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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

Cadillac won't replace XTS after 2019

Cadillac wouldn't be Cadillac without a large sedan, but the definition of just which model fits that bill changed last week. Before the New York Auto Show, that role fell to the XTS. After the New York Auto Show, though, the focus shifted to the CT6. So what's to become of the XTS now that the CT6 has emerged? According to the latest intel, it'll live out the rest of its lifecycle until around 2019, but then drive off to its own funeral like so many limousines and hearses that were built off its platform. This was learned based on comments made by Cadillac chief Johan de Nysschen at the closed-door unveiling of the CT6 in Manhattan: "Ultimately, a car like XTS when it reaches the end of its lifecycle, will not be replaced." That'll be bad news for the livery business that – in the post-Town Car era – has come to rely on the XTS as the basis for its stretch jobs. "We will not have a car that will lend itself to these kind of modifications and we will probably withdraw from those markets," de Nysschen told GM Inside News. That's not all the new Cadillac boss had to say, though: he also indicated that the replacements for the ATS and CTS will be positioned differently from the current models: "As we move into the future refining our sedan portfolio, there will be no direct successor to the CTS. There will be no direct successor to the ATS. There is no point to renaming those cars because in the future those cars will disappear." Based on Johan's comments and those we've heard until now, we'd expect the replacement for the ATS to move down a size to take on the likes of the Audi A3 and Mercedes CLA, and the CTS' successor to move down half a size class as well to give the new CT6 a bit more breathing room, and possibly an even larger flagship sedan to be positioned above them all. Related Video:

2019 Lincoln Nautilus vs 2018 Cadillac XT5: How they compare on paper

There will no doubt be endless ads touting the "first-ever" 2019 Lincoln Nautilus, which is accurate, but it's really just a mid-cycle update of an existing midsize luxury SUV attached to a greatly welcomed name change. Frankly, Lincoln could've called it the Diamond Jubilee Bill Blass and it would've been an improvement. Whatever. The MKX is dead. Long live the Nautilus. Now, speaking of SUVs with silly alphanumeric names, the 2018 Cadillac XT5 lines up remarkably well with the 2018 MKX. Besides hailing from American luxury brands, they have virtually identical exterior dimensions and similar standard engines as well. Cross-shopping seems assured. But what does the change to the 2019 Nautilus mean for how it compares to the XT5? Cosmetic changes might tweak exterior dimensions by a tenth of an inch here or there, but the interior should remain the same. The Nautilus gets a new engine, though, so check out our spreadsheet below to see if America's (and Canada's) luxury SUVs still stack up. Conclusions The switch to a turbocharged four-cylinder base engine means the XT5 and MKX/Nautilus are no longer on equal terms under the hood. While the Cadillac now has a considerable power advantage, the Lincoln Nautilus could save you hundreds every year based on its likely fuel economy (the 2.0-liter turbo engine, albeit with a different transmission, is in the mechanically similar Ford Edge). Besides the new engine for 2019, the Nautilus also gains an eight-speed automatic and an automatic stop start system. Both of those elements are already included on the XT5. It was announced that the 2019 Nautilus will start at $41,335, which compares to the base MKX at $39,960 and the 2018 Cadillac XT5 at $41,590. In other words, the Lincoln is still less expensive, but just barely. Standard feature content is also comparable, especially as the Nautilus gains standard Apple CarPlay and Android Auto, which are already standard on the XT5. So really, no matter what they're called, the Cadillac and Lincoln should continue to be neck-and-neck competitors. 2019 Lincoln Nautilus Photos View 20 Photos 2018 Cadillac XT5 Photos View 28 Photos 2018 Lincoln MKX Photos View 57 Photos Related Video: Cadillac Lincoln Car Buying Crossover SUV Luxury Comparison consumer cadillac xt5 lincoln nautilus