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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

Cadillac highlights craftsmanship in latest Escalade teaser videos

Cadillac, in case you haven't heard, is unveiling the new Escalade on October 7, completing the redesign of General Motors' large SUV range. The event is proceeding with the regular degree of "teasers" and "leaked images" that is typical of the automotive world, nowadays.
As the new Escalade's reveal date grows closer, Cadillac is trumping up interest for the new SUV, debuting five short teaser videos on its YouTube channel. While not showing much about the Escalade itself, the spots reveal plenty about its materials. Real wood and hand-stitched leather are highlighted, while we get another glimpse of the Escalade's vertically oriented headlights. Take a look below for all five spots.

Next-gen Cadillac CTS-Vs caught in parking lot

A pair of camouflaged Cadillac CTS prototypes were spotted, and thankfully photographed, outside a grocery store in Southern California. From the image above - there are plenty more if you click over to TotalCarScore.com - it appears these could be testers for the 2014 CTS-V, but that is just speculation. We've seen the obvious "V" motif in the grille before, and there's what could be another "V" in the design of the side mirrors.
The hood on the car in the background appears to include two bulges, but the single shot that affords a tiny peek under the hood shows reveals only the airbox. Plenty of rumors, and the sight of an engine cover inscribed with the words "Twin Turbo," have caused people to wonder if a twin-turbo V6 will live under the production car's hood instead of the V8 currently there. In back, instead of the round tailpipes found outboard on all the CTS sedans, there's a pair of integrated tips in a parallelogram shape. A new shifter with contrasting stitching was spied in the cabin.
If predictions hold up it will arrive later this year. When it does, expect the body underneath all that camo to be softer on the eye compared to the current car - less science and more art. For now, hit the link to see more spy shots of what's coming.