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J.D. Power study sees new car dependability problems increase for first time since 1998

For the first time since 1998, J.D. Power and Associates says its data shows that the average number of problems per 100 cars has increased. The finding is the result of the firm's much-touted annual Vehicle Dependability Study, which charts incidents of problems in new vehicle purchases over three years from 41,000 respondents.
Looking at first-owner cars from the 2011 model year, the study found an average of 133 problems per 100 cars (PP100, for short), up 6 percent from 126 PP100 in last year's study, which covered 2010 model-year vehicles. Disturbingly, the bulk of the increase is being attributed to engine and transmission problems, with a 6 PP100 boost.
Interestingly, JDP notes that "the decline in quality is particularly acute for vehicles with four-cylinder engines, where problem levels increase by nearly 10 PP100." Its findings also noticed that large diesel engines also tended to be more problematic than most five- and six-cylinder engines.

2024 Buick Envista revealed as a good-looking, quite-affordable crossover 'coupe'

Buick has a new entry-point for the brand, the 2024 Envista. The new model shares much with its mechanical twin, the Chevy Trax, including a very low base price of less than $24,000. But as you can see, it skips the traditional crossover shape for a more coupe-like roofline. Unsurprisingly, the Envista gets the Wildcat EV design language with a big, frowning grille and scowling LED lights. In profile, it looks longer and lower than the Encore GX, but not just because of the roofline. It's less bulky around the wheel arches, and the ends aren't so blunt and bulbous. Three trims are available for the Envista, and they have some design distinctions. The base trim is the Preferred, and then there are the ST and Avenir trims. The ST is pictured at top with its dark grille and black-painted fender flares, mirror caps and 18-inch wheels. The Avenir (pictured below) gets body-color trim and a bright metal grille and matching 19-inch wheels. 2024 Buick Envista Avenir View 9 Photos Inside, the Envista looks very much like the Encore GX. The dash design is nearly the same, save for slightly different upholstered panels and screen surrounds. It has the same 8-inch instrument display and 11-inch infotainment touchscreen. Trims get different topstitching, with the ST getting swoopy blue stitches, and the Avenir getting more toned-down, more geometric gray stitching. Cargo space comes in at 20.7 cubic feet behind the rear seats, and 42 cubes with them folded. The Envista uses the Trax platform, and that means it comes with only one powertrain: a turbocharged 1.2-liter three-cylinder. It makes 136 horsepower and 162 pound-feet of torque. The only transmission is a six-speed automatic, and it only sends power to the front wheels. Two suspension setups are available, one of which is a simple torsion beam, and the second adds a Watts linkage. The latter comes on all Avenirs with 19-inch wheels. As with Trax, pricing is very affordable, with the base Preferred starting at $23,495, including destination fee. The ST rises to $25,195, and the Avenir tops the range at $29,695. That puts about $3,000 of space between the Envista and the Encore GX at every trim level. Orders open for the Envista this summer. Related video:

Buyers resent low inventories, prices over MSRP, study says

Vehicle inventory low, vehicle transaction prices high, customers fretting … welcome, J.D. Power, to the era of supply and demand. In a recently published survey from one of the auto industryÂ’s top analytical firms, findings show that customers' satisfaction with vehicle purchases in the United States this year has dipped for the first time in 10 years. The 2022 U.S. Sales Satisfaction Index (SSI) Study found that overall sales satisfaction has dropped to 786 (on a 1,000-point scale) from 789 in 2021. In that year, higher than expected trade-in values softened the effect of new vehicle price increases. But in 2022, on top of trade-in prices shrinking, many dealers elected to charge more than the ManufacturerÂ’s Suggested Retail Price, a factor that did not sit well with buyers. “When dealers charge more than MSRP, particularly with long-term loyal customers, they risk a potential long-term negative effect on customer advocacy and service business," said Chris Sutton, vice president of automotive retail at J.D. Power. Satisfaction among buyers who paid more than sticker price is 757, while satisfaction among those who paid the sticker price or less is 850, the Power report said. The lack of dealership inventory was also a customer irritant, J.D. Power found, a point that automakers and their dealers may want to consider. Many have maintained, or considered maintaining, a smaller inventory in the wake of the pandemic, keeping costs down and driving more customers toward factory orders. Regarding those consumers shopping for electric vehicles, the survey said that more than a third of them “failed to get instruction on EV charging before they left the dealership, which notably affects satisfaction.” Said Sutton, “Salespeople donÂ’t need to show gas-powered vehicle buyers how to fill their tank, but they do need to show EV buyers how to charge their vehicle.” There are positives to the Power conclusions, however, especially for Alfa Romeo dealers. The Italian brand ranked highest in customer satisfaction among premium brands with a score of 833, with Porsche a very close second (831) and Lexus (819) third. Alfa is on something of a roll these days, with its compact Tonale crossover due for release in the spring, and a new sports car in the works. Meanwhile, in PowerÂ’s “mainstream brand”” segment, Buick ranked first with a score of 825, followed by Dodge (816) and Subaru (804), all performing higher than the industry average.