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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

GM puts e-commerce shopping in car dashboards

DETROIT — General Motors on Tuesday said it will equip newer cars with in-dash e-commerce technology, betting it can profit as drivers order food, find fuel or reserve hotel rooms by tapping icons on the dashboard screen, instead of using smartphones while driving. GM's Marketplace technology, developed with IBM, will be uploaded automatically to about 1.9 million model-year 2017 and later vehicles starting immediately, with about 4 million vehicles across the Chevrolet, Buick, GMC and Cadillac brands equipped with the capability in the United States by the end of 2018, GM said. GM will get an undisclosed amount of revenue from merchants featured on its in-dash Marketplace, Santiago Chamorro, GM vice president for global connected customer experience, said during a briefing for reporters. Customers will not be charged for using the service or the data transmitted to and from the car while making transactions, he said. "This platform is financed by the merchants," Chamorro said. GM will get paid for placing a merchant's application on its screens, and "there's some level of revenue sharing" based on each transaction, he said. It is too soon to say how much revenue GM could realize from the Marketplace system, he said. The GM Marketplace will compete for customer clicks and revenue with hand-held smartphones, which offer a far richer array of applications than the GM system will at the outset. Amazon.com is partnering with other automakers, including Ford, to offer in-car e-commerce capability through Amazon's Alexa personal assistant system. For example, GM will launch Marketplace with just Shell and Exxon Mobil icons in the fuel category. The only restaurant available for in-car table reservations at launch is the chain TGI Fridays, GM said. In addition, there will be apps for parking, and ordering ahead at coffee shops and restaurants such as Starbucks, Dunkin' Donuts and Applebee's. "We will be adding more vendors," with some coming in the first quarter of 2018, Chamorro said. In addition, he said GM plans to expand integration into its vehicles of music, news and other information services. GM also hopes to use its in-car Marketplace connections to expand purchases of products and services, such as additional access to in-car wifi, from its own replacement parts business and dealer network. Customers can "expect to see more service promotions coming through the platform," Chamorro said. Reporting by Joe WhiteRelated Video:

President Trump's new limo spotted testing at high speed

What you're looking at is no ordinary limo. Look past the swirly camouflage and you'll see what appears to be a Cadillac, but don't let those looks fool you. This is the new Beast, otherwise known as Cadillac One, and codenamed by the Secret Service as Stagecoach. This is the car that will shuttle President Trump to and fro. It's hard to get a sense of scale from these images, but this car is huge. It's very likely built atop a heavy-duty truck platform, which is necessary due to the thick armor-like bodywork that's hermetically sealed to keep POTUS safe and sound. It's hard to tell for certain, but it appears this Beastie is riding on Goodyear Regional RHS II tires, which would otherwise be used on trucks and buses. Translation: this thing is heavy. The Beast is ostensibly badged as a Cadillac, and it wears the latest version of Caddy's corporate grille, badge, and upright headlamps at the front. From the rear, there's a hint of Rolls-Royce Phantom, with rear glass that tapers elegantly into the deck lid. In between is a massive slab-sided passenger compartment that's rumored to seat as many as seven passengers. These shots were snapped at GM's Milford Proving Grounds. It seems The Beast is undergoing some high-speed tests, though high-speed here is relative. Those Goodyears are only rated for 70 miles per hour or so, and we doubt the big 8.1-liter gasoline-fueled V8 engine is geared to push the President much faster than that, anyway. Related Video: