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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

The new presidential limo is almost ready and way bigger than a Suburban

If you're familiar with the current presidential limo, which is nicknamed The Beast, you know it's based on a medium-duty truck platform. This new one, shown in aerial spy photos, appears to be just as huge. The vehicles flanking it in these shots are Chevrolet Suburbans, basically the largest passenger vehicle you can buy. And while the limo looks car-shaped, it's very tall and much longer than the three-row SUV. You might say it's yuge. Like its predecessor, The Beast 2.0 is being developed in secret because all of its various systems and defenses are matters of national security. We are fairly confident that it has lots of armor protection, glass that's about five inches thick, and special systems to clean the air in the event of a biological warfare attack. The current Beast is also said to carry a pint or two of the President's blood type just in case something does happen. When the President is being transported in a motorcade, he is at his most vulnerable, so Cadillac One and the vehicles that surround it have to be prepared for almost anything. In fact, two identical presidential limos travel together to make it harder for would-be attackers to do bad stuff. The Suburban escort it's getting here at the GM proving grounds is appropriate, since most of the vehicles used by the Secret Service to accompany the President's motorcade are big GM SUVs. By the looks of this camouflaged prototype, GM is nearing completion of testing the new Presidential car. The styling is a mix of CT6 sedan and Escalade, with a little XTS thrown in, and it looks a lot more sleek by comparison than the current blocky Beast. When it's ready, President Donald Trump will be the first to ride in it on official business and the current beasts will probably be retired and end up in a museum. Related Video: Featured Gallery Cadillac One Presidential Limo Spy Photos View 13 Photos Image Credit: Chris Doane Automotive Government/Legal Spy Photos Cadillac Luxury Sedan the beast cadillac one

Cadillac: The standard of what?

Cadillac's tagline "Standard of the World" goes back to 1908 when it won the Dewar Trophy. While you might think that the moniker and the trophy have something to do with a feat of racing and daring-do against a cadre of British, French, and German marques, it's nothing of the sort. Rather, Cadillac achieved the trophy because of interchangeable parts. The parts they were producing back then were so well-made that Henry Leland, who established Cadillac, was able to disassemble three Model Ks, mix up the parts, and then put together three functioning cars. This amazed the Brits who handed him the trophy, and the "Standard of the World" was born. During the past several months, Cadillac has been producing news releases that would seem as though the company is the Standard of the World: "Cadillac Global Sales Rise 44.2 percent in January ... 18 percent in February ... 22.1 percent in March. . .40.9 percent in April ... 33.8 percent in May ... 7.2 percent in June." Like the Dewar Trophy being about manufacturing not performance, things are not necessarily what they seem. That is, Cadillac's growth is predicated on performance in China, not in the US. Through June, its China sales are 80,357 vehicles for the first five months of 2017, versus 72,073 in the US. The China number is a 75.4-percent year-over-year increase while the US number is a 1.6-percent decrease. For the entire globe, Cadillac has sold 164,174 vehicles. Of them, 65,250 were the XT5. That was followed by the ATS, at 34,277 units. In the US, the XT5 is doing reasonably well, as it has moved 29,798 units during the first six months. The ATS, conversely, is doing not particularly well, as it is down 26.2 percent with sales at just 7,209 for the year so far. To put that into some sort of context, know that Cadillac has sold 7,370 copies of the generally derided XTS, which is down 24.7 percent. The CTS is down 36 percent at 5,059 units, and the only other car in the lineup (we'll pretend that the ELR doesn't exist anymore and it shortly won't), the CT6 sedan, is up 172.7 percent – but they have sold only 5,397 CT6s. While Caddy talks a good game about competing with the likes of the BMW 5 Series and the Mercedes E-Class, know that those two sedans have been sold 17,036 and 20,783 times this year in the US respectively. So what is Cadillac chief Johan de Nysschen to do? According to Reuters, it is to cull the lineup.