, not a vehicle for the dead. Leslie Jones' response to McCarthy wasn't meant to answer those critics, but it does a good job of it anyway: "It's a Cadillac!" Naturally, there's a lot more to look at in the new trailer than just the Ecto1. There are, obviously, ghosts. Lots of 'em, in fact. There's also an opening piano sequence that's pretty darn great, but we ought to warn you that if you watch the video up above, you're going to be humming the theme from Ghostbusters for the rest of the day. We're sorry, but it simply cannot be avoided. You've been warned. Related Video:

Cadillac's Euro reboot may have implications for US models, sales

Firmly on the comeback trail in the US, Cadillac is still trying to get out of the starting blocks in Europe. At the Geneva Motor Show in March, Cadillac' senior execs revealed plans to grow the brand's presence in a luxury market dominated by the big three German marques, Audi, BMW and Mercedes-Benz.
GM President Dan Ammann says he sees "enormous" potential for Cadillac globally.
Over the past 20 years, the General Motors premium nameplate has tried and failed multiple times to break into the European market. This time around, Cadillac recognizes that progress will be modest at best, and depends on specific changes to models, some of which may impact the brand's US lineup. Planned new sales tactics in Europe may also impact the way Cadillac does business on this side of the pond.