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Mystery shoppers love Infiniti, hate Tesla

Infiniti, followed by Lexus tied with Mercedes-Benz took the top two spots for best sales experience according to mystery shoppers from the latest Pied Piper Prospect Satisfaction Index, while EV manufacturer Tesla recorded the lowest overall score. Not surprisingly, premium brands dominated the top ranks. Including the three already mentioned, luxury brands occupied seven of the top ten spots and included Audi, BMW, Porsche, and the only American brand to crack the upper echelon, Cadillac. Toyota, Volkswagen, and Nissan rounded out the first ten positions. The news for domestic automakers isn't good. Aside from Caddy, the only other star-spangled automaker to score above the industry average is Chrysler. The rest of FCA, most of GM, and all of Ford fell below the line. But Pied Piper's mystery shoppers handed Tesla the biggest walloping – the company is ten full points below the next lowest brand, Volvo, and its score of 86 is 17 below the average of 103. It's baffling, considering the company's touted direct-sales model. "Tesla leaves me scratching my head," Fred O'Hagan, Pied Piper's president and CEO, told Wards Auto. "They own all of their stores, so you would think each one would be doing the same thing. But they're not. Tesla is consistent in its inconsistencies." O'Hagan added that there's a "huge variation" in Tesla's store-to-store effectiveness, and that in some cases, shoppers found showroom workers that acted more like "museum curators," Wards Auto reports. It might be popular to call Tesla the Apple of the car world, but based on Pied Piper's work, the brand has a long way to go to emulate the uniform shopping experience of an Apple Store. The news might be bad for Tesla, but even for the brands that scored below average, there's cause for celebration. Only Tesla and Mini lost points in this year's rankings, and only Mercedes and Lincoln held steady. Every other brand, including Infiniti, which topped the index for the first time, gained at least one point. The biggest improvements belong to Porsche, Land Rover, and Mitsubishi, which all jumped five points. Pied Piper's annual Prospect Satisfaction Index uses mystery shoppers – over 6,100 this year – from across the country to assess dealers and generate rankings from over 50 individual factors. News Source: Pied Piper via WardsAuto Green Audi BMW Cadillac Chrysler Infiniti Lexus Mercedes-Benz Nissan Tesla Toyota Car Buying Car Dealers study

President Trump might get to start his administration in a new Cadillac limo [UPDATE]

(UPDATE: Jalopnik is reporting an unidentified source claimed the new limo would not be featured in today's inauguration ceremony. The source did say however that the limo would join the presidential fleet later this year.) A rumor is going around that President-Elect Donald Trump will have a brand new set of wheels the day he takes office. The Cadillac Presidential Limousine, nicknamed "The Beast," was last refreshed in 2009 and led President Barack Obama's second inauguration-day parade. Cadillac could not confirm any timeline for the new presidential limo, nor could it confirm any specifics about the car nicknamed Beast 2.0. That's as expected, because details on the presidential limo are closely guarded and considered matters of national security. The outgoing original "Beast" limo marked a switch to a custom-built vehicle based on a General Motors truck frame. Previous limos were based on the actual cars they looked like. As we've seen in spy shots, The Beast 2.0 limo looks more like an Escalade SUV or CT6 sedan but is reported to be roughly the same size and shape as the old Beast, which is built on a Chevrolet Kodiak/GMC TopKick medium-duty truck chassis. AutoWeek is reporting that the new limo is set to debut for Trump's inauguration, however those reports could not be confirmed for the reasons mentioned above. The new Presidential car is expected to accommodate seven passengers in conference-style seating in the back like the current version. The Beast isn't meant for road trips, as it is mostly used to ferry the President to and from Air Force One when traveling, or on short trips around Washington D.C. That's good, considering the current limo only gets 3.7 miles per gallon. Along with multiple screens for video conferencing, The next Beast will also definitely include advanced armoring and weaponry. For security reasons, it's impossible to know the extent of those systems, but any vehicle transporting the most powerful man in the world around has to be tough. The entire process of designing and building the Presidential limo is top secret, as the Secret Service figures the less everyone knows about the Presidential Limo, the better. The new Beast, we can safely assume, is likely the safest vehicle in the world. The Secret Service began taking bids on building a replacement in 2014 because integrating all of the required armor is technically challenging.

Cadillac Escalade driven by Tony Soprano for sale

If you're a fan of The Sopranos imagining a trip to the Bada Bing, then check out this white 2003 Cadillac Escalade ESV for sale by RR Auction. James Gandolfini drove this luxury SUV in the role of Tony Soprano for the last three seasons of the mafia-themed series. Gandolfini also signed the interior to give you something to show off to your buddies. If you've ever watched the show, you've almost certainly seen this white SUV before. According to the auction listing, the series featured two Escalades, and this one was used for exterior shots. The Caddy even starred in an action scene in season 5 when Tony chased after Phil Leotardo. Gandolfini's signature appears inside twice: once with "Thanks for the truck, James Gandolfini" and again with just his name. The auction also includes a letter of authenticity that's signed by the actor, and a second document asserts the SUV's use in the series. Apparently, Gandolfini had a habit of signing messages in his vehicles from the show – at one point he wrote a threatening "Be nice to my car" message in a red Chevrolet Suburban from earlier episodes. The auction for Tony's Escalade runs from November 12-19, which still leaves plenty of time for a meeting of the families to decide to buy it. Bidding starts at $5,000, and according to The Drive, the consignor estimates a final price between $30,000 and $50,000. This sale should at least come to a more definitive end than The Sopranos did. Related Video: