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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

Why Buick's future lies in China

Back in the last half of 2008 and into 2009, when General Motors was looking at too much capacity for too few customers, when it was running out of money and needing to go to the governments of the US and Canada and to the UAW for financial support, its management team was pretty much instructed by the feds to focus resources on what would create the best likelihood for a return on the investments and guarantees that it was getting. Things needed to be cut, and not just the corporate air fleet. This led to the elimination of Saturn, Hummer and Pontiac and the sale of Saab to Spyker. What remained of GM's North American brand portfolio was Chevrolet, Buick, Cadillac, and GMC. (Oldsmobile had been shuttered in 2004.) There were a variety of opinions regarding which brands GM should keep/lose during the midst of the Great Recession. Some thought GMC should be axed, but then it was pointed out that GMC essentially produced high-content Chevys, which resulted in fantastic transaction costs. Lots of money in the back of those pickups. Others thought Buick should be eliminated. The rationale was: Chevy was the mass-market brand, Cadillac was the luxury brand, and GMC helped leverage the company's investment in trucks. (Yes, even back then the F-Series was winning the pickup sales race, so it was always a matter of adding Silverado and Sierra sales to show that GM was solidly in the game.) So what was Buick? Better than Chevy but not as good as a Cadillac? Somehow that doesn't seem to be a particularly aspirational position to hold. But Buick's identity didn't need to be worked out in 2008-09 because there was a single compelling reason to keep it: China. According to official GM history, Pu Yi, the last emperor of China, Dr. Sun Yat-sen, the first provisional president of China, and Zhou Enlai, a Chinese premier, "Either owned, drove or were driven in Buick automobiles." What's more: "According to statistics from the Shanghai government, in 1930 one out of every six cars on the city's roads was a Buick." Which is to say that Buick got to China early and has a major presence in that market. When the Regal Sportback and Regal TourX were being unveiled at the GM Design Dome the first week of April, Duncan Aldred, vice president of Global Buick, gave a briefing of Buick's place on the automotive landscape.

2018 Buick Enclave spied looking slim in Death Valley

The nine-year-old Buick Enclave is well past its prime, but this set of spy photos reveals that GM won't put the vehicle out of its misery, but will give the vehicle a large update instead. Our photographers managed to catch Buick testing a heavily-camouflaged 2018 Enclave testing below sea level near Death Valley. Buick was testing the prototype in Nevada earlier this year, but slapped a trailer onto the back of the SUV. Thanks to the camouflage that covers the badging, headlights, taillights, and hood, there's no way to confirm if the prototype is really a Buick or something from Chevrolet. But the circular outline on the grille has us leaning towards it being a Buick. Five LED running lights shine through the heavy camouflage, while Buick's iconic waterfall grille is prominently uncovered. The Enclave, which came out in 2008, shares the same platform as the GMC Acadia and Chevrolet Traverse. With the new Acadia slimming down and ditching the old Lambda platform in favor of the Chi platform, the Enclave will surely follow suit. The Enclave, though, is expected to get a stretched version of the Chi platform with three rows. While the entire body is concealed, the prototype's side profile looks to be slimmer than the current Enclave. With the addition of the new, lighter platform, the Enclave is expected to get GM's new 3.6-liter V6 with a nine-speed automatic transmission added later down the road. The new Enclave is expected to make its debut early next year as a 2018 model, which will be followed by the reveal of the Traverse shortly after. Related Video: Featured Gallery 2018 Buick Enclave Spy Shots View 13 Photos Image Credit: Spied Bilde Spy Photos Buick GM Crossover SUV Luxury